Texas it's likely the account has been deactivated, it's usually down to billing. That would get you exactly that sort of information as it swaps to a pay as you go account. The broadband is never charged in that way, it's just how the system treats inactive/closed broadband accounts.
Well I just got an account statement today that I can't view. This is ridiculous. It's now 4 days after they said they'd clear the line and I'm still here using it. I don't want to terminate the direct debit till after they cut me off just to be on the safe side but now I've just paid for a months internet that in all likelyhood I won't get to use. I really don't want to phone them to find out what is happening as I think 50p per minute is outrageous. I sent them an email earlier but haven't even had a confirmation back that they got it yet, that usually happens within a couple of hours mostly.
I am typing this as a Sky customer. My connection is 4x faster and £8 a month cheaper.
I am crossing my fingers that nothing will go wrong and also have my loins well and truly girded for whatever cack Orange try to belatedly throw at me.
Best of luck to you all in dealing with these loathsome, incompetent, fraudsters .
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Quote:
I am crossing my fingers that nothing will go wrong and also have my loins well and truly girded for whatever cack Orange try to belatedly throw at me.
lol Good Luck
_________________ ex Freeserve/Wanadoo/Orange Blog
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
I use a netgear DG834GT with Be works fine, its best to first connect with the BeBox make sure everythings fine you will need to use the BeBox MAC address with your router.
_________________ ex Freeserve/Wanadoo/Orange Blog
Steve
Do you use any kind of VOIP plugged into your router? I have the same router as you - can cheapish VOIP phones be plugged in to it directly. Always a bit confused here as I think I need the more advanced router for this
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
No you can't on the netgear theres no port for it.. you would have to use someone like Skype and a usb handset. The only one ive used is a Skype usb handset with Skype software.
_________________ ex Freeserve/Wanadoo/Orange Blog
I did wonder. I thought I saw in the box some sort of diagram showing the phone being plugged into a LAN port on the back, but thought the phones were over £100
You can get VOIP phones that work over a LAN connection, they're more aimed at whole systems supplied to companys so can be a little hard to get hold of singley.
As my speed over the weekend has dropped from 8Meg to 512K, I thought I'd share the following I emailed to Orange this very evening..
'I received a letter from 'Customer Support' dated October 2007 (that was it....dated just October 2007, great start that) detailing that my usage over July/August....(remember, I received the letter in October!!) was 44.54GB.
As there is no way of monitoring my usage via your website, I installed my own monitoring software from October 15th until November 15th. This quite clearly showed me that I my usage was approximately 30GB, at least 90% of which was downloaded between 12am and 6am (not exactly peak hours unless you are a vampire.....I'm not)
This weekend (17/18 Nov) I found that my speed had been capped to 512k. Not, as the letter states, between 6pm - Midnight, but all day.
I'm very sure indeed that:
a) My usage did decrease in line with your finger in the air' fair use policy or did I miss the bit in the contract about 44.54GB being over 'fair use'. Fair use being such a subjective term and all
b) The majority of my usage was outside the 'peak times' as stated in the letter (6pm - 12 midnight just in case you've nodded off)
c) I have a real problem with paying £19.99 a month for an 'unlimited service' that 'limits' me...geddit???
d) I take the term 'may' to mean 'may' and not 'will' without further communication from your transparent 'Customer Support' department..bit like 'Military Intelligence' really....oh never mind.
I would like to be furnished with my usage details for August/September and October/November as receiving the letter in October that concerns my usage in July/August (thats 2 months of usage...August-September/September-October) I was blissfully unaware that I was slowing the rest of the Internet down.
I would also like any cap placed on the line to be reviewed and I would like to be directed to the relevant paragraph/section/sub-section/clause/sub-clause/sentence/word within the contract where 44.58GB is considered to be a breach of the mythical 'fair use policy'.
Failing this, I will consider you (well, not you personally obviously) in breach of the contract that you so lovingly refer to in the skilfully crafted stock letter that I received and I will act accordingly.
Yours in mild annoyance,'
Apologies for the 'bold'....didn't want it to get lost. I expect nothing much, though the reply should at least tell me if it was read by Robby The Robot,
Something should be done about these bunch of liars. I got the same letter in october stating i had downloaded 93 gig in in july and august and was in breach of their fair use policy. My line has been capped since friday night to 512K yet in the letter they said they would be doing it between 6pm and midnight i called yesterday and finally got through to someone who could actually speak proper english and he told me there were many others with similar problems and he couldn't discuss the matter with his boss as he was having his dinner at the time. He also informed me the download limit was 40 gig per month now i have trawled through all their terms and conditions and their fair use policy and i can't find one single bit of evidence regarding dowload limits. I am seriously thinking about cancelling my contract because there is no way i'm paying £20 a month for dial up. I'm just worried about the cost if i do that if they will charge me for doing it.
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