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< Problems with upgrades to 8Mb ~ Changes made to my connection

dazza182

Posted: Mon Nov 26, 2007 8:11 pm

Joined: 12 Nov 2007 Posts: 3 Location: Crewe Cheshire

Today i received an email from Orange saying "We've finished making the changes we emailed you about and you're now getting up to 7.0 Meg broadband."
Firstly i never got an email from them saying they were going to make any changes also now i have a connection that is running at 1922kbs when before i had an average connection of 5350kbs.
Router details:
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 26.3
Attenuation (dB) : 44.0
Attainable download rate (kbps) : 6784
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 2272 288

Any advice regarding this would be much appreciated.

OrangeProblems

Posted: Mon Nov 26, 2007 8:11 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Borednow

Posted: Mon Nov 26, 2007 8:16 pm

Joined: 13 Aug 2007 Posts: 2049

dazza182 wrote:

Noise margin (dB) : 26.3

Nice one......Guiness Book of Records will be interested in that !

keithwjones

Posted: Mon Nov 26, 2007 11:27 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

FIXED SPEED:

Downstream Upstream
Rate (kbps) 2272 288

These stats would indicate to me that you are on a fixed 2mb line, so your speed will not increase above 2.

Not very good if you are on an up to 8mb service.

For the reason you will have to ask Orange. Until you ask for a MAC code they will not take the cap off.

Keith

tygrrr

Posted: Mon Nov 26, 2007 11:28 pm

Joined: 01 Jul 2007 Posts: 7

The same happened to me last week. Have a look at my post http://www.orangeproblems.co.u...php?t=4227.

OrangeProblems

Posted: Mon Nov 26, 2007 11:28 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

dazza182

Posted: Wed Nov 28, 2007 6:07 pm

Joined: 12 Nov 2007 Posts: 3 Location: Crewe Cheshire

Received another email today saying "We've finished making the changes we emailed you about and you're now getting up to 7.0 Meg broadband. Your monthly price for this service is £19.99."
I am now getting 3656kbs but still not as good as before they messed around is this possibly due to being put on an LLU?

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