You mean to say that they have actually fixed something? We i have signed a contract with Sky and i should be online in a few days. glad to here that you are back on. The speed was reduced to get the connection back online. They should increase the speed now that you have been connected.
I have the same problem, PPP server down... No I know this means there is no connection to the Point to Point Protocol server so before calling "Tech support" at Orange I did a couple of resets on the livebox just to make sure it wasn't my end.
Once I called support to aid me, the lady on the other end was having none of this and told me to do it all again! I assured her I was a competent IT tech and told her the issue was not with my kit but she would not listen. This alone makes me want to change provider, if they can't school their help line into believing that there are people out there who know something about IT!
I am going to try my old DSL router with PPPoE to see if I can connect while they are doing their "Line check", meanwhile I will be on the lookout for other ISP's...
if you find a way to get out of the contract mate let me know, i've been connected now steadily for a few months but at 1MBS!!! when i am paying for 8mbs. I have complained to the ISPA a couple of times and will try to get a refund soon.
I'm sure a loss of service for a longer period of time is a breach of contract from Orange's side.
If this fault has been booked out with their Techs and they have not solved the issue within a set period of time I believe you have grounds to terminate the contract.
I will have a look at the terms and conditions when I get home from work tonight.
The whole thing is though, I don't really want to leave Orange. I have had no issues with them till yesterday with the PPP sever being down. This affects my VoIP telephone with them aswell. So in fact I have lost 2 services which they provide!
I see this is quite common! My problem started on the 6th of August and I have called everyday, being told each time, it will be "fixed" in 24 hours. still waiting. Also everytime, it starts, reset your livebox, even though I already have and this is the reason I am calling because it didn't work! My issue was escalated last thursday, and everyday this week I have been told it will be fixed today. Any hope? I have my fingers crossed..
Joined: 22 Aug 2007Posts: 1Location: Waterlooville
I've had the same PPP server down problem for about 12 days. I then found the same solution on a number of forums. I disconnected the livebox, then connected my old modem - I was using a bingatone one, but i've heard a speedtouch USB one works also. It started working after about 2 minutes. I then decided to try the livebox again, and guess what - that started working again too.
My guess is that there is a firmware problem in the livebox that doesn't send a correct reset message to the exchange and thus will not function.
This solution has not worked for everybody, but if you have (or can borrow) a alternative modem then it's worth a try.
I've had the same PPP server down problem for about 12 days. I then found the same solution on a number of forums. I disconnected the livebox, then connected my old modem - I was using a bingatone one, but i've heard a speedtouch USB one works also. It started working after about 2 minutes. I then decided to try the livebox again, and guess what - that started working again too.
My guess is that there is a firmware problem in the livebox that doesn't send a correct reset message to the exchange and thus will not function.
This solution has not worked for everybody, but if you have (or can borrow) a alternative modem then it's worth a try.
This also worked for me with an old Dynamode adsl router. Why can't Orange offer this advice?
Thanks for this guys - had been wrestling with the 'PPP server down' problem for a couple of weeks now' - so tired of being patronised through the reset procedure at 50p a minute! - my elderly Belkin router just fixed it for me. Now to try and get a decent VoIP service ...
Well I have the same problem with my broadband since 5th Aug.(Leeds city centre exchange) Of course Orange is unable to fix it(after two escalations and several line tests and promises that it will work definitely in 3-5 days). I decided to leave them and requested MAC.
Though after reading previous posts I thought that I could try this method with different modem.
Problem is that I can't borrow it from anyone so I'm thinking about buying one. Could you guys advise me what kind of modem should I buy and is it very tricky to configure it?
This PPP server down problem has really wound me up. their technical help are useless and that's the ones that understand english.
I have now had this problem for 15 days. initially i was told it would be fixed in 5 days. then i was told they would know what the problem was in 5 working days. I have been calling them lots to check on progress and then get told it will be another 5 days. So yesterday (day 14) i call and they tell me to call beack in 5 days, i am so angry i rant that when i do call back in five days i know exactly what will happen....someone will tell me to call in another 5 days..ahhhhhhh!!
So anyway back to the point....after reading in quite a few forums on the net (using good old dial up), that using a different modem solution seems to work. So i decide i will try this and if it doesnt work then i need to leave Orange as soon as possible as this problem looks like goin on forever.
luckily i am able to borrow one. and i connected using this the default of PPPoa did not work but i changed it to PPPoe and LLC.
IT WORKED!!!.
i then disconnected it all set the live box back up....which needed a factory reset (you all must know how to do that of by heart), then it connected this is using PPPoa the live box default.
So i can confirm this solution works, i used a belkin wireless modem router.
Orange need to get their ass into gear and start telling people that this is a solution. my guess is that because people pay rent for their live box, if Orange tell you you need a differnt modem they would need to supply it.....very costly.
overall this whole situation has made me lose all faith in Orange...and i considering changing ISP regardless. Good luck to everyone with this problem....dont waste your time and money calling their help lines......oh but if you do then use these alternative (cheaper Numbers)
0800 0790272 Customer services
01642 732785 Broadband technical support/customer services
Problem is that I can't borrow it from anyone so I'm thinking about buying one. Could you guys advise me what kind of modem should I buy and is it very tricky to configure it?
Uli
We used DLink DSL-G604T and it worked perfectly. However, from the symptoms it seems that actually ANY modem should work as long as it it able to connect with PPPoA and PPPoE protocols.
It seems the guys in Orange messed quite a lot with Livebox firmware (we've digged a bit into JavaScript code on the HTML pages of the configuration site). If they approached the firmware in the same way they did approach the configuration site... well, no wonder why it's broken.
I'm wondering whether Andrew is still on that issue. I'm seriously considering getting involved in that - try to gather info on how many people are facing that and forcing Orange to fix Livebox firmware - as it's obviously achievable if other modems can work without any problem...
The second modem solution doesn't always work, it's been mentioned many times before with it working for some and not others. Plus using a second modem to get the connection working really isn't a solution, it's just a way of bypassing whatever underlying problem that is there.
The second modem solution doesn't always work, it's been mentioned many times before with it working for some and not others. Plus using a second modem to get the connection working really isn't a solution, it's just a way of bypassing whatever underlying problem that is there.
It seems it works for most users and doesn't work for some - not the other way round, so IMHO it's worth checking. There also might be a "human error" involved - we also didn't have that solution working from the first "kick" - but as tech-guys we knew exactly what change to get it working... But of course perhaps there are situations where it doesn't help - no idea. I'd really love to go and check with people who didn't get it resolved with that (as a software engineer I take it as a kind of puzzles )
Anyway, it's always worth checking instead of just waiting another "5 working days" - as Orange suggests. We got our connection down on Sunday, by Wednesday we managed to borrow a router from a friend and it started working then. And from people report here - they were waiting even 20-30 days before anything was done by Orange - well, that's a difference, isn't it?
Of course it isn't a solution. Of course it's a nasty hack - but usually it works and you have your connection back. I think it's worth at least checking - because it is you not Orange suffering if you take the position "it's not a solution".
Making Orange fix that (rather than constantly go with this hack) is a different issue. I believe there are much more people suffering from "PPP server down" than we can tell from all forums - as to write on such forums you... well... need internet. Not all people have internet at work and/or a library they can access / friend / whatever. And if they do, they'll usually use it rather to check their emails than to search for a solution, as they don't believe they'll be able to fix anyway.
From all the symptoms, working solutions and some technical background knowledge I have, I think there are 2 issues coming together that make this terrible mess - first is their exchange server (it is said they have problems with Alcatel fixing anything) and the second is the Livebox firmware (with which they messed a lot). Fixing even one of them should help - but it seems nobody bothers. What's more, if we're right, then the bloody bu***ds from Orange could've fixed that on Livebox firmware a couple of months before we even joined them! The first mentioned PPP server down issues were reported last year...
Anyway, good luck all people. I'll be looking for a different provider as soon as I can - and it's not because the quality of the line is so rubbish. Actually it works very nice most of the time. It's the way they cannot solve any problems and go with the "do-you-use-wired-or-wireless-connection" s**t in their call centres that make me sure, that if I ever happen to have a problem which I cannot solve with google, they'll keep me waiting for a month. And that is something as a person so much into computers, I will never-ever accept.
PPP server down has always been an issue on LLU connections, it happens on IPStream too but to a much much lesser degree. As the livebox firmware is the same for both it's likely more down to the servers/configuration.
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