This is a all to frequent problem, it is Orange switching you off ( dropping your connection) as they are over subscribed. They will say that the engineers are working on the fault, please wait 5 days. Then it will be that they will escalate the fault, wait for 5 days, then they will escalate the fault to Head office, wait for 5 days. The best advice is to get your MAC number & go to someone else.
Keith wrote:
"Others have solved this by installing another router or their Speedtouch 330 modem instead of Livebox - getting a connection - disconnecting - then going back to Livebox. There are several reports of this working. It appears that the network and Livebox jam up."
This worked for me. I was without broadband for 4 days and getting exactly the same technical' support' as everyone else here and then I tried Keith's suggestion and within 10 minutes I was reconnected again. I recommend that anyone in this situation try this first because it is a quick and simple fix.
Looks like I have joined the ranks of the 100s of us having these ppp server down problems
Ours started just after Xmas and phoned up tech support but all the resets didn't work but was told the problem was that we hadn't told them we've changed our telephone number- which we had done due to getting loads of wrong numbers- but the weird thing is broadband had been working for months on the new number
But they did a line test on new no, said it was fine and I have done more factory resets than I care to recall but still not working- I phoned at weekend and was told it had been escalated to the higher authority and wait 5 working days- ridiculous!! But don't hold out much hope of it being resolved quickly or easily
Had a PPP Server Down message issue this morning, here in Edinburgh.
Strangely enough, it happened at 3am and I'm pretty sure that was exactly on the hour so I wonder if there was some maintenance in progress?
I don't know what time it cleared but it was before 9am. How much before, I have no idea. Hopefully it was simple maintenance and nothing more "sinister".
Edit:
Off-topic: I got an error message on posting this -
On wednesday 16th Jan our Livebox went off, with the PPP sd problem, with no access to the net and us running various websites and ebay selling etc, a connection was needed asap, not to mention [ok I will] that the 0845 number we have is used nationally to take bookings
a call to the dreaded customer services meant we were no nearer getting it back on, the usual drivel of "we will test the line" and a talk through of settings and reset of the box, to no avail.
On friday evening 18th jan, with nothing to do I thought I would call up again, to give them a stern nudge and for my own satisfaction of having a moan.
After going through the usual script they talk through, the lady suggested I try my old speedtouch modem, "ok" I said, knowing that the chances of it working was slim...
..still having nothing to do, I dug it out, installed the software onto a laptop and !!! it worked!! at least I could get my mail, and check a few things were ok
I then thought, plug my livebox back in
So I did
and the PPP s d message was no more, and we have had it working ever since
funny then, why didnt they mention I should try my old modem when I initially called? I couls still have been waiting 5 days later for test results etc etc, its not something I would have thought of doing, as you assume that the broadband would not work full stop.
anyway, the moral of the story is, orange customer services is a script, quite useless, but if you get a PPP server down message - try your old speedtouch modem if you still have it!! then plug your livebox back in!!
server down - unplug and plug back in seems to do trick
ppp server down - syncronising - connected
At first i thought the computer "fell out" with my wired connection so i bought a wireless dongle and that worked fine for about a week and went haywire again
i emailed Orange REFUSE TO PAY PREMIUM RATE CALLS WHEN ITS THERE FAULT, they emailed back to say change the adsl splitters changed but to no avail. i am considering buying a belkin router and box my livebox till i cancel contract (tied till oct on my mobile contract)
Would changing the router help or is it an Orange connection problem and therfore still get it?
Others have solved this by installing another router or their Speedtouch 330 modem instead of Livebox - getting a connection - disconnecting - then going back to Livebox. There are several reports of this working. It appears that the network and Livebox jam up.
Others have also solved the problem by changing the normal settings:
to Internet protocol pppoe - however this is not the setting as advised by Orange. To to change the setting go to: http://192.168.1.1/adsl.html
Keith
Unfortunately, it appears that the latest firmware update has removed the possibility of changing to pppoe, as I cannot find any bottons in the configuration menu to allow this.
So, if you're stuck with a stuffed connection, once again, Orange have made things difficult to fix.
Another reason why I'm about to jump ship, once I've identified a suitable replacement for their shoddy services.
Indeed, when attempting to post this reply, Orange went and lost the connection again. I'm far from amused.
Unfortunately, last night, the connection fell over again, and I've not been able to ressurect it by any method; since I cannot get to config screen (you have to have net access to configure a router - that's insane), I'm reduced to one option: Bin Orange now. Thank the lord I'm free of contract now.
Unfortunately, last night, the connection fell over again, and I've not been able to ressurect it by any method; since I cannot get to config screen (you have to have net access to configure a router - that's insane), I'm reduced to one option: Bin Orange now. Thank the lord I'm free of contract now.
(typed from a friends' machine)
Connect with ethernet cable and you should be able to configure it.
it IS wired, not wireless, mate And oddly enough, the moment I get back from ripping a new rear end in Orange via a mate's machine, I find lo and behold, my connection back up and running. Interesting, that.
Isn't gonna help 'em any, mind. I'm jumping ship, period.
o2 (now Sky) here I come. Simplicity Online 15 plan, web bolt on, and their BB basic plan, works out ten to twelve quid per month cheaper than what I'm paying Orange, for a contract pay monthly with 30 days notice instead of 18 months minimum, 200 minutes, 400 texts, and unlimited web browsing from my phone via 3G/GPRS, etc. Orange charge a fiver per meg or part thereof. Rude not to bin 'em the above being the case.
OK, so I'll have to wait 2 days for phone porting, and up to 14 days for bb porting, but it'll be worth the lack of customer misservice that Orange have been giving me for the last 18 months.
Joined: 03 Feb 2009Posts: 1Location: nottinghamshire
Your not on your own.i did have long locks down to my arse before Orange took over now im bald.
When i signed up in 2002 i think with freeserve they where excellent,wanadoo also but since Orange have had their gruby little hands on it nothing but trouble.
Must have rung them atleast 10 times to complain about ppp server down but credit with 24hrs up and running.iam also told its my fault unplug rest bla bla bla bla well im getting fed up and will cancel with them even though i am in a contract what can they do i mean i pay for a service that works and guess what....it dosent.
went off yesturday and also got the quite indian lady that you can neither here or understand but it was back on with 2hrs this morning it keeps going off and coming back on,well ive had enough
Well - I am at my wits end with Orange. Their escalation team does not know what its doing - its fault management is a joke as they they do not have the first idea of how to manage a fault. One person in escalation was helpful as she gave me a 0800 975 0590 number which saved going through India and their reluctance to pass your call on.
I have had fast and slow flashing @ light for a month on livebox. BT have been to the house, all ok and very little noise on the line. Speedtouch modem has solid ADSL light and error 721 on trying to connect. This has suggest a PPP problem. No one at Orange can tell me what they will to resolve this.
current status - @ light flashing fast so no connection, but still no update From Orange. MAC requested - o2 (now Sky) here I come.
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I have emailed them loads of times and never, ever got a reply. 
And oddly enough, the moment I get back from ripping a new rear end in 
