I haven't received a replacement Livebox as yet, but I am now up and running on the original Livebox!
It appears that from several other conversations -and via my own experience- that after the LLU went through the Livebox appeared to be blocked somehow and all that was needed was another router (or whatever) to break the log-jam.
I haven't changed any settings in the Livebox subsequent to successfully connecting with the (borrowed) Belkin router and my own Speedtouch 510 v4, i.e. the userid and password combinations just worked!
Orange tell me that as my contract is for mobile phone, and that broadband is free, I'm tied in for another 6 months - even if the braodband doesn't work - aarghh! I wouldn't have signed up if they hadn't offered broadband
To me it sounds like you have to keep your mobile phone contract, but don't want the odd on of the free broadband, so you should be able to request your MAC code.
Yes another five days no internet .Five days ring back after escalation .I am going to the corner shop as they will be of just as much help but at least i can get a pint of milk there.
I suspect the reason for my disconnection is that Orange have taken on more customers so anyone with mobile contract is the first to lose out until some more equipment is installed.If i tell them this they sound uncomfortable and quickly change the subject .What is an escallation team apart from an excuse to get you off their back for a few more days?
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
This may solve the problem for some:
PPP SERVER DOWN
This is is generally a network/exchange fault.
First re-enter your username and password.
Others have solved this by installing another router or their Speedtouch 330 modem instead of Livebox - getting a connection - disconnecting - then going back to Livebox. There are several reports of this working. It appears that the network and Livebox jam up.
Others have also solved the problem by changing the normal settings:
Using a different router only ever worked last year sometimes ,att and noise margin are what i would expect i still think if your on mobile contract your expendable so you get cut off first after all they still say its free even though you have to take out a mobile contract over £30 and pay anther £5 for "unlimited" and free means to them you have no choice in what happens and no rights like they are doing you a favour.
Orange are now giving this out as a solution for 90% of cases, they have started sending out usb modem in an effort to sort the problem.
Which is one of the things we're specifically told not to do.
I had the PPP server problem for about 14 days. Several calls to tech support who did several lines test. Couldnt find anything.Then phoned them back becasue theyt forgot to call and had a huge go. Magically the line was fixed. However they have downgraded me back to 2 meg and wont put it back despite my efforts due to technical reasons. Hmmm They said tey wont give me 6 meg unless I downgrade to the starter package and regrade to unlimited again puttin me in a new contract. Very naughty. I will start my own thread on the matter soon to give more details. Do you think i have a case for complaint.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
snow 2004 wrote:
However they have downgraded me back to 2 meg and wont put it back despite my efforts due to technical reasons. Hmmm They said they wont give me 6 meg unless I downgrade to the starter package and regrade to unlimited again puttin me in a new contract. Very naughty. I will start my own thread on the matter soon to give more details. Do you think i have a case for complaint.
That does not make sense. Either you can get faster than 2 or you can not. If you can then you are entitled to it without a new contract. How can they justify telling you that.
What happens is line test raised, engineers standard course of action for most LLU faults is a downgrade to 2 meg. If that fixes the problem then its tough you are stuck on that an no amount of complaining will get it increased again.
If this doesnt fix it then likellhood is you will be downgraded in increments of 512k until it is fixed or until it cant go any lower.
Sometimes raising a line test again will cause the engineers to up the speed again but on the other hand I have seen cases where customers complaining of slow speeds end up getting downgraded
So to recap unfortunately you are screwed best thing you can do is be grateful if you can connect at all, and the message from the engineers is that they will up the speeds when they can. Better still get cable!
best regards
anon
Orange Broadband Faults Department
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
ojanon wrote:
Basically a load of bull***t.
What happens is line test raised, engineers standard course of action for most LLU faults is a downgrade to 2 meg. If that fixes the problem then its tough you are stuck on that an no amount of complaining will get it increased again.
If this doesnt fix it then likellhood is you will be downgraded in increments of 512k until it is fixed or until it cant go any lower.
Sometimes raising a line test again will cause the engineers to up the speed again but on the other hand I have seen cases where customers complaining of slow speeds end up getting downgraded
So to recap unfortunately you are screwed best thing you can do is be grateful if you can connect at all, and the message from the engineers is that they will up the speeds when they can. Better still get cable!
best regards
anon
Orange Broadband Faults Department
Are you saying its a disgrace or are u saying its tuff for people signed up for a 18-24 month contract? because with my experience with Freeserve/Wanadoo/Orange the service is a total disgrace which is reflected on most broadband forums.
_________________ ex Freeserve/Wanadoo/Orange Blog
What happens is line test raised, engineers standard course of action for most LLU faults is a downgrade to 2 meg. If that fixes the problem then its tough you are stuck on that an no amount of complaining will get it increased again.
If this doesnt fix it then likellhood is you will be downgraded in increments of 512k until it is fixed or until it cant go any lower.
OK oj, so what's happened to my connection. It's been relatively steady at 5.7 - 5.8 since early May but this week it has been down to 2 then this morning is back up to 5.2.
During the last week, latency has shot up to over 300ms and SNR which is normally a steady 6db has gone down to 3db and up to 12db and is currently 7.4db.
All this on a service that's been LLU since 15 December 2005 so should be more or less stable.
No, there are 3 explanations, (a) your technical people mess with things that aren't broken, (b) they don't realise the consequences of any changes they make and (c) they don't keep your Help Desks informed of what they're doing so that sensible answers can be given to your customers.
Finally got somewhere. Orange mobile eventually accepted that I wasn't getting what I'd signed up for - mobile AND broadband. I had to speak to a supervisor though. They agreed to terminate the 18 month contract 6 months early as long as I could persuade their broadband dept to terminate the broadband contract - I think they were pleased to get rid of my daily calls. I need to send back the phone - but that's fair enough.
Meantime, I've gone back to 2MB broadband, which seems v slow, but at least it's reliable - £10 month with Virgin, and for £20 month I can get a pretty good mobile contract.
As far as the prob goes, a a couple of enigineers admitted that there were more people on my exchange with a problem, so I reckon there was a fault at the exchange server.
I hope Virgin provides cable internet as hassle free as telewest used to.
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