Chix, all the speedtest.net results you've posted are dated 24/9/2007 at 10.45am, can you run a new one with a direct plug into the main BT linebox with nothing else plugged in....not even in any extension boxes....I know you may have done this already but this thread was combined with another wasn't it.
This will likely be pointless unless it's either a BT speedtest or you wait upto 3 days with it connected like that in order for the profile to alter.
The livebox line stats should immediately refect any improvement in the connection where as the speed itself won't immediately change.
Chix, all the speedtest.net results you've posted are dated 24/9/2007 at 10.45am, can you run a new one with a direct plug into the main BT linebox with nothing else plugged in....not even in any extension boxes....I know you may have done this already but this thread was combined with another wasn't it.
This will likely be pointless unless it's either a BT speedtest or you wait upto 3 days with it connected like that in order for the profile to alter.
The livebox line stats should immediately refect any improvement in the connection where as the speed itself won't immediately change.
My livebox is plugged into the main BT box, nothing else plugged in as I don't have a landline phone. No extensions, no other phone sockets used.
Crap innit?
Does anyone know if Orange can help over email? They have this customer services email address, and when you email it they just write back saying you need to phone???
Quote:
Thank you for your email.
We understand the situation you are in.
Your line can only support speed of upto 0.5 meg of speed.
We are webmail support and do not have sufficient access to the required
system to deal with payment, refunds, billing and cancellation issue.
To help you better, kindly contact the Customer Support department on
0870 010 2462 with IVR options 1 and 4, so that they can assist you with
your issue. Lines are open from 7am to 11pm, 7 days a week. Calls are
charged at National rate.
If you have any further queries then please do not hesitate to get in
contact with us again.
As per our record your line is upgraded from LLU network to BT Ipstream
network. Your line is now provisioned on BT Ipstream with a speed of 0.5
meg. This is the maximum speed your line can support.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards,
Farhan
Upgrade?????? what on earth do I do now, take it out on BT? They don't even offer me a solution, it's as if they think I'll be satisfied with this wonderful news!?!?!?
Chix,
When you were on LLU, is that when you saw 2.5meg or have you seen that since you were "upgraded" to Ipstream ?
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
When you were on LLU, is that when you saw 2.5meg or have you seen that since you were "upgraded" to Ipstream ?
I saw 2.5 and sometimes 3 on LLU, it's always been 0.5 on IPMAX.
I emailed custormer-support, not broadband response.
They said someone will phone me in 48 hours, yer right. and ell me to go to their ever so helpful internet pages about how to unplug all other devices so my braodband will go faster! Idiots.
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