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Orange Problems? T-Mobile Problems? EE Problems? Broadband Problems? Email problems? Slow speeds?

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< General Wanadoo / Orange Problems ~ ask teq gal here il help u

missyx87

Posted: Mon Jul 24, 2006 10:12 pm

Joined: 24 Jul 2006 Posts: 31

hey guys i work in teq so post anything u want no nasty stuff tho x Razz

OrangeProblems

Posted: Mon Jul 24, 2006 10:12 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Smallbrainfield

Posted: Mon Jul 24, 2006 10:39 pm

Joined: 10 Apr 2006 Posts: 14 Location: North Manchester

I'd like to know what happened with the servers over the weekend, please.

Scratch

Posted: Tue Jul 25, 2006 1:36 pm

Joined: 13 Jul 2006 Posts: 10

missyx87 wrote:

hey guys i work in teq so post anything u want no nasty stuff tho x Razz

If you write in that style I'm pretty sure I won't understand your answer!

missyx87

Posted: Tue Jul 25, 2006 5:47 pm

Joined: 24 Jul 2006 Posts: 31

the london servers went down and a few more around the country. and to scratch ive a c in english but i like to shorten my word its quick

OrangeProblems

Posted: Tue Jul 25, 2006 5:47 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

admin

Posted: Tue Jul 25, 2006 5:53 pm

Site Admin Joined: 07 Apr 2006 Posts: 784 Location: United Kingdom

missyx87 wrote:

the london servers went down and a few more around the country. and to scratch ive a c in english but i like to shorten my word its quick

And are all these servers up and running again???

missyx87

Posted: Tue Jul 25, 2006 8:29 pm

Joined: 24 Jul 2006 Posts: 31

OF WHAT I KNOW NOT FULLY SOME CST ARE STARTING TO REGAIN CONNECTION IL KEEP YOU ALL POSTED IF I GET ANY UPDATES Very Happy

missyx87

Posted: Mon Jul 31, 2006 9:44 pm

Joined: 24 Jul 2006 Posts: 31

hey guys, have update one of the london servers has been set on fire and has caused major and serious problems on the area numbers 0208/0207

andrew

Posted: Tue Aug 01, 2006 9:24 am

Joined: 26 Jul 2006 Posts: 35 Location: Feltham, Middlesex

Hi missyx87.

I am in the London area (Feltham exchange, 0208 number) and have been down since July 21st. When was the fire?

I have been getting PPP Server Down for all of that time. Is this the server which caught fire?

Cheers,

Andrew.

chorlton

Posted: Tue Aug 01, 2006 12:15 pm

Joined: 11 Apr 2006 Posts: 79 Location: Manchester

Andrew

The ppp problem is not just London - I'm in Manchester and have it - it's a serious server problem with Orange (and a third party supplier, Actuate), they're just not telling people about it...

andrew

Posted: Tue Aug 01, 2006 1:23 pm

Joined: 26 Jul 2006 Posts: 35 Location: Feltham, Middlesex

Hi Chorlton,

Yes, I'm aware of the Manchester problem and I believe that there is the same problem in Birmingham.

I was just wondering if this fire was going to compound the issue.

I'm at the end of my tether now. I've lodged a complaint with the ISPA and have received the 'we're looking into it' email from Orange, but I'm not holding my breath.

I work in IT, and we have a saying - If it ain't broke, don't fix it.

I just wish that Orange had left well alone. I was perfectly happy with my 2Gb connection and I didn't ask for a speed increase.

I will be leaving Orange just as soon as Sky come online. It's a shame really, after 8 years as a loyal Freeserve/Wanadoo customer, but it's their loss, not mine.

I can't see an issue like this having much of an effect on Orange's profits as they're so damn big. They are just too big to care. I'm not saying that the Orange staff who post on here don't care, they quite obviously DO care, and care A LOT - it's the suits in the boardroom who look at the figures and see X amount of customers leaving, but XXX amount of new mugs signing up and just look at the 12 months of guaranteed revenue.

Andrew.

Elhana

Posted: Tue Aug 01, 2006 10:50 pm

Joined: 11 Apr 2006 Posts: 3394

chorlton wrote:

(and a third party supplier, Actuate)

Actuate is actually a BT system for looking into planned engineering work, line orders, fault reports, etc.

lilmissgiggles

Posted: Tue Aug 01, 2006 11:06 pm

Joined: 30 Jul 2006 Posts: 1

the third party company is Magdaline or at least was lol

Elhana

Posted: Wed Aug 02, 2006 10:13 am

Joined: 11 Apr 2006 Posts: 3394

lilmissgiggles wrote:

the third party company is Magdaline or at least was lol

More of a specialist backend team, so I believe, and not a seperate company.

missyx87

Posted: Wed Aug 02, 2006 6:53 pm

Joined: 24 Jul 2006 Posts: 31

I CANT TELL YOU HOW THE FIRE STARTED BUT WE HAVE HAD A MAJOR LOSS I SPOKE TO OUR FAULTS TODAY TO SEE I COULD GET EVERYONE A UPDATE BUT THEY LIKE ME JST KNOW IT WILL TAKE MTHS SOME PPL ARE GETTING BB BACK SO HOPEFULLY SO WILL ALL YOU ON HERE

Elhana

Posted: Wed Aug 02, 2006 10:41 pm

Joined: 11 Apr 2006 Posts: 3394

There's 3 london exchanges in particular which have problems and are under priority investigation from what I've heard.

All times are GMT

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