Ok Guys I have been with Orange since the Freeserve days why am I still with them god knows? I ask myself this every single day
Ok the day is October the 13th I woke up today and unfortuantley my internet hasn't been playing nicely oh joy I thought
I have a 2mb line with a D-Link ADSL Wireless G 802.11G router I did have one of those Speedtouch things but that met it's grave ages ago due to the fact that a 56k modem is more reliable then that heap of ass.
Ok let me begin the nightmare of problems I have experienced today I could connect up to the internet but the websites were taken a age to load infact i would literally wait 10 mins and the pages would timeout.
WTF? I thought so i jumped into the command line and did a few tests
I could ping the local loopback 127.0.0.1 and my router 192.168.1.1 so this led to the conclusion that the network card and cat 5 cable and router were responsive.
I then took this further and did a tracert to google which gave me the resolve unable to resolve the website.
So I gained the conclusion that DNS was screwed I checked all my DNS settings and even changed them over to OPENDNS settings still no avail the same problem was occuring arggggggh! I thought lol
So next came my first call to India I mean ahem Orange
The woman on the phone was useless she said to turn my firewall off and virus protection ( hmmmm yeah okkkkkkkk then !)
She also told me that the websites are not viewing correctly because they do not support Firefox ( funny that it was working with firefox beforehand)
I actually started laughing and said are you serious? Ive said this problem isn't browser related.
Anyways I had enough down slammed the phone and I went to bed for a few hours in a hope the net would improve when I woke up.
Next call to Orange lol I spoke with some guy who basically spouted some more irrelevant crap I then pulled out my final get out of jail card and basically said something along the lines of
" for f**k sake your service is pathetic I wan't my f**king MAC code now I refuse to pay for a f**King service that isn't working"
lol
Yeah I admit I was pi**ed off when I join a service I at least expect clarity and the ability to understand what the person on the end of the phone is actually saying.
He reassured he would look into things and sort the problem and I kid you not I put the phone down went back to my computer and the net was working.
WTF could of been the problem? could Orange have cocked something up?
It could have been a geniune outage on the exchange or suchlike
Over a 15 month period I've had about 3 that I know which have lasted about 2 hours and it's usually coincidence that when you fire up dialup to investigate the problem that your ADSL goes back online
Yeah could have easily been planned engineering work, general maintenance or even a minor outage.
You were going well with the diagnostics although you stopped one short of the end of those ones. You missed tracert'ing or pinging and external IP address to see if it was some other DNS related problem.
To put it bluntly I can't handle the stress having his ISP brings Orange are a bunch of cowboys and they really need to employ some people that can speak english
Joined: 21 Aug 2007Posts: 4Location: Droitwich Spa
heh-heh.....after having 100's of problems with Orange and just as I was on the verge of leaving them, my broadband speed goes down to 0.1mb!......0.1mb!!
So on the phone again, to tech support (haw-haw....'tech' 'support'!!...haw-haw) and back to Kevin in India (Kevin....haw-haw!) and I demand a line test. He says ok and to ring back in 24 hours.
In the meantime, I write yet another email to Orange asking for some answers to why my speed has gone so low....it was 3.6mb the day before and now it's 0.1mb.
2 hours later I get a reply, I was honestly shocked, I mean 2 hours! It's usually 2 weeks if I'm lucky...here it is:
Thank you for your email.
We understand your concern.
As per the records the line test has been done we advise you to contact
Wireless and Talk Technical Support Team on 0870 010 2462 IVR option
1-5-4-1(lines are open from 8AM-11PM, 7 days a week ,calls are charged
at national rates) to know the line test updates.
For MAC(Migration Authorisation Code) we advise you to contact 0870 010
2462 IVR option 1-4(lines are open from 7AM-11PM, 7 days a week ,calls
are charged at national rates) as they have required tools to process
your request.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards,
Ashish
So after 100's of email, they are adding the MAC code phone number to my emails now.....do you think they want rid of me, or are they having that many complaints, it's now a standard reply....heh-heh!
Rang the 'tech' 'support' (still makes me giggle!) and they told me they are working on my exchange and the speed will be slow for a few weeks. Well, I go past my exchange everyday and there ain't no work being done nowhere!
Joined: 21 Aug 2007Posts: 4Location: Droitwich Spa
emailed them from my fsnet address, and a tiscali address I used for dial up when I couldn't connect to Orange. I don't use the web based Orange email.
The number quoted was the number sent to me at the end of the last email between Orange and myself.
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