Hi, ive had Orange broadband for about 3 weeks and out of them 3 weeks the internet connected fastest at 3mb for about half a day.. since that it has been nothing bu slooooow.. i got told i could get 4mb maximum but now my downloads are going at 0.1 mb... ive done a speed test and copied the livebox information.. can sum1 help me get my download speeds back up to that dizzy heights of 3mb or there abouts?
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 2336 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 100 kbps
ADSL Top Refresh ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Interleave
Noise margin (dB) : 15.0
Attenuation (dB) : 50.0
Attainable download rate (kbps) : 2624
ADSL status : Connected [0]
I'm afraid the only way to get your download speed fast again is to move from Orange.
See they're simply useless and don't provide a proper broadband service, just an excuse for one.
So many people, including myself, have moved to a real ISP and got immediate speed increases.
cosmicdance is right. Orange must be the worst ISP that has ever existed. I have been checking my speeds and they are all over the place. I had mine dropping to dial up speeds and then sometimes going over 3mps. I must admit recently it does seem to have settled down a bit although around 4pm it is always very slow. I should monitor your speed using www.speedtest.net and then send the results to Orange and ask for a refund.
This is almost exactly the same as the stats i have, the ones from the speedtest.BT.com anyway. I do not have a livebox but my IP profile is also set at 135kbps. Can someone tell me what this is and who sets it as when i was first on the service it was greatly increased. Also when i check on the BT site to see what the max. speed i can obtain is, it comes back with, 0.5M or better whereas before Orange it was 2 or better. In fact the bloke from Orange said i could reasonably expect 3.0 - 3.5M so what has changed? Is it Orange at fault or BT?
can sum1 help me get my download speeds back up to that dizzy heights of 3mb or there abouts?
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 2336 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 100 kbps
Those stats and the speedtest are really not good!
Firstly let me say that if it's on a 135kbps profile then it's the BT system and not Orange causing this, secondly it usually does this for a reason.
A few things stand out, you're on a long line as the attenuation is high. The target margin has been moved upto it's maximum of 15, normally it's on 6 but can be moved up to try and make the connection stable.
The low profile is usually caused by lots of disconnections and/or low sync events. Providing your downstream rate stays stable for 3 days with not many/if any disconnects then it should move the profile back up again.
The noise margin, higher reduces the sync rate that can be established, would be re-examined by the system in 14 days, again providing it's stable.
Apart from checking your wiring I'd recommend doing nothing but keeping an eye on the downstream or sync rate. See if it changes and the established connection time to see if you're getting any disconnects.
Well, the BT man is coming soon to check my wiring as that may be the problem for me but what about after, if he does find a problem, will he instruct that the value should be reset or do i have to wait?
Also when you say it measures the connection over Three days, does that mean i have to have my line permanently connected for the entire Three days, i dont have a livebox im using the USB modem so do i have to have my PC on for 3 days connected to the internet to get an improvement?
Also does that mean that if anytime in the future i get a few disconnections at the same time that my profile will be dropped right back down again, that hardly seems reasonable if its the fault of the ISP.
Finally, if i leave Orange and go to another ISP for my broadband after the BT engineer has sorted my wiring then will i be re-profiled over a period of 10 days again or stuck with what i have?
If you move to a decent ISP, you should be reprofiled. Most people seem to be reporting much better speeds despite Orange telling people it's the customer's fault
I see that Interleave has been switched on. Normally an indication of connection/stability problems at some time. The thing that sticks out in your stats is not the Ip Profile or sync speeds but the Attainable Downloaod Rate of 2624. Even though your line has 50dB attenuation this figure should be a lot higher. Unless the Attainabale is brought upto to its optimum level then you will never sync above the current 2624kbps and your IP Profile will never go above 2000kbps. Something appears to have go haywire if you were getting 3meg at one time.
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Also when you say it measures the connection over Three days, does that mean i have to have my line permanently connected for the entire Three days
Yes, the router or modem type should not matter.
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Also does that mean that if anytime in the future i get a few disconnections at the same time that my profile will be dropped right back down again, that hardly seems reasonable if its the fault of the ISP.
The system is set so that if a perdermined number of disconnections occur over a set time period your IP Profile and hence sync speed will be dropped in stages until such time as you have a stable connection. Most of these occurences are down to the line or house wiring/equipment.
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Finally, if i leave Orange and go to another ISP for my broadband after the BT engineer has sorted my wiring then will i be re-profiled over a period of 10 days again or stuck with what i have?
I beleive that is the case.
The quickest way of checking your house wiring/equipment is to find the master socket. If there is a cover on the lower half remove it. Plug your modem/router directly into the wallplate without a filter and see what your stats are like then. If you do this you will be isolating all extension wiring and any equipment connected to those extensions that may be causing the problem.
The thing that sticks out in your stats is not the Ip Profile or sync speeds but the Attainable Downloaod Rate of 2624. Even though your line has 50dB attenuation this figure should be a lot higher. Unless the Attainabale is brought upto to its optimum level then you will never sync above the current 2624kbps and your IP Profile will never go above 2000kbps. Something appears to have go haywire if you were getting 3meg at one time.
I did mention this, it's due to the target noise margin being moved up to it's maximum value. If it was at the optimum 6db then it's possible to get 3900kbps sync, looks like the livebox is simply using the current margin rather than calculating it at 6.
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The system is set so that if a perdermined number of disconnections occur over a set time period your IP Profile and hence sync speed will be dropped in stages until such time as you have a stable connection. Most of these occurences are down to the line or house wiring/equipment.
The sync speed itself is not effected unless it happens to reconnect at a lower value. Normally only the profile is effected and it doesn't always jump to the lowest value, it depends on the situation.
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Finally, if i leave Orange and go to another ISP for my broadband after the BT engineer has sorted my wiring then will i be re-profiled over a period of 10 days again or stuck with what i have?
I beleive that is the case.
Depends on the ISP I've read that some do retrain the line and some just don't. It's usually pretty pointless unless the problems occured during the 10 days and ended up reducing the MSR value it generates, either way this won't limit the line as such and by the time you migrate the profile should have fixed itself unless there is an underlying problem.
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The quickest way of checking your house wiring/equipment is to find the master socket. If there is a cover on the lower half remove it. Plug your modem/router directly into the wallplate without a filter and see what your stats are like then. If you do this you will be isolating all extension wiring and any equipment connected to those extensions that may be causing the problem.
Only if you happen to have an RJ11 to BT cable otherwise you'll need to use the filter and RJ11 cable provided.
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