I know there have been other posts related to this subject, but are there any official guidelines to the 'Fair Usage' policy? I did receive a letter from Orange last year telling me I had exceeded their fair usage policy although when you read their terms and agreements the policy is very vague. Although I havent received a warning since I am concerned that at any time without knowing how much usage I am using, this could happen again. Surely Orange need to be more specific on this subject or how can they really justify implementing these rules on people. Can they disconnect your service without even telling you exactly why? In these modern times of MP3 downloads, higher quality video streaming etc, broadband services are going to be more heavily used. How can unlimited not be unlimited? If anyone has any official rules on fair usage, I would be most greatful.
I know there have been other posts related to this subject, but are there any official guidelines to the 'Fair Usage' policy? I did receive a letter from Orange last year telling me I had exceeded their fair usage policy although when you read their terms and agreements the policy is very vague. Although I havent received a warning since I am concerned that at any time without knowing how much usage I am using, this could happen again. Surely Orange need to be more specific on this subject or how can they really justify implementing these rules on people. Can they disconnect your service without even telling you exactly why? In these modern times of MP3 downloads, higher quality video streaming etc, broadband services are going to be more heavily used. How can unlimited not be unlimited? If anyone has any official rules on fair usage, I would be most greatful.
Thanks
MC
I think after two letters they cancel it.
Fair use is what the company decides is fair.
Orange is 40GB, although some customer service representatives ive spoken to say 50.
Others will be more or less the same usually.
Unless you take them to court and get this problem out there nothing will probably be done, your best bet is to go with someone who has a cap at say 40 or 50, then charges you per GB you go over that limit. (those are usually cheaper too)
Also, get one which has a download/upload monitor in the member area of the site and probably best to download one to have physially on your PC
Thanks for the feedback, although after looking properly at the rest of this messageboard I have noticed this topic has already been covered quite extensively, so sorry about that. It still annoys me though that Orange don't spell out their policies in black and white and people only find out about the capping for the first time with a threatening letter. I have a friend who is a gamer and loves to download the latest demos and play online which you can understand drains his monthly usage quite dramatically (the new demo for Bioshock has just been released at nearly 2GB to download for example!).
Their fair usage policy is a mess, I have been staying with my friend for a bit, and the other day he received a letter stating that they sent one out the previous month regarding exceeding the bandwidth 2 months running, this was however the first letter we received regarding this matter even though it said it was the 2nd.
Also the downloads were off peak times , when we call we mentioned that he said we wouldn't be cut off but to please contact the next day before 10:30am, so today we did and the log from the chat last night didn't exist so we didn't have any proof of what was said, and the representative just saying sorry and he couldn't do anything and my friend was demanding to speak to someone higher when Orange hung the phone up on him.
He phoned back right away and had to explain everything all over again, and found someone useful like last night and said i will put you to another dept so we can sort everything out, we then go put to someone else and she said it was too late and that she couldn't do anything about it.
So there goes proof that Orange are only in it for the money and their services are rubbish and they seem to lie their way out of everything and don't have records of any proof to back you up on.
Strange though where the lady said we can always re-register for the service again which i find stuipid, they preach you over Terms & Conditions when you need help or advice but when they say something wrong you are stuck.
Me and my friend are on the Canary 30, i gave my connection to my sister, and he uses his for his own stuff, and now he stuck on what to do as the £30 for his Orange really was included with his broadband connection so it was good value money and paying £5 for unlimited broadband, where at the time we signed up it never mentioned anything about fair usage or any GB quote.
Has anyone else had any problems like this or have any advice.
Well we have grown to the opinion that it's our word against their's regarding this mystery first letter and reading other people's complaints with the same problem it's best to leave Orange and go elsewhere, it's just a shame they had to lie to win this case and never record the phone logs which they always do, and another Orange worker to say that there was no previous log showing a phone call we made and him saying they would not cancel the account.
If someone receives a 'second' letter informing them of account suspension in x amount of days, that's final, nothing at all will change that, pleading begging, shouting.... No one at all can override the imminent suspension of the account, it's totally system driven, so nothing at all can stop the suspension.
What...........nothing ?
Computer-controlled !.......out of control !!......Dr Who ?
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