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< Orange Email Problems ~ Deleted email account

stevelondon

Posted: Mon Sep 10, 2007 9:43 pm

Joined: 13 Aug 2006 Posts: 1689 Location: Marylebone Central London

I dont know if your right but what i do know is that you were wrong on the last 2 occasions.

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ex Freeserve/Wanadoo/Orange
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OrangeProblems

Posted: Mon Sep 10, 2007 9:43 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

debbiec

Posted: Tue Sep 11, 2007 12:09 am

Joined: 26 Aug 2007 Posts: 35 Location: Wiltshire UK

Re; the deleted email accounts....spent all night copying some of the thousands of emails....but, does anyone know how long we can keep this account for or if it will be deleted again....Also, how can we dial up (to save it from being deleted) if Orange is not our broadband supplier...not sure if dialup still works if you have broadband..! I'll need days and lots of patience to copy everything...don't know a quick way of doing it so i'm forwarding emails one by one...but musn't complain..the universe was kind to us...thanks steve by the way for your help!

Elhana

Posted: Tue Sep 11, 2007 1:21 am

Joined: 11 Apr 2006 Posts: 3394

debbiec wrote:

but, does anyone know how long we can keep this account for or if it will be deleted again

Well if you retrieve it then it should stay open for another 219 days before requiring retrieval again.

Quote:

Also, how can we dial up (to save it from being deleted) if Orange is not our broadband supplier...not sure if dialup still works if you have broadband

Dialup works providing you have and connect up a dialup modem with the connection details setup on the PC.

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johnmk

Posted: Tue Sep 11, 2007 4:01 am

Joined: 05 Sep 2007 Posts: 3 Location: Milton Keynes, UK

I'm very pleased to report both of the freeserve email accounts belonging to myself and my father have been fully restored including archived data.

Thank you Orange!

OrangeProblems

Posted: Tue Sep 11, 2007 4:01 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

stevelondon

Posted: Tue Sep 11, 2007 8:22 am

Joined: 13 Aug 2006 Posts: 1689 Location: Marylebone Central London

Hi debbiec
Glad for you and those who had their accounts restored if i was you once you have sorted everything out ide open a free GMail account and ditch them you wont have to worry about dialling up at all good luck Very Happy

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ex Freeserve/Wanadoo/Orange
Blog

ljm59

Posted: Tue Sep 11, 2007 9:47 am

Joined: 29 Aug 2007 Posts: 4

Wahay - it's back! I wasted no time dowloading all my messages - and will never leave so much important stuff on the server again. Thanks to everyone who left all the suggestions on this forum - I even feel more kindly disposed to Orange after this.

phoenix01

Posted: Tue Sep 11, 2007 10:20 am

Joined: 26 Aug 2007 Posts: 4

Am I glad I just looked on here before starting another batch of hounding some poor bod on the end of a line just to vent my spleen.....again. Just tried my account and got on, is there a quick way of retrieving everything please I dare not log out.....its called fear.
Did anyone ever hear why they put them back, was it the many complaints or what??
I never got an answer from Orange but a snotty note from the complaints ISP to say you have to complain, that was painful and I asked advice but got no help....anyway got them now I hope so all good
Thanks everyone

tel33

Posted: Tue Sep 11, 2007 6:17 pm

Joined: 03 Sep 2007 Posts: 38

Glad to hear some accounts are back, mine sadly is not!

debbiec

Posted: Tue Sep 11, 2007 7:04 pm

Joined: 26 Aug 2007 Posts: 35 Location: Wiltshire UK

i hope you get it back soon, let us know...if not, i'm sure people here will try and help you get it back

tel33

Posted: Tue Sep 11, 2007 7:20 pm

Joined: 03 Sep 2007 Posts: 38

Maybe because I made such a problem of myself writing the the Exec office they have decided not to bother?

Made me laugh a bit as they sent me an email saying the price of dial-up is going up. not too interested in staying with them now, its a bit ironic I feel after what they have done.

Email reads:-

Hello

We're making some changes to your Dial-up Pay As You Go service. From
Tuesday 2nd October 2007 the price per minute that you pay to go online will be:

5p per minute on weekdays (Monday 6am - Friday 6pm)
4p per minute weekday evenings (6pm-6am)
2p per minute weekend (Friday 6pm - Monday 6am)
If you'd like more information on the changes just click here.

Thanks

Customer Support

Orange Home UK plc, Verulam Point, Station Way, St Albans, AL1 5HE.
Registered in England and Wales No. 3014367

tel33

Posted: Tue Sep 11, 2007 7:29 pm

Joined: 03 Sep 2007 Posts: 38

As a matter of interest can you all say what date you lost the account on?

I lost mine on the 3rd Sept, maybe they are restoring them in date batches?

From your info we might be able to see a pattern on the restoration process.

phoenix01

Posted: Wed Sep 12, 2007 6:02 am

Joined: 26 Aug 2007 Posts: 4

Mine was 24/25th August some time.

stevec

Posted: Wed Sep 12, 2007 8:59 am

Joined: 20 Aug 2007 Posts: 8

We lost our account sometime overnight 19/20th August and it still has not been restored.

ljm59

Posted: Wed Sep 12, 2007 10:40 am

Joined: 29 Aug 2007 Posts: 4

I lost my account on the 26th August and it was restored on Monday.

tel33

Posted: Wed Sep 12, 2007 3:35 pm

Joined: 03 Sep 2007 Posts: 38

Well from your posts it does not look like its a date related restoration, mine is still not restored either, lets hope they will be soon or I am firing another email off and then a letter.

If we all stick together we can hopefully make them restore all the accounts.

UPDATE!!!!
Please read below of an email I have just received.

Case Reference: *****
Account Number: 00000000

Please respond to executive.office@orange.co.uk

Dear Mr ****,

Further to my recent contact regarding your deleted email account, I would like to take this opportunity to update you on the situation.

I can confirm that a fix has now been implemented and all deleted email accounts will be fully reinstated by Thursday 13 September 2007. In order to reactivate your account you will need to log into the account using your username and password and the account will then become active. Once this has been completed you should be able to retrieve all of your emails and contacts.

Please once again accept my apologies for the inconvenience this issue has caused and I thank you for the patience and understanding you have shown whilst this matter has been investigated.

I trust the above is satisfactory.

Yours sincerely

Michael Ramage
Executive Assistant

Lets hope this is now for real!
I wait with bated breath and a finger ready to download all my emails at once!

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