Hopefully I'm posting in the right place and hopefully someone can help me!
My in laws recently signed up for Orange broadband (and also changed from a BT line to Orange).
Initially their broadband worked fine but stopped on the day the line changed from BT to Orange.
When I log onto the Livebox and enter their username and password I keep getting a 'PPP Server Down' message and am not able to connect to the internet.
After speaking to technical support several times, re-setting the Livebox and apparently having engineers checking the line and finding nothing wrong we are still in the position of having no internet.
I have also tried my own router but am not able to connect.
I think the problem is with the line or exchange as the Livebox was working previously and I have done nothing to change this but obviously I am no expert so any help/advice would be greatly appreciated.
If you search this site there are various remedies, some work, some don't.
Try using PPPoE instead of PPPoA in settings, also try plugging into the main BT linebox with no other equipment connected to it or any extension boxes (not even a phone), try switching livebox off for 2/3 minutes then switch on.
I've tried plugging the Livebox into the main BT socket in the house and even removed the faceplate and plugged it into the test socket but had the same results.
The only landline in the house is plugged into an extension socket via a splitter supplied by Orange but I will try unplugging this tonight if you thnik it could make a difference.
How do I go about changing from PPPoA to PPPoE? Is it a setting I can change throught the Liveboxes web interface?
Yes, change the setting in the interface. I don't use a livebox so I can't direct you precisely to it.
Also when you say "splitter" do you mean the broadband filter or a phone line splitter that allows 2 devices off one phone line ?
If you don't mean a filter and you are using an actual "splitter" then each device off the splitter MUST have it's own filter, i.e. don't use the filter before the splitter.
Hopefully I'm posting in the right place and hopefully someone can help me!
My in laws recently signed up for Orange broadband (and also changed from a BT line to Orange).
Initially their broadband worked fine but stopped on the day the line changed from BT to Orange.
When I log onto the Livebox and enter their username and password I keep getting a 'PPP Server Down' message and am not able to connect to the internet.
After speaking to technical support several times, re-setting the Livebox and apparently having engineers checking the line and finding nothing wrong we are still in the position of having no internet.
I have also tried my own router but am not able to connect.
I think the problem is with the line or exchange as the Livebox was working previously and I have done nothing to change this but obviously I am no expert so any help/advice would be greatly appreciated.
Jim
Well Jim I hope you have more luck than me because we've had PPP Server down for over 2 weeks now and are in the midst of changing over to BT hopefully on Friday. We're absolutely fed up with being told a pack of lies each time we phone up either technical support in India or customer services. They can't even tell me when the connection will resume. Keep saying to allow "5 working days" each time I speak to them. Good luck with sorting it out anyway!
Managed to sort this in the end. Used my old BT voyager 2091 that had been flashed to allow use with other isps. I changed the mtu value from 1400 (or 1500, can't remember) to 1492 and I was straight on!
Why couldn't have Orange Technical Support have told me this?
Why couldn't have Orange Technical Support have told me this?
Because when a problem is put on here, somebody who reads about it has experienced that problem and 9 times out of 10, knows what to do to resolve it........that's why Orange TS can't provide an answer a lot of the time.
PPP Server down is a problem with the Orange software at your exchange...even if line tests are done because it isn't to do with BT wholesale it will come back as no fault found on the line...it's been dragging on for ages!!! It's a waiting game from what i've heard...
I have the same problem with ppp serverdown, its been 3 weeks now & orange keep escalting the fault to the engineers. It now makes sense when I was told they were over subscribed & keep dropping customers off. Well they have dropped me off. It looks as if they have lost the plot & its profits first.
I had the same last year and after 2 weeks I got fed up of their excuses and left.
You pay for a service and get nothing so it's time to leave in my opinion.
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