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< Problems with your 2Mb connection ~ Why must I get a Livebox to fix faults and go faster?

Ewad

Posted: Wed Jun 20, 2007 12:16 pm

Joined: 20 Jun 2007 Posts: 4 Location: S.Berks, UK

I have been having some connection / PPP auth failure issues / unable to send mail sometimes, etc... Sad

And when I contact Orange they tell me it is my fault and that I need to change my contract and get a Livebox and this will also allow me to have a faster link, as the current line will only support 2Meg. Is this true? Question

The stats for my current link are:
Downstream Upstream
SNR Margin (dB): 20.5 30.0
Attenuation (dB): 49.5 27.0
Output Power (dBm): 11.3 18.9
Attainable Rate (Kbps): 5472 1252
Rate (Kbps): 2272 288
K (number of bytes in DMT frame): 72 10
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 1 1
D (interleaver depth): 1 1

OrangeProblems

Posted: Wed Jun 20, 2007 12:16 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

oldnick

Posted: Wed Jun 20, 2007 12:32 pm

Joined: 28 Jan 2007 Posts: 145 Location: North Yate

What package have you signed up to?

Your stats show that you have 2M (2272) speed. They also suggest that you could get more (<5.4M)

It's cobblers when they use the phrase "your line will only support x", else why get a Livebox to go faster!

I had simillar problems on the Speedtouch and to be fair they were resolved when I went to Livebox (I've had other problems with the Livebox, but that's another story!).

Ewad

Posted: Wed Jun 20, 2007 12:39 pm

Joined: 20 Jun 2007 Posts: 4 Location: S.Berks, UK

I signed up with Freeserve back in 2004 on a "line only" contract with free speed upgrades and un-capped service. Everything was fine, they kept increasing the line speed, and then.... about Nov of last year the service
has just gone downhill ......

keithwjones

Posted: Thu Jun 28, 2007 10:52 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

FIXED SPEED:

Downstream Upstream
Rate (kbps) 2272 288

These stats would indicate to me that you are on a fixed 2mb line, so your speed will not increase above 2.

Not very good for an up to 8mb service. Could be worse some are on 608 which is about 0.5 mb.

For the reason you will have to ask Orange. Until you ask for a MAC code they will not take the cap off.

Keith

OrangeProblems

Posted: Thu Jun 28, 2007 10:52 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Elhana

Posted: Fri Jun 29, 2007 6:58 am

Joined: 11 Apr 2006 Posts: 3394

keithwjones wrote:

Not very good for an up to 8mb service. Could be worse some are on 608 which is about 0.5 mb.

For the reason you will have to ask Orange. Until you ask for a MAC code they will not take the cap off.

Depends if he is on an upto 8 meg service or not. LLU would explain those speeds but if it's not LLU then it's an IPStream connection. The reasons, while not stricktly true, if he wanted to upgrade to ADSL Max then it's a matter of changing to a livebox package rather than for the livebox itself.

If it is LLU then yeah, it's capped at 2 meg for some reason

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