I too also lost my email address. But I have accpeted it was I to blame, no one else, I didn't follow the terms and conditions, as I hadn't made myself aware of them.
It appears that you need to accept this aswell DebbieC, if you had read the terms and conditions you too would have been made aware that we could lose the email address at any point, as it was an old dial up accountIt's our own fault for not adheering to them.
I did however call the dial up support, and got chatting to a lovely helpful lady, who am sure is in a difficult position, having all you lot shouting at her for deleting your email addresses1 Poor sod, However I did find her nice and polite, and although they are unable to get the emails back, she did explain all the reasons why it had been deleted.
And we have nothing else to do, but to move on. I have gone to googlemail, who simply deal with emails, no dial up accounts, so i'll have none of that confusion in the future.
And one good thing is, I'm spam free!
Joined: 29 Aug 2007Posts: 9Location: Brasilia - Halfway between the Amazon and the South Atlantic!
....its an email account not a free car.
Ahh, cars.....A new carpark starts up and you give it a try, they welcome you. There's a box at the entrance where you have to pay 10p you don't mind. One day the box dissapears and it's not replaced. You can still park there, they smile at you, they know you.
The car park is bought and sold, you don't really notice, you can still park there, they don't stop you parking, they don't display any signs in the carpark saying you can't. Then they place an article in the company magazine on page 354, but you don't read that magazine and why would you?
The next day you return to the carpark to to find your car gone, what's happened? the staff don't know, ring the police they say. OK, but they are based in India. After a few days of not being able to explain the concept of a carpark to someone with a script to sell you a rail season ticket, one of the original, smiling car park attendants says ohh, we had your car removed and crushed, you were not one of our customers!! That's OK then it was my own fault, I'd rather walk anyway I'm not cross at all
Last edited by simong on Fri Aug 31, 2007 1:42 pm; edited 1 time in total
Its not actually 4000 people monitoring, its the number of views, Ie, you probably look at this page 50 times a day, Over the last week you may well have contributed 500 views, I may have contributed 20 views, and so on and so on.
Maybe more like 10 people monitoring the topic, not really a big enough impact to have on Mr & Mrs Orange.
How many times do we have to say to Orange that the issue is not that we were wishing to continue using the dial up accounts for free, but that THEY DID NOT GIVE US ADEQUATE NOTICE BEFORE THEY DELETED THEM otherwise we would have transferred our accounts immediately. People are not interested in using Orange: they just want a functional email account!!
How much adequate notice would YOU like, was 260 days not enough, as this was when you were notified, should you have taken the time to read the T&C's.
Joined: 26 Aug 2007Posts: 35Location: Wiltshire UK
I was never notified: not when my account was about to be suspended, nor when it was about to be deleted. Where does it say that in your
Terms and Conditions?
As for Mr Pocket, go and pocket your smugness! Maybe you didn't lose what many other people did. Do you work for Orange too?!
I stand corrected, and bow down to thee, oh mighty one. Thou has the power to resurrect thy PAYG acc. (Nah only joking)
Why its there, in black and white, section 6.2, however I stand corrected it states 90 days, so according to that you've had access to your emails for far longer than entitiled to!
So, again, when reactivating your email address, in the restore account option, you ticked the box, that stated you agree with the T&C's.
Youve had your notice there!
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
welshjessy wrote:
I stand corrected, and bow down to thee, oh mighty one. Thou has the power to resurrect thy PAYG acc. (Nah only joking)
Why its there, in black and white, section 6.2, however I stand corrected it states 90 days, so according to that you've had access to your emails for far longer than entitiled to!
So, again, when reactivating your email address, in the restore account option, you ticked the box, that stated you agree with the T&C's.
Youve had your notice there!
Shouldn't you be answering the phone and solving customers problems? not quoting T & C's on forums.
_________________ ex Freeserve/Wanadoo/Orange Blog
hello to you too lovely Debbie, and thankyou for welcoming me to your lovely forum. it would appear that anyone with a different opinion to you had better watch out! i bet it was more a case with your canadian freinds that they didnt dare stand up and say no to you
Joined: 26 Aug 2007Posts: 35Location: Wiltshire UK
I thought this site was for people with complaints about Orange, but maybe it's for people wanting to complain about people who are complaining...!
Anyhow, this war of word is fruitless. To repeat for the last time: I never knew my account was going into Suspension, that it had been suspended, nor that it was about to be deleted and nor did the 100's of other people who have documented their distress on this site. We cannot all be wrong: it is the company who has made an error, disregarding its responsibilities and making no attempt to rectify them.
Instead of criticising your customers, old and new on here, why not try to help them by doing something? I have work to do.
Finito, for now.
After nearly ten years of using this email account, without any proir notice my entire inbox, sent items and contacts along with folders all wiped out. This being my first email address it was my primary address, where everything was stored / or forwarded too.
THIS is not the kind of behaviour you would expect from someone who has responsibility such as data storage, I have been put back months, it has become almost impossible to work properly since Orange deleted my entire email et le. I have info on there that can not be got by any pother means..
It doesn't matter how many employees of Orange come on here to shift blame!!! OK - I was not made aware of this before they did it.. After 10yrs of constent use you don't expect this could go on, their is no excuse for it..
This is something that is completely out of order and careless, that should not be allowed..
I have also complaned to the Ofcom, Olaf and ISPA...... Their is serious breech of data protection here.
The problem is, in the past when the account was suspended you couldn't access email so we used to go and reactivate it on the website.
Orange obviously want rid of these accounts and changed something so you could still access emails therefore not knowing the account was suspended. Then when the account was deleted we had no chance.
To me this is obviously a tactic by Orange to rid themselves of these accounts - and that's what stinks.
(I used my pay-as-you-go account as back-up to my broadband and have dialed in occassionly so you can't say I was using it for free.)
Sorry but I have very little sympathy for the deleted ones . If you dont pay for your electricity you get cut off .
I don't see the electricity analogy as relevant. When I pay for electricity I expect to pay a price per-unit and a standing charge. With Orange I expect to dialup or use the web-link they provide to re-activate my account every 219 days, as it says on their web-site (http://www.orange.co.uk/time/ret_rest_account.htm):
'If you're a Dial-up Pay As You Go customer and haven't used your account to dial up in the last 219 days, your account will be suspended and you will no longer be able to connect. If this has happened, it's possible to reactivate your Dial-up Pay As You Go account up to 259 days from when you last dialled in.
Our email accounts weren't suspended, they were deleted, one minute they were there the next they weren't.
Why put misleading infrormation on their web-site. Welshjessy quoted 6.2 of the terms and conditions, which differs from this. Isn't it reasonable to believe what a company states on its web-site? I would assume this isn't in conflict with what is stated in the terms and conditions.
If Orange had stated clearly that I couldn't use my legacy freeservce account anymore, I'd have moved to one of the many other companies that offer free email services - gmail, hotmail, yahoo etc.
It looks like simong has got a sympathetic response from Olaf.Swantee@orange.co.uk, so I will try this too.
Sorry to disappoint, but I don't actually live in India, so therefore am unable to work for Orange.
And at my age of life, I could do without all that.
However, it seems everyone likes to be on the same side of the garden fence, and as soon as someone trys to say the opposite, they are shot down.
Because some people can actually understand what has happened, due to their intelligence, a discussion can not be had and it has to turn into a war.
Well lets agree to disagree debbie, and I wish you luck with the court proceedings, should you choose that route.
Sorry to disappoint, but I don't actually live in India, so therefore am unable to work for Orange.
And at my age of life, I could do without all that.
However, it seems everyone likes to be on the same side of the garden fence, and as soon as someone trys to say the opposite, they are shot down.
Because some people can actually understand what has happened, due to their intelligence, a discussion can not be had and it has to turn into a war.
Well lets agree to disagree debbie, and I wish you luck with the court proceedings, should you choose that route.
But I agree, finnito, (like your email address)
No discussion, This is a complete disregard for people rights, no company in Orange position should do this to their customers ----
No Intelligent person should sit back allow to be treated in such a manner..
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