Last Saturday night my internet went down, and I got the dreaded 'PPP Server Down' message on the livebox. Here is my story...
9/9 - 1st call to tech support. We ran through some tests and nothing came up. She performed a line test and found a fault at my exchange. I was then told that the matter would be escalated and that the problem would be resolved within 3 to 5 working days. If after 5 days it was still down I should phone back.
11/9 - I'd spent the weekend on dial-up looking for people with similar problems and stumbled across this very site. After seeing how much trouble others had gone through I decided not to wait for the 5 days to be up and phoned back. Turns out nothing had been done about the problem yet as their engineers needed more information from me. So we ran through the exact same tests again (!!!) and then I was told to phone back tomorrow to check how the test at my exchange had gone.
12/9 - Phoned back in the evening and the test still had not been carried out - told to phone back tomorrow.
13/9 - Today their line checking system was down. Apparently the engineers had done something, but they couldnt see what because of the system failure. Asked me to phone back in 30 mins when the system should be functioning again.
13/9 - Phoned back 3 hours later to be safe. "I'm sorry, the system for checking line test information is currently unavailable, please phone back tomorrow". AAARRRGHHH!!!
14/9 - The system was back up! YAY! BUT THE ENGINEERS HAD DONE NOTHING!!! Told to phone back in 3 days because the engineers didn't work over the weekend.
Up until this point I'd tried everything I had found on this site and a few things of my own with no success. In sheer desperation I decided to try using the old SpeedTouch modem trick on another computer. It hadn't worked on the desktop, but I had nothing to lose.
So I installed the modem on my laptop and instantly got connected to the net! I don't know why it made a difference on my laptop but hey, it worked! I went to check the livebox and it wasn't connected but the '@' light had stopped doing that slow flashing show. I disconnected the modem from my laptop and all of a sudden I got a stable red '@' light! Everything was up and running again.
I wanted to post this here in case other people had the same problem and maybe hadn't tried installing the modem on a different computer. I also wanted to point out just how useless the Orange tech support really is. I hate to think how long I would have been waiting if I hadn't been able to solve the problem myself. Hope it's of use to someone.
I also wanted to point out just how useless the Orange tech support really is. I hate to think how long I would have been waiting if I hadn't been able to solve the problem myself.
Many of the problems people experience are solved not by advice from Orange TS but by advice from the pages of OrangeProblems.co.uk.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
I was able to replicate my PPP server down problem last night.
I was downloading the install files for an online game I play the first time the net went down. Last night I tried to finish that download and my connection went down overnight. Bit of a coincidence.
The game downloads the install files via a P2P program so i'm assuming that the problem has something to do with me uploading a lot of data? Anyway, thought someone here might be interested in that bit of info, might help in some way.
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