We would be interested to hear from anyone who has signed up to this deal. - Don't forget, we'll be here just in case you're tempted and run into trouble!
A post already exists discussing the basic terms and conditions (although we have been unable to locate a copy of the full terms and conditions - we've still not found the offer on the Orange website!) here:
I took advantage of the offer at the rear end of the deal, told up to 15 days due to delays... I wasn't too bothered, after all I was saving £300!
Disconnected from AOL and wasn't connected to OrangeThree days later (so much for just 24 hours) Orange were very insistent that I wasn't meant to be connected and it was AOL's fault. But hay I got there in the end
I have a wireless router etc myself, so connected straight away after asking Orange for my details, however I didn't receive any modem etc for about a week after being connected.
Around two weeks later I still hadn't got my letter - quite funny really when the advert said something like once you are connected you can come back in and pick up the laptop.
Called customer services, who were useless. I even had a full blown argument with one of them. Who said I wasn't connected until only a couple of days ago... a lie. So instead I asked to be put through to his manager... I got put on hold for ten minutes... then got cut off!
Now fuming I decided to get a complaints number - easier said than done, I eventually got one after calling the call centre's reception desk. Complaints were very helpful. The guy I spoke to said the system showed I HAD ONLY JUST BEEN CONNECTED but after I told him otherwise he said he would change it - don't know whether he did or not. Yet he said he would sort out the problem and call me back... and he actually did! The next day my letter arrived in the post, and the guy from complaints even called to see if I had received the letter
So from the worst (usually Indian) customer services I know to the best complaints service (English)
So now I got my laptop after 20 something days... yet I know on the main forum of this people are STILL waiting for there's now
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