As my 12 months sentence is now up I rang Orange this morning on 0870 1900 672 at 10-12 am to cancel my account and was connected to advisor "Ritesh." I couldn't understand a word he was saying and apologised to him, asking if he could put me onto someone who could speak a little more clearly in better English and more importantly, substantially slower.
He placed me on hold and put me onto "Waseem." I explained that my 12 month contract was now over and I wished to close my account. He told me that I couldn't have my MAC code over the phone but could only request it via postal or email address. I confirmed 3 times with him that he was telling me that MAC codes couldn't be given over the phone. As he represents Orange then Orange are telling me this!
I opted for the 30 day cancellation and was told that this had been activated and being the 17th of June 2007 my account with Orange would be terminated on 17th July 2007. He then told me that the marker on my phone line would be removed 5 days later, which would be 22nd July 2007.
I again repeated this back so that there was complete understanding between myself and Orange that this is now an agreement between myself and Orange and they now have a legal requirement to honour any such agreement.
I shall today be writing to Orange Customer Relations Specialist Lisa Sewell to let her know of our agreement and thank her and her company for the service they have provided over the past 12 months; it has really taught me a great deal and I am very grateful for the new knowledge I am now armed with!
For anyone who is interested here are some sites that although having nothing to do with BB, do reflect the general trend within the market place of taking the customers money and then to hell with aftersales!
I'll keep you all updated on whether this agreement to terminate goes according to what has been promised; there being no reason why it should, or goes arse over tit, thereby upholding Orange's consistency!
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Orange Fightback
The reason he couldnt give it to you over the phone because when he requests it, it gets passed to the admin department who sort it out, he was telling the truth. He didnt have it to give over the phone.
I see no reason why the five days waiting for the marker to be removed cannot be included in the 30 day notice of termination!
In effect it means I will have no access to a bb connection for 5 days; that's if Orange honour their promise and legal obligation and I'm not having to deal with buck passing. Either way it doesn't really matter because if the marker is not removed in the time agreed I will go straight to legal proceedings and have a legal representative take over.
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Orange Fightback
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
You should have opted for a MAC you would have had it in 5 working days (thats if the agent had bothered to request it) to hand straight to your new provider usually 5 to 10 days till migration takes place with 30 minutes downtime at the most.
Good luck with your cancellation
_________________ ex Freeserve/Wanadoo/Orange Blog
You should have opted for a MAC you would have had it in 5 working days (thats if the agent had bothered to request it) to hand straight to your new provider usually 5 to 10 days till migration takes place with 30 minutes downtime at the most.
Good luck with your cancellation
They didn't explain that. I suppose now I have no choice but to go with the flow. What a disgrace this company is!!!
Roll on the next couple of months!
_________________ Spread the word and let's get some action going!
Orange Fightback
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