I signed up to Orange on August 9th, finally going live on the 23rd. I'm on Unlimited but the distance to my exchange limits me to about 3.5mb. As I could get that from Orange for less than Nildram was charging for a slower connection, I was happy enough to switch (and get a half-price laptop from Currys).
But since then, my speeds have dropped, even though I've tested at night and during the day:
Thursday 30 August 2007 15.10 h 1445 367
Thursday 30 August 2007 03.00 h 1458 375
Tuesday 28 August 2007 12.16 h 1448 376
Saturday 25 August 2007 12.33 h 2863 373
Friday 24 August 2007 02.50 h 2919 372
Thursday 23 August 2007 03.08 h 3336 374
Tuesday 21 August 2007 02.24 h 3396 375
If the faster connection had been unstable, I could have understood that but it's been perfect. Are Orange likely to still be testing the line for accurate speed or is this something more suspicious? Have others experienced a 50% drop in the first week of the contract?
If you do a BT speedtest ( http://speedtester.BT.com/ ) it'll show the profile which can give an indication of the stability of the connection and if it's causing any limit on the speed you're getting.
The line testing takes place in the first 10 days and Orange don't really have any direct control over it as it's automated by BT's systems.
The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 1500 k
Please do not move away from this page and do not start any other download activity on your computer.
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 2400 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1312 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Am I right in assuming that BT therefore have "capped" my speed at 1500kbps? Would there be any hope of getting them to increase it (as it seemed stable to me, (albeit I only got the chance to see that for a couple of days and they will obviously be better equipped to predict future problems) or do i just have to accept what they've given me?
I was getting some fantastic download speeds (compared to my old ISP) and it's very disappointing to end up with very little improvement.
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 2400 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1312 kbps
Am I right in assuming that BT therefore have "capped" my speed at 1500kbps? Would there be any hope of getting them to increase it (as it seemed stable to me, (albeit I only got the chance to see that for a couple of days and they will obviously be better equipped to predict future problems) or do i just have to accept what they've given me?
I was getting some fantastic download speeds (compared to my old ISP) and it's very disappointing to end up with very little improvement.
It's not BT as such although it is their system that is currently limiting your connection speed, to small degree.
First item of note is your downstream, this is very important and is the established connection speed to the exchange. On ADSL Max that is usually not limited at all and goes as fast as it can. As you're currently on 2400 that's slightly worrying because as you got a 3396 speedtest result previously that means at least a 3500 profile and in turn a 4000+ sync rate. So your connection to the exchange had dropped by close to 50% maybe even more!
Now depending on what happens in the first 10 days and what your MSR gets set to will determine if that sort of sync drop can be regarded as a fault, problem is as you're still just within the 10 days it's likely the MSR will be set to 1500-2000 (or less very hard to tell unless you monitor the sync speed very closely) meaning as far as BT are concerned there isn't a fault with the line.
There is something you can do to try and narrow things down. Find your master phone socket and connect from there, disconnect everything else from the phone line and monitor the sync speed. (downstream in line stats or on the BT speedtest) If you have a socket with the actual socket in the lower half then you can screw it carefully and try the test socket. If the sync goes up then there's a problem with the setup or wiring in your property. Profile will take some time to follow the sync up if it changes so don't expect this to instantly make things faster.
As such your connection at the moment isn't that far off what it should be. It could get a 2000 profile but it's probably less because the system thinks it's unstable for some reason. Your modem/router line stats would help give a fuller picture.
Thanks for the reply and sorry for not responding sooner.
I haven't got round to testing from the master socket, although I know I don't have a test socket in there. However, things have apparently improved. After not doing speed tests over the last 5 days, I tried last night and the results are positive:
August 25th:
Similar results between the 21st (connection date) and the 25th.
August 31st:
Similar results between the 28th and the 31st.
September 12th:
Similar results between the 3rd and the 12th.
And now September 17th:
I just tested again and the speed is the same, so no slow-down during the day it appears.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 2400 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1454 kbps
on September 3rd
to
Quote:
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3776 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2691 kbps
last night.
If things stay that way then (upgrading of my exchange - or moving it closer to me! - notwithstanding), I'll be happy enough.
If you do a BT speedtest ( http://speedtester.BT.com/ ) it'll show the profile which can give an indication of the stability of the connection and if it's causing any limit on the speed you're getting.
The line testing takes place in the first 10 days and Orange don't really have any direct control over it as it's automated by BT's systems.
I tried this and got the following message:-
Unexpected result received when querying the network to find your services connection details. Please try again shortly, but if this problem persists raise the issue with your service provider.
If you do a BT speedtest ( http://speedtester.BT.com/ ) it'll show the profile which can give an indication of the stability of the connection and if it's causing any limit on the speed you're getting.
The line testing takes place in the first 10 days and Orange don't really have any direct control over it as it's automated by BT's systems.
I probably shouldn't be posting to this particular forum, but since I'm fairly nes (6mo.) to Orange, I'll take my chances.
I had Orange BB in my previous flat, with constant 6-6.5 meg d/load speed and around 375 k uploads. After moving house, I initially had a steady 6.7 meg d/l and around 375 K u/l speed. In the past month, my d/load speed has started fluctuating between 6.7 meg and 195 K. The slow speedds happen usually in the evening, the following morning the speed's back up to over 6 meg. During the day, there is a marked deterioration of d/load speed. The u/load stays constantly around the 375 K mark.
I would love to run the BT Speedtest, but unfortunately I'm running Vista, so the additional testing using BT's advice does not work - I seem to be unable to set up another connection using the bt_user[whatever] username.
Would my problem be purely a question of contention, or am I suffering from flaky wiring? The building is old, the wiring is from the latter part of the last (20th) century.
Thanks in advance,
_________________ kraftwerk
supporting ict in schools
If it was just wiring I wouldn't expect that much fluctuation generally. To see if it's having an effect you need to get into the system information page of the livebox and check the downstream rate, attenuation and noise margin figures. Check them when the speed is ok and when it's slow, the downstream rate is the most imporant one to look for differences in.
If you're using a livebox then you can't do the additional BT speedtest checks due to how the livebox works.
BT's speedtest is a busy site and can often give errors. It doesn't mean for definite it's an LLU connection, an upload of over 288kbps show's it's definitely not LLU.
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