I have been trying to set up Orange home starter broadband for a relative and have managed to do so and it all worked fine, now a couple of days on he cant connect to the internet. The one thing that concerns me is that when you click the Orange icon on the desktop it starts up the Orange home page and doesnt ask for any usernames or passwords....im wondering if the details its trying to use are wrong and need to be checked....but I cant find the bloody box to enter the info, can anybody help or had similar experiences?
Ive set up orangebroadband and BT before and never had this particular issue.
I too set up Orange broadband for a relative, on Feb 2nd. All worked fine for about 10 days when it suddenly stopped working. Orange Technical support have been worse than useless. After a couple of days they admitted that the problem was "at their end", but could not confirm what the problem was. This is still the same after 13 days and they have no idea when the problem will be rectified! So, yes, the connection has now been out of order longer than it was working!!!!!
Throughout this we have been passed from pillar to post will promises of calls being returned, which never are, and today the phine was put down by one chap called "Richard" who was supposed to Be Broadband to help.
We have tried to cancel the contract stating that the service is not fit for purpose, but Orange are refusing to agree. When we asked for the MAC code they offerd to sell it to us for £204!
In this so called Hitech age, I cannot believe that the problem has continued so long. Also, in this age of competition, I cannot believe that Orange can be so blase, ignorant, slapdash, arrogant, careless etc. in their approach to dealing with a customer's complaint.
My opinion is that once they've got you into a contract they will happily take your money, but don't care about the service. At least Dick Turpin wore a mask so you knew he was robbing you!
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