<Livebox Issues? ~ At the end of my tether...Livebox won't connect. Help?
redclaire
Posted: Sun Feb 03, 2008 8:56 pm
Joined: 03 Feb 2008Posts: 1
So, I was with Freeserve, stayed through Wanadoo and I'm still here. But for how much longer?
I got my Livebox and for a couple of months everything was fine. I've got a PC with a wired connection, and a macbook on wireless. Then one Saturday morning the connection stopped working. I have called countless times, been fobbed off and lied to, and the problem remains unsolved. The Saturday in question was November 17th. Aside from a brief miraculous hour on the 27th December when the connection just came back and then disappeared again.
Symptoms- Slow then fast flashing @ light. Status shows as cycling through PPP in progress and synchronisation in progress.
Attempted treatment- Have factory reset Livebox until blue in the face. Have left livebox switched on almost the entire time (rested it for a couple of days). Have power cycled. Tried to connect using my old Speedtouch 330 and it did not recognise my username and password?? Have tried different wires etc. Is plugged in to the ONLY phone socket in the house. Have resisted desire to dropkick livebox through window.
Contact with Orange- Have called countless times, although not in the last 3 weeks due to domestic things kicking off Every time I call I get a slightly different excuse, having been through all the wire checks, the resetting etc. 3 times they've said they're getting a line test and someone will call back. No-one ever did. Now they seem to have graduated to fobbing me off with- oh, it's an ongoing problem and it will be fixed in 5-7 working days??? FFS!!!! Of course that was a lot more than 5-7 working days ago, naturally. No-one ever calls back. They keep on fobbing off and lying.
Seriously, I just want my internet back. If buying a new router might solve it, I would do it tomorrow. They've obviously been taking my money all this time, and I speak to you now through the extortionately priced BT Openzone. I'm on my own here and losing the will. Every time I think about this, which like most people I have not got time to solve, I want to cry. Please help, any ideas or thoughts most welcome.
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Every time I call I get a slightly different excuse, having been through all the wire checks, the resetting etc. 3 times they've said they're getting a line test and someone will call back. No-one ever did. Now they seem to have graduated to fobbing me off with- oh, it's an ongoing problem and it will be fixed in 5-7 working days??? FFS!!!! Of course that was a lot more than 5-7 working days ago, naturally. No-one ever calls back. They keep on fobbing off and lying.
