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< Problems with upgrades to 8Mb ~ my problems

chrisxp

Posted: Mon Sep 10, 2007 5:35 pm

Joined: 23 Jul 2007 Posts: 7

when i first got broadband last year some time, i received the speeds i should have got, which is 8mb. then it all went downhill from there, within weeks it dropped to a measly 400kbps MAXIMUM, and has been for many months now..

ive tried calling the rubbish tech support only to be hung up upon and passed through the whole team as they cant understand my accent. ive requested numerous line tests which have all came back clear, both from Orange and BT.

i finally managed to get an open-reach engineer out who said there was a problem on the line, which was resulting in my slow speeds and noisy-crackly-sounds on my landline, so the line from my house to the pole outside got replaced.

my crackly line has now (semi)dissapeared although my speeds are still 400kbs and BT have set my profile to 576kbps, probubly because of the slow speeds they thought i couldnt handle 8mb and reduced it.

i have tried to ask Orange to contact open-reach on my behalf to reset my profile so my speeds can once again improve, but they just wont listen.. what can i do? Sad

!

here is some settings and info from my router;

Quote:

ADSL Link Downstream Upstream
Connection Speed 576 kbps 288 kbps
Line Attenuation 47.0 db 27.5 db
Noise Margin 27.9 db 18.0 db

Quote:

Multiplexing Method VC-BASED
VPI 0
VCI 38

Quote:

DownStream Connection Speed 576 kbps
UpStream Connection Speed 288 kbps

please, if anyone can help, then please do so!!

regards, a frustrated Orange customer.

OrangeProblems

Posted: Mon Sep 10, 2007 5:35 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

nhyder

Posted: Mon Sep 10, 2007 5:46 pm

Joined: 19 Nov 2006 Posts: 964 Location: Bristol

Almost unique router stats.

Remove the bottom half plate from the BT linebox and plug the router directly into the test socket which is on the right side....don't use a filter.

Run your stats then post again.

Also how many extensions do you have running off the BT linebox ?

_________________
An ex-Orange guinea pig

"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."

chrisxp

Posted: Mon Sep 10, 2007 5:55 pm

Joined: 23 Jul 2007 Posts: 7

thanks for the speedy reply..

i have tried the test socket already (sorry forgot to put), although i havnt done it without the filter

i have 1 main box, and no extensions.

i tried without the filter but its a smaller cable end than a telephone wire and wont fit into the test socket..

here are results from testsocket > filter > router

Quote:

ADSL Link Downstream Upstream
Connection Speed 576 kbps 288 kbps
Line Attenuation 43.0 db 24.5 db
Noise Margin 30.3 db 30.0 db

edit; speed test is 30kbps faster without filter

nhyder

Posted: Mon Sep 10, 2007 6:00 pm

Joined: 19 Nov 2006 Posts: 964 Location: Bristol

Noise margin is abnormal. Is Interleave on or off ?

_________________
An ex-Orange guinea pig

"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."

OrangeProblems

Posted: Mon Sep 10, 2007 6:00 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

chrisxp

Posted: Mon Sep 10, 2007 6:04 pm

Joined: 23 Jul 2007 Posts: 7

sorry to be dumb, but whats Interleave?

edit; using a netgear dg834pn

Last edited by chrisxp on Mon Sep 10, 2007 6:10 pm; edited 1 time in total

nhyder

Posted: Mon Sep 10, 2007 6:09 pm

Joined: 19 Nov 2006 Posts: 964 Location: Bristol

That's OK....it should show on or off in your router stats.

It's controlled by Orange, it improves line stability if data errors are occurring.

_________________
An ex-Orange guinea pig

"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."

chrisxp

Posted: Mon Sep 10, 2007 6:12 pm

Joined: 23 Jul 2007 Posts: 7

oh, well i dont know if it is, sorry,..

Elhana

Posted: Tue Sep 11, 2007 1:35 am

Joined: 11 Apr 2006 Posts: 3394

Interleave shouldn't really matter. Those line stats clearly show the line's been set at a fixed speed of 1/2 a meg. The high margin shows there's a much higher potential speed, which you had previously. It's just a matter of getting Orange to get BT to sort it out.

_________________

chrisxp

Posted: Tue Sep 11, 2007 3:30 pm

Joined: 23 Jul 2007 Posts: 7

thanks for the reply, thats the problem..

i cannot get it accross to Orange tech support nor customer services as they simply use their "scripted troubleshooter" asking me what windows version I use etc etc *ARGH*

any other suggestions on getting Orange to contact BT?

Phoenix

Posted: Tue Sep 11, 2007 6:18 pm

Joined: 10 Sep 2007 Posts: 34

chrisxp wrote:

Can't you ask them straight out - "Please contact BT on my behalf" ?

Mind you, the person on the other end might just reply "Computer says 'No'..." Rolling Eyes

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