For those of you currently suffering Orange's lemon-like DSL service
First call up the Executive Office & ask for Nicky Savage. Then ask to speak to Chris Flynn - he is Consumer Services & Quality Manager for the company. He doesnt like speaking to clients so the more people who call him the better.
Likewise the CEO route works.
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Edit by Admin:
We have been asked by Orange to remove two email address that were here.
We will phone Orange today, and then post back...
07 August 2007 - 12.21h
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And the magic head office switchboard number is 0113 2229100 - ask for DSL Customer Services & it seems to be a head office department who dont appear to be expecting your call -
Thought this might help those dealing with this nameless entity!!
Problem is that email addresses will be changed very quickly and almost as quickly those people will request that OrangeProblems remove their names from these pages.
For those of you currently suffering Orange's lemon-like DSL service
First call up the Executive Office & ask for Nicky Savage. Then ask to speak to Chris Flynn - he is Consumer Services & Quality Manager for the company. He doesnt like speaking to clients so the more people who call him the better.
Likewise the CEO route works.
***************
Edit by Admin:
We have been asked by Orange to remove two email address that were here.
We will phone Orange today, and then post back...
07 August 2007 - 12.21h
***************
And the magic head office switchboard number is 0113 2229100 - ask for DSL Customer Services & it seems to be a head office department who dont appear to be expecting your call -
Thought this might help those dealing with this nameless entity!!
Prehaps if they are reading this, they will realise that for all the new customers they bring in on special offers, existing ones are leaving in droves. And its far easier to retain existing customers, than get new ones in. Im not staying beyond my 12 month contract, and i will make sure noone i know ever goes with Orange, as im sure every other unhappy customer will. And for all the savings they obtain from their indian call center, they will be lost from customers leaving because of the shocking service they provide.
And its far easier to retain existing customers, than get new ones in.
That's where you are wrong......how many people are going to say no to a free or mega cheap laptop and how many existing Orange customers are going to say no to a new 12 month contract when promised an upgrade ?
Orange are obviously finding it impossible to retain customers that's why they've had to launch this new advertising campaign......always use desperate measures in desperate times !!!
Problem is that email addresses will be changed very quickly and almost as quickly those people will request that OrangeProblems remove their names from these pages.
But is that really a person....Joanne Xenophontos
I trust that you're not an ex-employee ??????
My email to them (from half an hour ago) has not bounced yet with the usual "loop" thing you get from Mr Abensur, so these may still be live
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hi guys,
As you may have noticed, the posts above with email addresses on them have been edited and the email addresses removed.
This is because we were contacted by Orange today asking us to remove them!
We have obliged, for now. We will phone them today and ask them for permission to publish their email to us, or a statement to the effect of the email... We'll post back!
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
keithwjones wrote:
Now Orange need to give us something, namely an email address that they will re-act to and not expect us to make expensive calls and get no help.
nhyder wrote:
If they did, would Admin or "a.n.other" 3rd party be willing to act as "go-between", rather than have us lay into the contact mob-handed ?
Orange's email concluded with...
Orange wrote:
Should any of your members wish to contact Orange in relation to the services we provide, the contact us section of our website provides a comprehensive list of contact numbers and the ability to contact our Customer Service Team using a variety of different methods, this information can be found at: http://www.orange.co.uk/contact/ ...
We did not find the time to phone the team that emailed us today (as per my message earlier), but rest-assured, we shall find time tomorrow. I shall put these points to the team that I talk to.
But, essentially, they should act on ALL enquiries that they receive, via any phone number, email address or postal address which they advertise!
The email was clear that the email addresses posted here were "not intended to be used as a point of contact for general enquiries and customer complaints" and so we decided to remove them so as to avoid giving members false hope of a speedier resolution to their OrangeProblem.
It's obvious that Orange are aware of the level of discontent. They are also concerned regarding the massive loss of customers otherwise they wouldn't give away laptops to encourage new customers.
If I was a senior manager in the company, I would want to open a dialogue with a representative of a forum such as OrangeProblems because I would not expect the forum to "go away".
It would be better to discuss general problems with a forum rep. rather than individual problems with customers.
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
I totally agree nhyder...
I have tried to speak to "somebody" at Orange in the past but there was nobody available to talk to me!!! Now there's a thing.
Orange, and all its seniors are fully aware of OrangeProblems.co.uk - it wouldn't surprise me if they had a "named person" checking up on all the latest posts here throughout the day - perhaps even using our rss feed!!!
It's a shame that they do not contribute, in the same way that Be* started contributing to The Unofficial Be Users Forum - at least this would show their commitment to helping their customers...
In fact, I know that when Be* had a rather unfortunate outage some time ago (completely caused by a third party whom they later reprimanded), they posted a message on The Unofficial Be Users Forum advising their customers of the situation! Now all we have to do is convince Orange to work WITH their customers, the happy and the not-so-happy ones!
I have tried to speak to "somebody" at Orange in the past but there was nobody available to talk to me!!! Now there's a thing.
Now all we have to do is convince Orange to work WITH their customers, the happy and the not-so-happy ones!
Try this, next time Orange ask you for a favour, ask them to enter into a permanent problem dialogue with you, otherwise no deal.
The email was clear that the email addresses posted here were "not intended to be used as a point of contact for general enquiries and customer complaints" and so we decided to remove them so as to avoid giving members false hope of a speedier resolution to their OrangeProblem.
Unless there is some legal implicatations, and only you can determine that, I do not think the emails should have been removed. They may not be the preferred contact points as Orange have pointed out, but they are/were having some effect in causing some discomfort to the fat cats at Orange. Having now experienced some of the same that we get on a day to day basis they should get of there backsides and sort the problems. I think most of us do not hold out false hope in using these contacts but see them as an alternative method of lodging high level complaints.
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