Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hello all,
We thought we would let you know that we did indeed try to find out for you what the cause of your email and website issues were from Thursday 24th January to Monday 28th January 2007.
In fact, we got in touch with a number of people and we got a response from Orange via ISPreview UK :
"We can confirm that Orange Broadband customers experienced difficulty accessing Orange email addresses and some websites over the weekend (26 - 27 January 2008). This was due to a technical issue with a third party supplier. Engineers worked hard to resolve the problem and full service has now been restored. We apologise for any inconvenience caused."
Thanks admin for finding out what went on. If only Orange had informed everybody at the onset instead of telling people to try all sorts of things. The ultimate was the advice to one person, (a post further back) to reinstall windows !!!!
If only they had put there hands up and admitted to a problem and it was being looked at personally I could of accepted that. I sent and received half a dozen or more e-mails to and from customer services blaming all sorts of problems to me or my software !!!
Once my contract with Orange is complete Im probably moving on, Orange just seem to have so many problems.
ditto Tango's comments. Why did they not post something on their web site, update the recorded message, or let their technicians know on the helpline, or preferably all of the above. It would have saved a lot of hassle. A little communication goes a long way. Customer relations are not their strong point.
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
pooliecliff wrote:
ditto Tango's comments. Why did they not post something on their web site, update the recorded message, or let their technicians know on the helpline, or preferably all of the above. It would have saved a lot of hassle. A little communication goes a long way. Customer relations are not their strong point.
With respect to their technical support pages offering information on the status of Orange's network, we have mentioned this to Orange before... They did update it after we mentioned it to them and highlighted it here on OrangeProblems.co.uk... That was in June 2006.... And look, images below showing the current (today's) status of their broadband and webmail (note the dates!!!)... And this was also displayed last weekend!
I have had a phone call from Orange today in response to a letter I sent them. They told me that about 50% of their customers are still experiencing problems with email at the moment (Friday 1st Feb). They have people working on it but they have no idea how long it will take to fix. The message is to be patient and wait for them to resolve it. They told me that their service status has been updated to reflect this, but their technicians are unaware of it and it is difficult to keep them up to date with issues such as this. I don't know why. I haven't checked to see if the status has been updated on the phone, but on the web page it still says it is ok as per the post above - last updated June 2006!
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