Well there probably is some way of getting them back but you'd probably have to make a legal request for them to do so.
After all they don't want to have a techie sat there retrieving your auntie's emails because you deleted her infamous hotsauce recipe along with 1000 other requests. They draw the line and if you want to step over it there needs to be reason for it and a legal request for it would be the answer.
Thanks for the reply. Very comforting to know that.
Perhaps you will elaborate , as to what step to take, what is the legal request.
Look forward to your response.
Thanks once again.
Sheikh
Elhana wrote:
Well there probably is some way of getting them back but you'd probably have to make a legal request for them to do so.
After all they don't want to have a techie sat there retrieving your auntie's emails because you deleted her infamous hotsauce recipe along with 1000 other requests. They draw the line and if you want to step over it there needs to be reason for it and a legal request for it would be the answer.
Apply in writing, quoting Data Protection Act and "right of subject access", requesting copies of all the emails, that you want. I think it's OK if you quote date from and to. They may say that emails do not contain any additional personal information than they already hold on you but they would have to prove that.
To my knowledge, they're under no obligation to re-instate an email account, so if that's what you're after, forget it.
Joined: 26 Aug 2007Posts: 35Location: Wiltshire UK
Thank you that is quite useful. However I recently sorted through my inbox and I deliberately kept more than 300 emails. It is impossible to remember exactly who they were all from or the dates they were sent. I also had 4 or 5 folders on there with work information etc. I know now that i should have stored this elsewhere but I had been using that account for 5 years with no problem.
I think there may be an issue here with Orange thinking people want their accounts restored. I'm sure that many people would be happy to just have temporary access to their account to get their emails, or copies of vital information from it and then let Orange delete it again.
I think to say that Orange technicians can't be bothered to retrieve people's information is not really the point, as they should never have deleted it in the first place without adequate warning!!! The warning obviously wasn't sufficient or else this fiasco would never have happened.
Joined: 26 Aug 2007Posts: 35Location: Wiltshire UK
Yes and the other thing i had on the account were many contact addresses from people i can now never contact again.
If people from Orange are reading this, I wonder why they have chosen to be so defensive and unhelpful, rather than try to sort this out for people...? Is it a question of toeing the corporate line, or no cash to be made out of this. Do you want a payment so we can have our information back?? How much??
RE. wanting our accounts back...Orange are under the delusion that we were trying to 'use' them to get a free ride by not using them to dial up. This is complete nonsense: there are 100's of free email accounts on the web!! That is not the issue!
If you are on Orange broadband, your monthly payment keeps your account active for access for as long as you keep paying them, and keeps your email account active for as long as you keep paying them. If you cancel the account, you are in effect then transferred back to a pay-as-you-go dial-up account. (As long as you drop the @fs off the end of the username you get to keep the same details too).
If you are on Orange pay-monthly dial-up, your monthly payment keeps your account active for access, and keeps your email account active. If you cancel the account, you are in effect then transferred back to a pay-as-you-go dial-up account.
If you are on Orange pay-as-you-go dial-up, your 0844 dial-up call payments keeps your account active for access for up to 210 days after the last time you dialled in, and keeps your email account active for up to 210 days after the last time you dialled in.
If you are on a "webmail account", you are in effect actually on a pay-as-you-go dial-up account, and you need to dial the 0844 pay-as-you-go dial up number and log in with your user name and password once every 210 days. I am sure that a few years ago, the limit was in fact only 90 days. I see some people saying the limit is now 260 days.
Whatever, you need to spend at least 10 pence per year on the 0844 dial-up number in order to keep the account active.
-- Correction --
If you use webmail then be aware that there are two types of account.
One of them is called a "webmail account". If you have one of those (i.e. you have an fsmail.net address) then you simply need to use the webmail service at least once every 90 days to keep the account open.
All other types of email (freeserve.co.uk, fsnet.co.uk, wanadoo.co.uk, orange.co.uk, etc) are linked with either a broadband, anytime, or a pay-as-you-go account, and need you to keep on paying the account or dial in as a pay-as-you-go customer every 210 days.
Many thanks for your informative response.
My problem was that I a a dail up account for which I was paying a monthly suscrition. I also had a broadbank tarriff with another provider, ie BT. Without realising I was accessing my fsnet account via the broiadband. Hence strictly speaking I was not using my dailup account thus not accessing my email account for over 600 days, although I was logging on everyday.
Your reply is helpful but still doesnot help solve my problem.
I question How can I retrieve the old emails form this deleted account.
catj wrote:
This is how it works as I see it.
If you are on Orange broadband, your monthly payment keeps your account active for access for as long as you keep paying them, and keeps your email account active for as long as you keep paying them. If you cancel the account, you are in effect then transferred back to a pay-as-you-go dial-up account. (As long as you drop the @fs off the end of the username you get to keep the same details too).
If you are on Orange pay-monthly dial-up, your monthly payment keeps your account active for access, and keeps your email account active. If you cancel the account, you are in effect then transferred back to a pay-as-you-go dial-up account.
If you are on Orange pay-as-you-go dial-up, your 0844 dial-up call payments keeps your account active for access for up to 210 days after the last time you dialled in, and keeps your email account active for up to 210 days after the last time you dialled in.
If you are on a "webmail account", you are in effect actually on a pay-as-you-go dial-up account, and you need to dial the 0844 pay-as-you-go dial up number and log in with your user name and password once every 210 days. I am sure that a few years ago, the limit was in fact only 90 days. I see some people saying the limit is now 260 days.
Whatever, you need to spend at least 10 pence per year on the 0844 dial-up number in order to keep the account active.
-- Correction --
If you use webmail then be aware that there are two types of account.
One of them is called a "webmail account". If you have one of those (i.e. you have an fsmail.net address) then you simply need to use the webmail service at least once every 90 days to keep the account open.
All other types of email (freeserve.co.uk, fsnet.co.uk, wanadoo.co.uk, orange.co.uk, etc) are linked with either a broadband, anytime, or a pay-as-you-go account, and need you to keep on paying the account or dial in as a pay-as-you-go customer every 210 days.
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