Joined: 26 Aug 2007Posts: 35Location: Wiltshire UK
copy of latest email to Executive office:
Dear Sir
I'm not sure if you have received any of my emails. However just in case, I wanted to inform you that on the orangeproblems.co.uk site where the recent Orange deleted-email situation is being documented, there are now over 3000 people monitoring the situation. (See forum: orange email problems/views)
As so many people have been badly affected by what has happened, we are wondering if you might be able to help by even temporarily restoring the accounts so people can get back their personal information/contact lists etc. Most people are more concerned about getting their emails back, than continuing to use their accounts as there are so many free accounts available on the net and that wasn't why people were not dialling up. The issue was that we were not given sufficient warning that our accounts were suspended and then deleted.
Ah that explains it a bit better, I'd overlooked the change to the suspension process that doesn't prevent access to the account, it is however supposed to email you.
Sorry but I have very little sympathy for the deleted ones . If you dont pay for your electricity you get cut off . End of story . You stopped using the service that supported the address . You not Orange are responsible for the reams of mail in there . You should of moved it . In some cases those addresses have worked for years after you stopped being a customer . You should be grateful they didnt cut you off after 90 days . As for this being picked up by the press ... El Reg has picked it up as its a hot topic not out of some crusading interest .
Time to stop complaining and pick the dummys up . You really have nobody to blame but yourselves here .
These people have been freeloaders for the past, lord only knows how many years.
I have absolutely no sympathy for the people who have lost there contacts and important emails. If these were so important to people, why have they made no back up copies? Why ask Orange for a copy of their own data, It can't have been so important as these people would have made hard copies of them, if it were the case.
And the people thats saying all this; Freeserve said we could keep our emails, wanadoo never had a problem with us keeping our emails. Well its to my understanding that neither of these companies exist anymore, and each time the email account has been reactivated, youve been complying to the T&C's of Orange. That state sec 6.2 6.2 We reserve the right to suspend or terminate your use of the Services without notice if you do not connect to the Internet using the Member Services at least once in each period of 90 days.
Also if you've been running a business, and have lost your old freeserve email PAYG account, can I point you to section 4.2 4.2 If you use the Services for business purposes you agree that you do so without any conditions, guarantees, warranties, whether express or implied including but not limited to any warranties or conditions as to satisfactory quality or fitness for a particular purpose, which are expressly excluded to the maximum extent permitted by law. You will not hold us responsible for any loss of profit, business, opportunity, goodwill, reputation, revenue or savings you expect to make, wasted expenditure or data being lost or corrupted. Nor will you hold us liable for damages which may or may not have been foreseeable at the time you entered the contract.
Now those who still insist on seeking legal advice, good luck to you, but I'm sure that any decent solicitor won't even consider taking this on. But good luck.
The only person here to blame is YOU, the person who has lost your emails, and you and you only are the to be held responsile for that. You accepted the T&C's and thats that I'm afraid.
But everyone here is talking about something that could have easily been avoided.
Once again, if the information was so important, WHY oh WHY? Keep on the webmail facility, why not download it into outlook, office, thunderbird, eudora or any other?
Joined: 29 Aug 2007Posts: 9Location: Brasilia - Halfway between the Amazon and the South Atlantic!
welshjessy wrote:
I'm with you on this Solutech.
These people have been freeloaders for the past, lord only knows how many years.
......Freeserve said we could keep our emails, wanadoo never had a problem with us keeping our emails. Well its to my understanding that neither of these companies exist anymore,.
.
Many of us are actually Orange customers, I personally pay them for 2 broadband lines, some £35 per month. When I upgraded to ADSL they couldn't migrate my old freeserve address and gave me an awful orangehome one instead. It was the ability to keep my address running that kept me loyal to Orange even though other providers may have been better/cheaper.
My understanding is that the GPO no longer exist but I dont expect Royal Mail PLC to suddenly, without warning, burn any letters on route and refuse to accept new ones simply because they carry a postcode!!
I dont expect Royal Mail PLC to suddenly, without warning, burn any letters on route and refuse to accept new ones simply because they carry a postcode!!
With lettered post there is an obligation on Royal mail not to withhold any addressed mail. There have been individuals prosecuted for destroying lettered post not belonging to them.
Does anybody know if there is similar legislation in respect of ISPs ?
If not, why not ?
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
It doesn't matter if the dial up was used or not if the person has Orange broadband accounts the email account should not have been deleted wether there was data in it or not.
As for your comments on gas thats totally irrelevant.
Quote:
The list is endless, however, you still don't get anything for nothing, and there's a price involved in everything.
As simong said simong IS an Orange customer they should not have deleted the email account.
The freeloaders comment was uncalled for its an email account not a free car.
It wouldn't suprise me if you work for Orange because its typical of their attitude no wonder they are at the bottom of the ISP ratings for customer care.
_________________ ex Freeserve/Wanadoo/Orange Blog
Joined: 26 Aug 2007Posts: 35Location: Wiltshire UK
If over 4000 people are monitoring this issue, do you not think it may be that Orange have made an error in not making their intention to delete our accounts clear, rather than suggesting that 1000's of people have made a mistake?? Rude, selfish, dismissive, do you work for Orange?
He is a customer to Orange broadband not a dial up account . Two totally separate accounts . He was told it couldnt be migrated so why did he continue to use it . A lot of complaining about something absolutely their own faults . If your that bothered about an email address then dont rely on isp provided ones after you stop using their service. As already pointed out by not using the dialup you forfeit the usage of the address under the t&c's. All they have done is purge inactive accounts .
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
My email address was with me from Freeserve dial and Freeserve/Wanadoo/Orange Broadband i actually asked for them to change it due to the account being inundated with spam they said they couldn't because the address was tied to my account.
_________________ ex Freeserve/Wanadoo/Orange Blog
Joined: 26 Aug 2007Posts: 35Location: Wiltshire UK
Solutech wrote:
He is a customer to Orange broadband not a dial up account . Two totally separate accounts . He was told it couldnt be migrated so why did he continue to use it . A lot of complaining about something absolutely their own faults . If your that bothered about an email address then dont rely on isp provided ones after you stop using their service. As already pointed out by not using the dialup you forfeit the usage of the address under the t&c's. All they have done is purge inactive accounts .
How many times do we have to say to Orange that the issue is not that we were wishing to continue using the dial up accounts for free, but that THEY DID NOT GIVE US ADEQUATE NOTICE BEFORE THEY DELETED THEM otherwise we would have transferred our accounts immediately. People are not interested in using Orange: they just want a functional email account!!
I recently dealt with a Candian internet/website company for my business called Register.com and they were efficient, polite efficient and bent over backwards to help me as a customer. What a cotrast from Orange where all you get is bog standard anonymous emails brushing you off and trading on their name. I was an Orange mobile customer for 5 years paying them thousands of pounds but that makes no difference. They are corrupt.
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With lettered post there is an obligation on Royal mail not to withhold any addressed mail. There have been individuals prosecuted for destroying lettered post not belonging to them.
