i have looked for a topic that covers my situation, disn't find one, here goes.
i applied for bbmax with Orange but was notified that as a result of unsatifactory credit vet i was placed on home select. no probs, fair enough.
now the internet side of things has gone fine, i think we are in our 5th week.
unfortunately i have not recieved the voip. i first complained on the 5th(ish) of nov about the problem, i was told to phone the 0800 number to register my voip. i registered again and waited 48 hours. no joy. rang them again and got escalated and a month free! not bad i thought. nothing happened, still no voip. rang again and they tried to register it thier end, couldn't log in to membercentre(m/c) neither could i THIS is the problem i told them they must have not put my account on the m/c server. got escalated, again same thing nothing happened. rang again told them if it was not sorted out i would be cancelling my contract, went to retentions dept in uk. explained the situation that bb was fine and voip and m/c werent. i was told that the voip was a 'BONUS' thats not what it says on thier site! told her to cancel my contract immediatly, ignorant little girl told me i would have to pay the contract up if i cancelled 'it's in the T&C's' she informed me. ok decided to rethink my approach, she escalated my problem but i did request a MAC code.
read t&c's five or so times to get my head round them.
rang back after five days went to retentions, got in touch with a less ignorant chap, explained the situation was told that he can escalate the problem (this got me into a state of anger that was hard to control and i find it hard to say the word escalate let alone type it!) i told him to cancel the contract, he tried the old t&c's trick. when asked WHICH section, he couldn't tell me. i have no restraints on cancellation as i was taken from bbmax to select thats in thier t&c's! he re escalated the problem and detailed the problem in english precisely.
rang again today and have been told ti wait a couple more days and see what happens. i have had no call back from them during this 'situation' except when i complained via the website, i called them back and was told they dont make outgoing calls!
i have looked for a topic that covers my situation, disn't find one, here goes.
i applied for bbmax with Orange but was notified that as a result of unsatifactory credit vet i was placed on home select. no probs, fair enough.
now the internet side of things has gone fine, i think we are in our 5th week.
unfortunately i have not recieved the voip. i first complained on the 5th(ish) of nov about the problem, i was told to phone the 0800 number to register my voip. i registered again and waited 48 hours. no joy. rang them again and got escalated and a month free! not bad i thought. nothing happened, still no voip. rang again and they tried to register it thier end, couldn't log in to membercentre(m/c) neither could i THIS is the problem i told them they must have not put my account on the m/c server. got escalated, again same thing nothing happened. rang again told them if it was not sorted out i would be cancelling my contract, went to retentions dept in uk. explained the situation that bb was fine and voip and m/c werent. i was told that the voip was a 'BONUS' thats not what it says on thier site! told her to cancel my contract immediatly, ignorant little girl told me i would have to pay the contract up if i cancelled 'it's in the T&C's' she informed me. ok decided to rethink my approach, she escalated my problem but i did request a MAC code.
read t&c's five or so times to get my head round them.
rang back after five days went to retentions, got in touch with a less ignorant chap, explained the situation was told that he can escalate the problem (this got me into a state of anger that was hard to control and i find it hard to say the word escalate let alone type it!) i told him to cancel the contract, he tried the old t&c's trick. when asked WHICH section, he couldn't tell me. i have no restraints on cancellation as i was taken from bbmax to select thats in thier t&c's! he re escalated the problem and detailed the problem in english precisely.
rang again today and have been told ti wait a couple more days and see what happens. i have had no call back from them during this 'situation' except when i complained via the website, i called them back and was told they dont make outgoing calls!
idiots, i have the recording on my answer thingy.
anyone else had/have this problem?
Call back up and tell them that you agreed to home max, you failed the credit check so that automatically puts you on home select, because of this they cannot hold you to a contract.
i work for broadband retentions and we cannot hold customers to the home select package if they failed credit check for home max. Good luck, let me know how it goes
still not sorted, i told them i would not be paying for any services until i get the full services. they have now double escalated it! i was also told that they had tried to fix it but didn't check to see if it worked!
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