I have just upgraded from Outlook 2003 to Outlook 2007 and find that I cannot send mail from my account. The error states that the client (Outlook 2007) authentication is not recognised by the mail server (Orange, of course). I've tried using various smtp's (smtp.orangehome.co.uk - smtp-in.orange.net - smtp.orange.net - smtp.orange.fr etc) but all to no avail. Any ideas anyone?
Thanks guys, but I have done everything you suggested ie deleting and re entering the account, tick and unticking all the right boxes meticulously. Problem still exists! F***ing Orange!
Another thought.....might there be a conflict with Anti Virus or Anti Spyware ?
Also spotted this on another forum :-
In your Outlook, you need to go Tool>Account Settings.
Now double click on your account to change the settings. A Change Email Account dialogue box will open. Click on the "More Settings" button.
A new "Internet Email Settings" window will open.
Now click on the "Outgoing Server" Tab and make sure the "My Outgoing server (SMTP) requires authentication" box is selected, and also select the button "use same settings as my incoming server"
I found that I was able to receive emails before but was not able to send any. It seems that by default, this is not selected therefore you're not authenticated to send outgoing mail, until you set it up.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Hi, I do have the 'Outgoing server requires authentication...etc' and 'use same..etc'
It's driving me crazy; you can't imagine how many variations on a theme I have tried to get this to work. I think the problem lies with the Orange servers not being up to date and able to deal with the more modern e-mail client such as Outlook 2007. As usual, Orange are keeping quiet in their embarrasment.....
They're not embarrased to take our money though...
More or less, the error message states that the Orange servers do not recognise the authentication from the mail client. I take that to be the settings within Outlook which are imported directly from Outlook 2003 when it upgrades to Outlook 2007. Nothing else changes...
I am running XP. The rest of Office 2007 works fine (Word, Excel etc) it's just Outlook. I have installed it on a couple of other computers and inserted my Orange e-mail account details and it says the same thing when I try to test, so it doesn't seem to be any software on my laptop that it is conflicting with.
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