Seen no improvement in speed - spoke to CS on Weds, informed it went through a week later and to call technical support.
Eventually told they will do a line test - ring back two days later. I am now told there is a line fault and BT need to investigate.
I was told max speed was 6MBps - I have now looked at a site and it says that at my exchange it is only ADSL for Orange and LLU for the other ISPs with 2mbpz max speed for ADSL?!!?
I got this Bull Sh!t for 9 months
do a speed test on www.speedtester.BT.com
if your ip profile is 2000k
ring 0845 070 2976 and tell the to ring BT wholesale and get them to reset your IP / BRAS profile. I did this and my speed more than trebled over night!
I got this Bull Sh!t for 9 months
do a speed test on www.speedtester.BT.com
if your ip profile is 2000k
ring 0845 070 2976 and tell the to ring BT wholesale and get them to reset your IP / BRAS profile. I did this and my speed more than trebled over night!
Cheers for the advice.
Closed at weekends - trying to tell technical support what you said.
Tech support are useless, this is why it took so long for my problem to get sorted. They just logged a fault every time but nothing was ever fixed. Thats when I complained to ISPA and got the number I gave you. Tech support aren't really 'tech support' they are a bunch of customer service people who quite obviously are just following a script and list of descriptions to go on. They can't identify problems and offer logical solutions, only read back what their script says!
Tech support are useless, this is why it took so long for my problem to get sorted. They just logged a fault every time but nothing was ever fixed. Thats when I complained to ISPA and got the number I gave you. Tech support aren't really 'tech support' they are a bunch of customer service people who quite obviously are just following a script and list of descriptions to go on. They can't identify problems and offer logical solutions, only read back what their script says!
Indeed - well I will try the 0845 number on Monday (i imagine it will be shut).
I call it Computer Says No! Syndrome.
Thanks for the advice - it certainly has armed me with info
No joy as of yet - although I have discovered that there are two lines in the house and the one I use for broadband is showing 2MBPS as max speed the original line shows that max speed i 6MPS
BT Broadband when I asked them what they thought suggested the second line is to blame and I should use the other line!
I requested an upgrade from 2mb to 8mb when it was available over a year ago. After my request I noticed I had been charged £20 on top of my monthly charge with no explanation why. I don't normally phone Orange because it takes forever to speak to someone and when you do get someone they all seem to be on a different planet than the rest of us, but on this occasion I really needed to get some answers to the mystery £20 charge. After many e-mails and phone calls, I was fobbed off with many odd replies but the one that seem to be conclusive (in Orange's eyes!) was I had been charged for the cost of upgrading from 2mb to 8mb even though I told them a thousand times I havent had the upgrade and 'how can I be charged for something I don't have'. I still dont have the upgrade and havent been refunded the charge. Thanks Orange!
ring 0845 070 2976 and tell the to ring BT wholesale and get them to reset your IP / BRAS profile. I did this and my speed more than trebled over night!
8MB When Will I See it!, it would be helpful to see your line stats from your modem/router along with the BT speedtest results. That'll give a clearer picture of what your connection is currently doing and what it's capable of.
ring 0845 070 2976 and tell the to ring BT wholesale and get them to reset your IP / BRAS profile. I did this and my speed more than trebled over night!
What is this number?
Not sure of which department it is but after i complained to ISPA someone rang me from this number and told me if i had any queries in the mean time to ring them on this number. I think it must be a special complaints department or something.
...but aren't they going to be a little annoyed with customers phoning them direct? I tied to get a number for the customer care team yesterday from a CCA but they hadn't one to give me. Surely calling direct isn't going to help your/mine/our cause?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
