I have been having various problems with Orange Broadband for over two months now and it is starting to get to me. The problems being as follows:
a) Struggling to get a connection to the internet for around 10 minutes on average when bootng up the PC.
b) Home Telephones not ringing properly
c) Very slow download speed at times (Actual IP throughput achieved during the last two BT speedtests was 119kbps and 113kbps)
I have written to Orange twice copying in the ISPA without much help. They did get BT to test the line eventually who said nothing was wrong with it outside or at the end of the broadband cable that connects to the livebox.
Shortly after this Orange left a message on my answering machine to say that "The BT engineers have actually found a possible fault in the broadband line in the exchange and they are looking to find the problem and you can connect them for you to ackowledge this" No name or reference was given by the person leaving the message.
I received a call today from Orange's customer services to check on the connection problem reported and they said I should contact Orange's Technical Team as it was looking like a new piece if equipment was required.
I did so with the first call going dead, the second call asking for me to do a factory reset but saying there was a fault after this as the lights were flashing and the third call being left on hold for over 10 minutes.
I managed to reconnect to the internet after the factory reset as I realised that the Livebox Configuration had to have the password re-entered. Orange did not say anything about this.
I am starting to ask myself how easy is it to get out of the contract with Orange with no charge. Do you just need to cancel the direct debit and claim the equipment was faulty and would not be replaced by them ?
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