Joined: 26 Aug 2007Posts: 35Location: Wiltshire UK
I am still waiting to hear back from the official guy on the case from Olaf's office, but I think we may have a problem if the Chief Exec tells us that they have tried to get them back but can't. The problem is, how will we know if they are telling the truth, as I'm convinced from many sites I've looked up and what i've read on here, that they will have the emails ( for security reasons etc), but the willingness to retrieve them for us may be a different matter...
...but the willingness to retrieve them for us may be a different matter...
There will, of course, be a point where the time, effort and expense to bring back the emails or just reactivate the account just isn't seen as worth it from a business standpoint.
Joined: 26 Aug 2007Posts: 35Location: Wiltshire UK
Well it may not be worth it to Orange, but that is not the point. If they failed to give adequate warning to the hundreds of peoples accounts they deleted, then they are in the wrong and they should surely restore the accounts whether in thier eyes it is worth it or not!
Their T&C's do say accounts without dialup access for 90+ days may be deleted without notice so there's no real requirement for them to restore them. They are looking at sorting something out so it's not like they're just ignoring the problem.
As for "RIPA" I expect everything is backed up as required it's just the re-integration and reactivation into the accounts system thats the problem. Making copies is easy, forcing them back into the main system will be the hard part.
I would just like to know if access to my account so as to get addresses will be allowed I am exteremely disappointed in Orange not even taking the time out to send one poxy email warning us this could have been done in a mass email shot .
Instead some account exec has decided to drag customer relations back into the 1970's with possibly one of the worst ideas in uk isp history . How soon they forget the blunders of thier corporate colleagues MR RATNER when they choose to ignore customers, granted they were not making enough money from these old accounts but i can guarantee the bad press and negative publicity in the taking of their actions will have even further negative finaancial repercussions
I for one will never recommend anything to do with the Orange corporation and for them to hide behind their term and conditions when to avoid this corporate pr disaster would have taken only a few mass email shots my goodness if the spammers can get it together im sure Orange could have . I would like to know what Orange propose to do and i do not want to hear you should have read the terms and conditions as many of us whilst still paying for their services didnt stop paying when our inboxes were filled with spam requesting us to buy v**g*a nor did we stop paying when we couldnt get on line nor did we stop paying when we were obviously not getting a 2mb or 8mb service nor did we stop paying when emails couldnt be sent because it had an attatchment larger than 1mb no we didnt stop paying we did the civil and reasonable thing waited for freeserve/wanadoo/orange to sort it out its a pity that Orange could not have reciprocated some of the loyalty shown by their customers in the past i think in this day and age its the worst scenario that a corporation can face is when it has to tell its customers
kidscussi, god how I agree with all you said then!
I am at the end of my tether with this, like all those that have lost the account I have lost some important information too plus information that is now likely to be used for access to my banking details etc...they have behaved in an unprofessional way in not contacting us and they know it.
What annoys me also is when I contacted them in a very expensive phone call in which the so called tech person tired to keep me online for as long as she could and could not even speak english properly plus she did not listen to me at all, she said my account was still active and so did a reply for the help desk online, so what the hell are they doing?
I reactivated my account well in the period of their terms and conditions and in my view they have broken their own terms and conditions by cutting me off and removing my intellectul property even though I had reactivated the account, they seem to have just removed the Freeserve branding totally!
We must keep up pressure on this issue or Orange will think they can get away with it, keep on complaining!
I also advise you change you email address to one that you can pick up via Outlook or Outlook Express, sadly that what I normally did before i moved house as I had broadband there but not at the new house so I borrowed a friends wireless connection next door to getmy email online.
My mistake in not stopping that practice, hell we are not perfect and I am paying for that now, I did get broadband fitted, but not by Orange thank goodness, but continued the practice of online email, so the moral is dont trust ISP's!
I have today received e-mails using my orangehome account which Orange have said was deleted, so it looks a though they are reinstating the deleted accounts.
They (Orange)do make you argue with them when you telehone the technical help line then they say it's not down to them telephone another number, (they must be making a fortune out of out telephoning there help line) and it is my time an effort that but do they compensate me no.
I only have e-mails for the last 2 days though. I am about 2 weeks e-mails missing.
During those 2 weeks I was receiving telephone calls saying that e-mails were being bounced back. So I suppose they do not have them. I suppose we have to be reasonably happy.
If you are on Orange broadband, your monthly payment keeps your account active for access for as long as you keep paying them, and keeps your email account active for as long as you keep paying them. If you cancel the account, you are in effect then transferred back to a pay-as-you-go dial-up account. (As long as you drop the @fs off the end of the username you get to keep the same details too).
If you are on Orange pay-monthly dial-up, your monthly payment keeps your account active for access, and keeps your email account active. If you cancel the account, you are in effect then transferred back to a pay-as-you-go dial-up account.
If you are on Orange pay-as-you-go dial-up, your 0844 dial-up call payments keeps your account active for access for up to 210 days after the last time you dialled in, and keeps your email account active for up to 210 days after the last time you dialled in.
If you are on a "webmail account", you are in effect actually on a pay-as-you-go dial-up account, and you need to dial the 0844 pay-as-you-go dial up number and log in with your user name and password once every 210 days. I am sure that a few years ago, the limit was in fact only 90 days. I see some people saying the limit is now 260 days.
Whatever, you need to spend at least 10 pence per year on the 0844 dial-up number in order to keep the account active.
-- Correction --
If you use webmail then be aware that there are two types of account.
One of them is called a "webmail account". If you have one of those (i.e. you have an fsmail.net address) then you simply need to use the webmail service at least once every 90 days to keep the account open.
All other types of email (freeserve.co.uk, fsnet.co.uk, wanadoo.co.uk, orange.co.uk, etc) are linked with either a broadband, anytime, or a pay-as-you-go account, and need you to keep on paying the account or dial in as a pay-as-you-go customer every 210 days.
Last edited by catj on Sun Sep 16, 2007 9:55 pm; edited 1 time in total
This is how it works as I see it.
...
If you are on a "webmail account", you are in effect actually on a pay-as-you-go dial-up account, and you need to dial the 0844 pay-as-you-go dial up number and log in with your user name and password once every 210 days. I am sure that a few years ago, the limit was in fact only 90 days. I see some people saying the limit is now 260 days.
Whatever, you need to spend at least 10 pence per year on the 0844 dial-up number in order to keep the account active.
Almost. Webmail is specifically different from the others. This applies to only fsmail.net addresses, other addresses (freeserve.co.uk, fsnet.co.uk, wanadoo.co.uk, etc.) come under broadband, anytime or pay as you go account types.
Webmail T&C's wrote:
10.2 You further agree that Orange may immediately terminate your use of the Service if you fail to use the Service at least once during any 90-day period.
AFAIK this still applies and hasn't been extended like pay as you go accounts but I could be wrong.
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