I have been using my Freeserve account for years without problems, occasionally having to retrieve the account. But now I find that for the past couple of weeks, there have been a whole lot of emails sitting on the server, that I can see through webmail, which are refusing to download to Outlook Express. It's not all of them - some come down and others don't. I have Three machines - two of them are set to "Leave copy on server", and the other one which contains my master list doesn't. Any ideas what's wrong?
My wife and I use the same account but with different names before the "@". On each machine, the settings are the same for both of us.
I'm desperate to get this resolved. I wish I understood better how "leave copy on server" works.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
if you have "Leave a copy on the server" ticked and you download the available emails and it leaves a copy of the emails on the server then you use your other pc that has it unticked and you click send/receive the emails you have already downloaded on the ticked PC will not download and will stay on the server as they have already been downloaded once and they are copies, if you get what i mean lol.
_________________ ex Freeserve/Wanadoo/Orange Blog
Thanks, Steve. I knew that. What I didn't know, and surprises me, is as follows: I have two accounts on my machine without "leave copy on server ticked", one is for chris@myaddress.fsnet.co.uk and the other is for mary@myaddress.fsnet.co.uk. I was under the impression that one call would download both these, so I set mary@myaddress.fsent.co.uk in Outlook Express not to collect. It turned out that mary was not being collected when I collected for chris. And the odd thing is that when I send something to anyone@myaddress.fsnet.co.uk it comes through straight away.
the emails you have already downloaded on the ticked PC will not download and will stay on the server as they have already been downloaded once and they are copies
I cannot speak specifically for Orange but this is not my experience of the way that the 'leave copy on server' option works.
In fact, the option might be better expressed as 'leave original on server' because, in my experience, any number of people can download said messages until somebody does so without this option ticked.
In my experience, the problem of messages sitting there and not downloading usually arises when the mailbox quota is exceeded.
This can easily happen with the huge amount of junk mail in circulation and the current fashion for sending large attachments such as 'joke' Powerpoint presentations.
Leaving mail on the server after downloading will obviously increase the chances of this problem occurring.
General strategy for preventing this problem is to clear-down your email regularly.
The specfiic solution to this problem is to access the account via webmail and clear some of the offending mail by hand--the problem is often caused by a single large attachment.
ADDITIONAL OPTIONS
Not sure about Orange but many internet service providers have the option of multiple email addresses with separate mailboxes--each mailbox can be cleared, or not, by the individual user.
If it is required that incoming email for a specific address goes to multiple users, you could use a mail diversion facility such as those provided by many domain name hosts (I use 123-reg.co.uk).
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
When i was with Freeserve/Orange and used my Freeserve address i tried the "Leave copy on server" option because i was downloading emails in the inbox on one PC if i was on my second PC with the other one switched off and needed one of those emails i thought seeings it left a copy on the server all i needed to do was redownload on that PC but it wouldnt download because i had already downloaded it on the other PC so it stayed in my inbox on the server till i deleted it, unfortunately their webmail isn't that configurable you couldn't even forward emails, i don't know about now though it might have changed.
Sorry about the grammar this is very awkward to explain in text lol.
_________________ ex Freeserve/Wanadoo/Orange Blog
Do u mean if you said to anyone@myaddress.fsnet.co.uk meaning if you send it to any name other than chris or mary before the @ they download to ur pc?
Further to my earlier post on this matter, you would seem to be working with multiple mailboxes and a catch-all address (anyone@) which diverts anything not in the specified addresses to (presumably) the default email address for your account.
I am not very familiar with Orange but this setup would normally require a separate Outlook (or OE) account to be set up on your PC for each mailbox that you wish to download--you wouldn't download the (anyone@) account directly as this mail has already been diverted to one or more of the addresses that you did download.
An Outlook send/receive will download from each defined account in turn.
Only those mailboxes actually accessed and downloaded would be cleared (unless 'leave copy' is set) and not the whole Orange account.
My original understanding of this problem was that you couldn't download mail which could be viewed on webmail--this would be a totally different issue which is addressed by my other post.
This is the sort of issue which can usually be resolved in minutes by an IT support person having a closer look at your specific setup.
My wife and I use the same account but with different names before the "@". On each machine, the settings are the same for both of us.
Just re-read your first post in the context of on-going discussion.
You say that the settings are the same apart from the email addresses--is that the displayed email addresses or the usernames (it is the username which determines where you are downloading from)
Might be helpful if you listed the Outlook settings for each PC (without any passwords, of course)
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
My address was like this anyone@whatever43.freeserve.co.uk that was ur main address but you could put whatever u want before the @ and it would get to you which Orange called unlimited email addressess lol but it would all go to the same account anyone@whatever43.freeserve.co.uk not seperate mailboxes on the server so in OE you would have to use message rules (it was pointless creating different accounts in OE) they wasn't really unlimited addresses just aliases but no way on the server to configure an alias.
_________________ ex Freeserve/Wanadoo/Orange Blog
My address was like this anyone@whatever43.freeserve.co.uk that was ur main address but you could put whatever u want before the @ and it would get to you which Orange called unlimited email addressess lol but it would all go to the same account anyone@whatever43.freeserve.co.uk not seperate mailboxes on the server so in OE you would have to use message rules (it was pointless creating different accounts in OE) they wasn't really unlimited addresses just aliases but no way on the server to configure an alias.
Just been looking at the Orange site which is, I must say, is a little bit confusing, but does suggest that it will download emails to specific users and leave the rest.
I think that the key is the Account name rather than the displayed email address.
As far as I can see, using the account name whatever43.freeserve.co.uk (no @) will draw down all email but using the account name fred@whatever43.freeserve.co.uk will draw down only emails to this specific address.
Of course, there is the theory and then there is the matter of whether it actually works.
Have a play with this and I will investigaste further
It might be relevant that under user information in Outlook Express, my own account says Chris Surname and my wife's says Mary Surname. I'm not sure if that's important. I had always assumed that when logging on to a mailserver, only the email address and password are used. I don't remember registering Mary Surname with Freeserve, but if I did it would have been ten years ago.
Anyway, I no longer have a problem, but I remain a bit puzzled.
I had always assumed that when logging on to a mailserver, only the email address and password are used. <snip>
Anyway, I no longer have a problem, but I remain a bit puzzled.
I have just been reading the Orange help stuff on this and it is extremely confusing.
As you said, it appears that all mail to the account is seen when using webmail and there is no separation into individual mailboxes.
Many other ISPs implement multiple addresses by using separate mailboxes with all unknown users going to the 'default' address--this cuts all of the confusion.
Where it gets 'woolly' is that the base account name for Outlook/OE setup (whatever43.freeserve.co.uk with no @) is suggested for single-users whereas the individual email address (fred@whatever43.freeserve.co.uk) is suggested for multiple users which tends to imply that this will result in only the email for that address being drawn down (otherwise, there is no point in using anything other than the base account name).
It is the account name rather than the displayed email address which is used for accessing the server.
However, it then goes on to a whole load of stuff about Outlook Express identities, profiles and message rules which would only seem relevant to distributing mail for multiple users on the same computer.
I suspect that the only way to resolve this is by 'trial and error' to establish what is really going on.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Thats right in theory there is only one email address its very basic it would be better to open 2 GMail accounts and pop enable them they are very configurable but of course that means changing your email adressess and Orange webmail does not do forwarding.
_________________ ex Freeserve/Wanadoo/Orange Blog
Thats right in theory there is only one email address its very basic it would be better to open 2 GMail accounts and pop enable them they are very configurable but of course that means changing your email adressess and Orange webmail does not do forwarding.
Maybe changing your email addresses is not a bad solution.
Personally, I would go for your own domain name which belongs to you and stays with you even if you change internet service provider--you can also host the domain name elsewhere if you become fed-up with them.
You could buy POP-3 mailboxes with it and access the mail directly from the individual mailboxes
I am not clear if the Gmail POP boxes are part of the free service which seems to be basically webmail.
Either way, you could effectively maintain your Orange addresses for as long as you need to by downloading the Orange mail (whole account) and using Outlook Express 'rules' to forward it to the individual domain/Gmail addresses, depending on the 'to' address in the email.
You can either forward and delete or forward and stick it in a specified folder.
The Orange connection seems to be relatively trouble-free though everything to do with email seems a mess so best to get shot of it.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
I agree lesking i have my own domain from Purple Cloud they are handy as you can use port 225 instead of 25 bypassing your ISP's servers.
Gmail its totally free has many features a paid for account has like forwarding, pop,etc their spam filters are excellent, it used to be by invite only its now been open to all for some time now.
I must admit woodywyc2 when i enabled the "leave a copy on the server" option i was totally confused with it too after realising what it involved i disabled it again.
_________________ ex Freeserve/Wanadoo/Orange Blog
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