Joined: 03 Aug 2007Posts: 9Location: North London, Essex
I won't bore everybody witless with my tales of woe regarding Orange Broadband (but I warn you now... I just might in the future!) - for now, I merely want to outline one particular game they've been playing with me, and then ask others a simple question about it.
Four months ago, in response to an emailed offer from Orange, I upgraded from Option 1 to Broadband Unlimited (up to 8Mb, Livebox, all the bells and whistles - you know the scene). Since then (surprise), all I've had is grief.
But here's the bit that puzzles me... in that four months, Orange have changed the basis of the service they are supposed to be providing me on Three occasions, and every time, the contract changes too. Each time they've done this, they have sent me two "automatic" emails; the first telling me that they've put in progress the "upgrade I've requested", and the second (usually the same day) telling me that my "requested upgrade" has been completed.
The point is... in those four months, all I've ever done is complain (ad nauseam) about the original BB Unlimited service, and its' associated contract.
My last "upgrade request", according to Escalations in Middlesbrough, happened in response to a telephone call I apparently made to them (they even gave me the date and remarkably specific time of this telephone call), even though I can prove that no such call ever took place.
I did write to Orange about this (and my other issues with them), but of course, apart from saying that they'd dealt comprehensively with the issues in previous letters, they completely ignored my queries as usual.
It may look statistically brilliant for Orange, in that they seem to be dealing so quickly and effectively with their customers upgrade requests, but if the customer has not actually asked for a change (merely to be provided with the service referred to in the original contract), how on earth can this be legal?
It absolutely baffles me how Orange are allowed to stay in business.
they break the law with their lies (breaking contracts) and rob people without providing a service.
Indeed they have broken their contract as soon as they haven't provided you with a service for a while and you have the right to leave.
Contracts work both ways with any company. Say if the water or electricity company suddenly stopped providing you water or electric for a while then would you still pay?
Or you get into a taxi and the driver doesn't set off but tries to charge you £20, you simply do not pay.
Get your MAC code and get out of the robbing lies of Orange.
People who move to real ISP s, including myself, immediately report back fast and stable connections.
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