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< Problems with upgrades to 8Mb ~ Livebox Connects for Seconds then Disconnects (forever)

stephen6pine

Posted: Wed Dec 12, 2007 11:47 am

Joined: 12 Dec 2007 Posts: 2

Had an email from Orange last Friday saying my line had now been "upgraded" to 6meg. Can confirm my line has now been LLUed.

Since Saturday evening my linebox has been conecting for 0-4 seconds and then instantly disconnecting and then repreating the process again and again. I can confirm a few IP packets leak out during this time (eg. DynDns).

Telephoned tech support a few times but they keep ordering line tests etc., they realise it's not my machine, but overwise I get no feedback from engineers etc. Anyone else no whats going on so I can "persuade" TS I know what's going on?

Ste

OrangeProblems

Posted: Wed Dec 12, 2007 11:47 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Borednow

Posted: Wed Dec 12, 2007 1:19 pm

Joined: 13 Aug 2007 Posts: 2049

Nearlylivebox has the answer, it's in relation to the Livebox :

"They may look the same, have the same software and hardware but their tolerances are different, some work, some do not work, its as simple as that."

Must be right because he/she has repeated it so many times.

stephen6pine

Posted: Wed Dec 12, 2007 1:33 pm

Joined: 12 Dec 2007 Posts: 2

Further information, the Livebox worked fine pre-LLU, and I have also tried my old Speedtouch which also worked pre-LLU with no luck either.

Borednow

Posted: Wed Dec 12, 2007 1:47 pm

Joined: 13 Aug 2007 Posts: 2049

So we've proved Nearlylivebox's theory wrong.

OK, plug your Livebox directly into the main BT linebox with absolutely nothing else telephonic plugged in (no phones/faxes/Sky box etc) and see what happens. If no luck try the same with the Speedtouch.

OrangeProblems

Posted: Wed Dec 12, 2007 1:47 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

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