It all sounds familiar ... every since I got my 8 meg 'upgrade', I have not had a decent connection, with pages failing to load much of the time and my emails not coming through. This has been going on for months, with numerous calls to people with Asian accents following their procedures as if they are reading off a screen.
Today, strangely, is the first day I have had an OK connection, so I decided to do my first speed test. I got something just over 2 meg at its best point. This afternoon it's been temperamental again.
I've been hesitating to go over to another ISP because I'm not convinced that other ISPs won't be experiencing the same problems as they move over to local loop unbundling.
I'm remaining sceptical about the whole thing, but just wanted to add my agreement to what's being said.
_________________ Currently on Wanadoo 8 meg BB @17.99
It all sounds familiar ... every since I got my 8 meg 'upgrade', I have not had a decent connection, with pages failing to load much of the time and my emails not coming through. This has been going on for months, with numerous calls to people with Asian accents following their procedures as if they are reading off a screen.
Today, strangely, is the first day I have had an OK connection, so I decided to do my first speed test. I got something just over 2 meg at its best point. This afternoon it's been temperamental again.
I've been hesitating to go over to another ISP because I'm not convinced that other ISPs won't be experiencing the same problems as they move over to local loop unbundling.
I'm remaining sceptical about the whole thing, but just wanted to add my agreement to what's being said.
Hi,
Not all ISP's do LLU and you may wish to find a good reputation ISP and go on the new MaxDSL products that give upto the 8meg speeds that Wanadoo are offering.
THIS IS WHAT COMPUTER ACTIVE HAD TO SAY about a customer who wrote in for help.
This case and many like it has highlighted a serious problem with LLU. Customers cannot move to another ISP easily. The reason for this is LLU is a system where other telecoms providers and ISPs putput there own equipment in BTs local exchange. In the past when consumers moved to anew ISP,they werre given a migration authorisation code(mac) which is then provided to the new ISP
However for LLU THE process uses a SMAC code and very few ISPs WILL USE THIS smac CODE. This is because SMAC switching is a manual processnot automatic like MAC . Wanadoo are unable to help there customer at ther moment because they dont know exactly what the problem is with the line.
The case continues..............
(COMPUTERACTIVE)
DEALING WITH ISP DISPUTES
There is a 12 week gap between start of a dispute before OTELO OR CISAS take action. However before this mediators can begin proceedings earlier.
For this to happen the consumer must write to the ISP asking for a deadlock
letter. If the consumer is not happy with the ISP resolution they can contact the relevent adjudicator. THE consumer direct website offersadvice and templatesfor making a complai
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