I'm still having problems. Sent an e-mail to their support people. They took 3 days to come up with a useless response. Here is the e-mail I have sent back to them:
Hi,
I am afraid that neither of your suggestions is relevant.
I already told you that RECEIVING e-mails is not a problem, SENDING e-mails is. So the first FAQ that says:
Where both SENDING and RECEIVING issues are experienced at the same time
is obviously not relevant.
The second FAQ tells me how to fix a profile that may have been corrupted. This too is irrelevant as mine is perfectly OK.
I would suggest that if other customers complain about not being able to send e-mails, while having no problems receiving them that you give them the following (USEFUL) advice:
-------------------------------------------------------
Ths problem is caused by our SMTP servers being overloaded. It has been happening since Christmas and hundreds of people have complained, but Orange is unwilling to do anything about it.
If you are using Outlook Express I suggest that you edit your "account" settings as follows:
o Go to Tools->Accounts...
o Open the "Mail" tab
o Select your "default" account name
o Click on "Properties"
o Open the "Servers" tab
o Edit the "Outgoing mail (SMTP)" entry to one of the following
smtp.orangehome.co.uk
smtp.wanadoo.co.uk
smtp.freeserve.co.uk
smtp.fsnet.co.uk
You may have to try each one in turn, but eventually you may be able to send emails for a few hours before the new server becomes overloaded. Then you can go through the same procedure all over again to try to get one that will work. Orange values your custom - have a nice day.
-------------------------------------------------------
Regards
engarO
I have had a day of being unable to send email on outlook and as I'm currently looking for work its causing me a lot of stress. I've been on the phone to Orange and told them at the outset I had already tried all the fixes on their website only to be sent down the same route again! Then I was told to change my profile. This worked for about an hour and now I'm b******d again. I'm glad its not my problem but theirs. Doesn't help the problem though! Will try the smtp changes.
For twenty four hours smtp.orangehome.co.uk has gone, not there on PING,
Where has it gone?
Grasstley wrote:
pluto117 wrote:
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10054, Error Number: 0x800CCC0F
Receiving ok though. Had this problem last week checked outlook settings look ok though. Problem disappeared Friday but now backtoday.
Advice please
No solution I'm afraid but at least I know I am not alone as I keep getting an identical message. Sometimes it finds the server but gets no response. have spent Three days messing about - I assumed that something had got screwed up in the software/settings but they all appear OK. Occasionally it will send emails - more often not and the whole Orange system is getting slower and slower.
I am too suffering the same problem has you all can’t send e- mail’s with Outlook Express or IncrediMail I have tried all the SMTP Server still no good so I tried a different e-mail client Mozilla Thunderbird free download from http://www.mozilla.com/en-US/t...underbird/ now at last I can send my e mails has been working great for 6 days now no problems. No thanks to Orange I have also rebuilt a old computer with a fresh install of windows XP with no firewall or anti virus or any other programs installed to prove the point it is not my computer I have sent a e mail to Orange telling them that there reply was a link to there so-called help page on how-to reinstall Outlook Express what a joke at lest with Mozilla Thunderbird I can send e mails it can take a wile to connect to the server some times but it has not let me down yet I hope this will help someone else
I have just tried Mozilla with no success. I have a problem leaving Orange in that I excepted an 18 month contract for free internet with my phone last August (it took them almost a month to set it up - should have been forewarned!). I can't bear the thought of another useless phone call to Mumbai, so I'm forced to contact people through webmail and Facebook.
I got the same response. This to me appears to be a cop out. I have had the same problem since Orange took over wanadoo and I changed to the Livebox. I dont know if these are related, but I too was given the same repsonse. Why should it work for one smtp server and not the other. I really feel Orange should be looking into this as this does not appear to be affecting the odd user.
Webmail for me is NOT a solution as I need to keep a history in Outlook and it is extremely frustrating when trying to get work emails out.
By the way, I tried swapping from smtp.orangehome.co.uk to smtp.orange.co.uk which seems to have done the trick.
Be interesting to see how long this one works. Thanks
I've been having this problem for almost 2 weeks now, every time I tried to send email using Thunderbird, a box pops up saying error 10051 or 10060. However I do not have any problem in receiving emails. I have contacted Orange, they said they couldn't help since I don't use Outlook. Can anyone here help me? I have checked the setting, everything is fine I think (server name freeserve, port 25, secure connection TLS (if available)
After 3 weeks of phone call and emails to the Orange not very helpful line and them denying they had a problem and me assuring them they had and to make things worse my connection speed dropped to between 96 kbps and 700 kbps that’s download speed I asked for a line test they toled me to call for the results in 24 hrs witch I did to be toled that a line test had not been requested so I bit my lip and asked for another one and this morning I got this reply email from them
Thank you for your email.
We can understand the situation that you are facing.
The Outlook error you have described in previous emails can be explained
as an ongoing issue that we have been experiencing on some of our emails
servers. The "smtp" and "pop" servers that you send emails to route your
emails to one of many email servers, some of which have been
malfunctioning. This is a known issue and is currently being
looked at.
.
Kind Regards
Vijit
At last they have admitted to the problem that I toled them was not my problem 3 weeks ago I spoke to customer services today and they have given me a free months subscription and free until the problem is completely fixed and I can claim all my phone calls back has they had not toled me it was there problem in the beginning and just got the results of the line test you gusted there is a fault and they have promised to have it fixed in 24 hrs we will see
If you are using Outlook Express I suggest that you edit your "account" settings as follows:
o Go to Tools->Accounts...
o Open the "Mail" tab
o Select your "default" account name
o Click on "Properties"
o Open the "Servers" tab
o Edit the "Outgoing mail (SMTP)" entry to one of the following
smtp.orangehome.co.uk
smtp.wanadoo.co.uk
smtp.freeserve.co.uk
smtp.fsnet.co.uk
I'm having the same email problem but when I try to edit the SMTP field I find it's greyed out.
You need to create another email account (enter the identical settings as in the original) - the server boxes will not greyed out in the new one. Then remove the original account.
atce wrote:
egnaro wrote:
Hi,
If you are using Outlook Express I suggest that you edit your "account" settings as follows:
o Go to Tools->Accounts...
o Open the "Mail" tab
o Select your "default" account name
o Click on "Properties"
o Open the "Servers" tab
o Edit the "Outgoing mail (SMTP)" entry to one of the following
smtp.orangehome.co.uk
smtp.wanadoo.co.uk
smtp.freeserve.co.uk
smtp.fsnet.co.uk
I'm having the same email problem but when I try to edit the SMTP field I find it's greyed out.
It seems to be working for me at the moment
Note: I have NOT selected "My smtp server requires authentication"
-----------------
flintaxe wrote:
egnaro wrote:
Hi,
I'm still having problems. Sent an e-mail to their support people. They took 3 days to come up with a useless response. Here is the e-mail I have sent back to them:
Hi,
I am afraid that neither of your suggestions is relevant.
I already told you that RECEIVING e-mails is not a problem, SENDING e-mails is. So the first FAQ that says:
Where both SENDING and RECEIVING issues are experienced at the same time
is obviously not relevant.
The second FAQ tells me how to fix a profile that may have been corrupted. This too is irrelevant as mine is perfectly OK.
I would suggest that if other customers complain about not being able to send e-mails, while having no problems receiving them that you give them the following (USEFUL) advice:
-------------------------------------------------------
Ths problem is caused by our SMTP servers being overloaded. It has been happening since Christmas and hundreds of people have complained, but Orange is unwilling to do anything about it.
If you are using Outlook Express I suggest that you edit your "account" settings as follows:
o Go to Tools->Accounts...
o Open the "Mail" tab
o Select your "default" account name
o Click on "Properties"
o Open the "Servers" tab
o Edit the "Outgoing mail (SMTP)" entry to one of the following
smtp.orangehome.co.uk
smtp.wanadoo.co.uk
smtp.freeserve.co.uk
smtp.fsnet.co.uk
You may have to try each one in turn, but eventually you may be able to send emails for a few hours before the new server becomes overloaded. Then you can go through the same procedure all over again to try to get one that will work. Orange values your custom - have a nice day.
-------------------------------------------------------
Regards
engarO
I have had a day of being unable to send email on outlook and as I'm currently looking for work its causing me a lot of stress. I've been on the phone to Orange and told them at the outset I had already tried all the fixes on their website only to be sent down the same route again! Then I was told to change my profile. This worked for about an hour and now I'm b******d again. I'm glad its not my problem but theirs. Doesn't help the problem though! Will try the smtp changes.
It seems to be working for me at the moment
Note: I have NOT selected "My smtp server requires authentication"
-----------------
flintaxe wrote:
egnaro wrote:
Hi,
I'm still having problems. Sent an e-mail to their support people. They took 3 days to come up with a useless response. Here is the e-mail I have sent back to them:
Hi,
I am afraid that neither of your suggestions is relevant.
I already told you that RECEIVING e-mails is not a problem, SENDING e-mails is. So the first FAQ that says:
Where both SENDING and RECEIVING issues are experienced at the same time
is obviously not relevant.
The second FAQ tells me how to fix a profile that may have been corrupted. This too is irrelevant as mine is perfectly OK.
I would suggest that if other customers complain about not being able to send e-mails, while having no problems receiving them that you give them the following (USEFUL) advice:
-------------------------------------------------------
Ths problem is caused by our SMTP servers being overloaded. It has been happening since Christmas and hundreds of people have complained, but Orange is unwilling to do anything about it.
If you are using Outlook Express I suggest that you edit your "account" settings as follows:
o Go to Tools->Accounts...
o Open the "Mail" tab
o Select your "default" account name
o Click on "Properties"
o Open the "Servers" tab
o Edit the "Outgoing mail (SMTP)" entry to one of the following
smtp.orangehome.co.uk
smtp.wanadoo.co.uk
smtp.freeserve.co.uk
smtp.fsnet.co.uk
You may have to try each one in turn, but eventually you may be able to send emails for a few hours before the new server becomes overloaded. Then you can go through the same procedure all over again to try to get one that will work. Orange values your custom - have a nice day.
-------------------------------------------------------
Regards
engarO
I have had a day of being unable to send email on outlook and as I'm currently looking for work its causing me a lot of stress. I've been on the phone to Orange and told them at the outset I had already tried all the fixes on their website only to be sent down the same route again! Then I was told to change my profile. This worked for about an hour and now I'm b******d again. I'm glad its not my problem but theirs. Doesn't help the problem though! Will try the smtp changes.
Nothing worked for me including all the changes and the un - ticking until I was idly re-entering my profile details for the umpteenth time and yesterday I managed to get an email out!
I'm not convinced it was anything to do with my settings though as this last time I made sure everything I entered matched EXACTLY what was there before.
I have had same problem for weeks with e mail hanging around in outbox. It goes after several hours. I have given up on Orange support - they are unable to offer any help with this - so I have tried fiddling about.
Something you might like to try is:
to close outlook express
delete all temporary internet files, history, add ons etc (in other words choose the 'delete all' option in 'internet options')
restart Outlook Express
On several occasions I found this seemed to work and my email sent immediately on opening up OE. (but it doesn't always work!)
I don't know if this is a coincidence and i don't know why it should work but it's worth trying anything![/quote]
There must enough people with this situation of erratic ability to send e-mails for Orange to realise this is their problem not ours, how do we persuade to do something practical to address the problem.
orange broad band does not support outlook on sending. I wwould advise usinf a seperate sMTP server to send your emails via eg smtp.com for a cost of 14 quid a year. you need to chage your outgoing port to 2525 and it worls fine - see their website
if like me you are otherwisw happy with your Orange broadband, this is a workable and cheap solution to restore use of outlook
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No solution I'm afraid but at least I know I am not alone as I keep getting an identical message. Sometimes it finds the server but gets no response. have spent 
