Wanted to leave a separate new topic about this as I have already seen lots of posts with similar problems to what I had.
I cant stress enough how much I would recommend emailing Eric Absnur, Head of Orange BB with any lenghty complaints in order to seek a resolution.
I did and it saved me from literally tearing my hair out - quite simply you will not get anywhere constantly contacting customer services. They are trained in avoidance tactics to stop you going elsewhere and to get you off the line. The foreign call centres in my experinces were the worst!
Dont bother logging a complaint with regulator etc - it will take forever and get you more stressed.
I was offline for 6 weeks with no end in sight being fobbed off with the usual excuses. I then emailed the Eric Abensur with a diary of my experience, head of Orange BB and result in 2 days, released with no penalties to go elsewhere.
Wanted to leave a separate new topic about this as I have already seen lots of posts with similar problems to what I had.
I cant stress enough how much I would recommend emailing Eric Absnur, Head of Orange BB with any lenghty complaints in order to seek a resolution.
I did and it saved me from literally tearing my hair out - quite simply you will not get anywhere constantly contacting customer services. They are trained in avoidance tactics to stop you going elsewhere and to get you off the line. The foreign call centres in my experinces were the worst!
Dont bother logging a complaint with regulator etc - it will take forever and get you more stressed.
I was offline for 6 weeks with no end in sight being fobbed off with the usual excuses. I then emailed the Eric Abensur with a diary of my experience, head of Orange BB and result in 2 days, released with no penalties to go elsewhere.
When you go elsewhere I would avoid any of the biggies, Tiscali, Virgin, BT etc etc eventually it will go pear shaped with any of these.
Check out ISPreview.co.uk. It saved my life!
I am now with Fast and they are the dogs. Remember you get what you pay for! Pity I didnt realise this before going with Orange.
I USED THIS INFORMATION ABOVE AND WITHIN 1 WEEK I HAD A LETTER SAYING DONT HAVE TOO PAY ANY REMAINDER OF THE CONTRACT 11 MONTHS NO CHARGE AND A MAC CODE SO PLEASE USE THIS ADVICE AND I THANK YOU FOR THAT
Joined: 25 Oct 2007Posts: 15Location: Scunthorpe, North Lincolnshire
the e mail address mentioned in the top post no longer works as the person does not work for Orange any more but here is 2 e mail address that do still work
Joined: 25 Oct 2007Posts: 15Location: Scunthorpe, North Lincolnshire
this is the email i got back from him and it was straight away.
From 1st October I no longer work at Orange, please email my replacement Mike Newnham, new VP Orange Home UK plc mike.newnham@orange-ftgroup.com, or tracey.malone@orange-ftgroup.com. Thank you. Eric
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This e-mail (including any attachments) is intended for the above-named person(s). It is confidential and may contain legally privileged information. Any opinions expressed are not necessarily those of the company. If you receive it in error please delete it, inform the sender and do not copy, distribute or take any action in reliance upon it. We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you. Orange Personal Communications Services Limited is an English company (registered no. 2178917) with its address at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ. Orange Retail Limited is an English company (registered no. 2439104) with its address as above. Orange Home UK plc is an English company (registered no. 3014367) with its address at Verulam Point, Station Way, St Albans, Hertfordshire AL1 5HE.
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This message and any attachments (the "message") are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited.Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified.If you are not the intended addressee of this message, please cancel it immediately and inform the sender.
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Anyone tried emailing the other 2 people? Have you got out of the contract though them? My Dad has given up on calling them now, he spent £30 last month just trying to get though to someone who actually knew what they were doing..
Tried some of the things there, nothing worked, and im kinda glad. I cant wait to see that live box go back to Orange Hell, and a nice 16/1mb connection from UK Online.
My Dad is going to e-mail them later, so I will see what happens.
Has anyone had any reply from the new email addresses mentioned?
Not personally, but several have reported prompt replies. Try both of the addresses mentioned, also a higher level general address is executive.office@orange.co.uk
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