Hi there guys, just had to write this as I am so frustrated! Angry! disillusioned! and down right p..... off with Orange.I have had the worst service must be in the history of customer serices. full stop, from Orange broadband.
Have had either slow, no connection or interrmitent connection since November (a couple of times was off for days)
Have telephoned them (wait for it,) at least 20 odd times, (I have actually started ringing Orange in my sleep.)
Have spent at least 10 to 12 hours on the phone talking crap and going around in circles, from operators to technical support to advanced technical support. The excuses I have heard are unbelievable.....Let me name a few!!!
1/ need to do a line test (each one takes 2/3 days) they have carried this out 4 times
2/customer service department down
3/can't put you through to a manager or cancellation department but can send a message through.
4/advanced technical will ring you personally back....no call back
5/Sometimes it takes 2 weeks to sort the problem on our side out (WHAT)
6/ can't put you through to cancellation dept, but they will not cancell your account unless you pay the full 18 month contract, even though you have had no such thing as a service.
7/ I could tell you loads more but don't want to bore you.
Any advice would be most welcome as at the moment I am just about to commit Harri Karri Ha!Ha!
Jokes aside ,I'm gutted, just don't think it's fair to treat people this disrespectfully.
I know how you feel, I had the same crap when I first got broadband with Orange, I got all the same excuses.
I've read on many places that threatening to report them to OFCOM and/or the ISPA gets their arses in gear.
After my experinece with Orange (then Wanadoo) customer service over two years ago, I decided to never ring them again, luckily since the problems I had two years ago i've never needed to ring them but now i've finally decided to leave, i'm trying to sort it out by e-mail, shockingly enough so far so good, i've had a response and my MAC request has supposedly been sent to the relevant department whom shall give me my MAC within 5 working days.
My advice would be to either ring them up and threaten to report them to OFCOM and/or the ISPA and if that fails actaully do report it to OFCOM and the ISPA and see what happens from there.
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