Orange has actively done something that has cured this problem
Yes
[ 1 ] 14%
No
[ 6 ] 85%
Maybe - they messed around for a while and now it works.
[ 0 ] 0%
Total Votes : 7
tengu10
Posted: Fri Nov 16, 2007 4:21 pm
Joined: 16 Nov 2007Posts: 13
Well I'm struck down with the dreaded PPP server problem.
Unfortunately I called Orange before I knew of this forum and I'm waiting for the tech people to call be back this evening with the results of the line test - which I'm sure will be of no help judging from the other threads.
What I would like to know is has anyone ever had Orange say - "yep the line test is abnormal, we will fix it" and then it works???
I'm waiting for the tech people to call be back this evening with the results of the line test
I like your sense of optimism !........you'll go into the Guiness Book of Records for being the first Orange customer to have received a phone call with the results of a line test.
As mentioned in another thread today, PPP server down means you are connected to your exchange (i.e. there is nothing wrong with the phone line from house to exchange). It's the connection from the Orange LLU equipment in the exchange back to the main Orange servers that is at fault. This could be due to an error in settings or software.
I know but I was basically wondering if Orange have ever cured this problem for anyone. I suspect I've worded my initial post badly. I blame my man-flu.
1) As expected no call back from Orange...surprise surprise.
2) I whipped out my old router and lo and behold it works. now just need to pluck up the courage to swap back....
Now I'm not that techie so I have to ask....if its a problem at Orange's end which seems to be the gist of the comments in the other thread why does swapping routers work??
Ok so I switched back and everything worked well for an hour or two and then the PPP server went down.
I've gone back to the backup router and I'm online again but I'm left with the frustrating situation of not being able to use the Line 2 which was a major draw!
I would suggest logging all your contact with Orange - I was off for 30 days, kept a log of the 16 calls to Tech Support, and in the end got so hacked off, I wrote a 3 1/2 page letter of complaint.
That got a result - My MAC code (while in the middle of my contract) with no penality and £86 in compensation.
Also when they called my about my complaint letter, they admitted they don't currently have a fix for the PPP Server down issue.
Im now it o2 (now Sky) - the quality of service is amazing.
Ok so I switched back and everything worked well for an hour or two and then the PPP server went down.
I've gone back to the backup router and I'm online again but I'm left with the frustrating situation of not being able to use the Line 2 which was a major draw!
It's a different problem but if you get the same result (livebox fails to connect properly in main BT linebox) then you can communicate the results to CS/TS
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