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< Problems with upgrades to 8Mb ~ LLU Name and shame your exchange

keithwjones

Posted: Wed May 02, 2007 8:01 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

delticman wrote:

So, I rang Orange last week to request a MAC code, and was put through to a 'techie' for a chat where I was offered-and refused-a livebox.

Watch out for this trick - If you accept you are signing up to a new 12 month contract.

Keith

OrangeProblems

Posted: Wed May 02, 2007 8:01 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

admin

Posted: Wed May 02, 2007 8:04 pm

Site Admin Joined: 07 Apr 2006 Posts: 784 Location: United Kingdom

Hello delticman

There is an exchange checker on this website. If your details come up, then you should be able to migrate to Virgin Media...

The "problem... which may be an alarm system" maybe simply the fact that you are with Orange on the LLU system (so long as you do not have an alarm system in place on your telephone line).

Now that you have your MAC, you can use this with Virgin Media (phone them to check that they will accept it - I'm pretty sure they do) and you're on your way!

delticman

Posted: Wed May 02, 2007 8:19 pm

Joined: 02 May 2007 Posts: 4 Location: Geordieland

Quote:

There is an exchange checker on this website. If your details come up, then you should be able to migrate to Virgin Media...

The "problem... which may be an alarm system" maybe simply the fact that you are with Orange on the LLU system (so long as you do not have an alarm system in place on your telephone line

Thanx, admin K. I just done the exchange check on here, and yes, it came up. I'm 99.9999% sure that NO alarm system exists on my line, so thanx for the advice that Virgin 'should be able to' accept me. On reading from their 'line test' that due to the 'problem' re alarm or connection 'problems', an engineer may have to visit my home to check things out. I don't mind this happening, as long as I can get away from Orange!!! I'll give Virgin a ring tomorrow, to find out more.
Thanx agen!!!

Feets

Posted: Sat May 12, 2007 1:12 pm

Joined: 12 May 2007 Posts: 1

The Exchange is Maidenhead. The problem began 4 weeks ago when I got a "congratulations" we've upgraded you message from Orange. I had been getting 2MB - since then 70k (yep 70k) constantly. My neighbour is also on Orange and mostly has nothing.

My company pays for the line so Orange phone me (it's either Kevin or Dave because apparently there's only 3 of them in total) every other day or so with an "update". Here's how the conversation goes...

Orange: "Hi It's Dave from Orange...have to had an update from us today?"
Me: <trying not to laugh or cry> No?
Orange: <feigning surprise> Oh really? Well just to let you know we are still looking into the problem.
Me: So you're phoning with an update to tell me...there's no update.
Orange: Well, coughs embarrsingly, yes.
Me: Can I suggest you stop looking up your own A*£$! and look into the technical problem
Orange: <Patronising and scripted>I understand your frustration
At that point I lost it - told them not to bother phoning anymore.
I don't even have the abilty to reject the contract. Company seems disinterested so on it goes. How am I typing this? Using a 3G phone, yep with Orange and that's rubbish too.

_________________
Feets

OrangeProblems

Posted: Sat May 12, 2007 1:12 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

admin

Posted: Wed May 23, 2007 7:17 pm

Site Admin Joined: 07 Apr 2006 Posts: 784 Location: United Kingdom

We were contacted today by BBC Radio 5 Live's Wake Up To Money programme and will be on their show tomorrow morning between 5.30 and 6.00am talking about speed... Or the lack of it!

Lateralus_uk

Posted: Thu May 31, 2007 2:08 pm

Joined: 24 May 2007 Posts: 2

I shame Boldon, Tyne and Wear.

Not because its slow, but because its been broken for almost 28 days. I hope it stays broke so I can get out my contract on monday (28 days are up) lol.

Tizdebz

Posted: Mon Jun 04, 2007 12:31 pm

Joined: 04 Jun 2007 Posts: 1

The last time I was successfully able to connect to the internet using Orange Wireless and Talk Live Box was April 2nd 2007! All was fine before LLU!

I have been shouted and sworn at, been hung up on and told to "stop moaning". I have been promised 6 times that someone will call me back and no-one does. I am fed up with speaking to people who are reading from a crib sheet "thank you for calling Orange, how may I help you. I can certainly help you with that, I am sorry for the inconvenience ...."

On the strength of previously good customer support (?) I recently took out 2 mobile phone contracts with Orange which meant I no longer pay for Broadband ... yippee (not). Now I am unable to afford to switch Internet providers because I cannot get out of the mobile contracts without facing huge penalties.

If anyone has any helpful advice I'd be very greatful!

keithwjones

Posted: Mon Jun 04, 2007 2:08 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

UNABLE TO GET HELP FROM Orange

Suggest you email head of Orange BB Eric Abensur:

eric.abensur@orange-ftgroup.com

Keith

geebee1962

Posted: Mon Jun 04, 2007 2:13 pm

Joined: 02 Jun 2007 Posts: 1

hi,
been reading all these posts...I don't seem to be on LLU at the moment...my exchange is Rotherham...but since being *upgraded* from 2mb to 8mb about 3 months ago...have not had two consecutive days when my speeds have been anywhere near what they should be...typically getting 1mb/s at the best...but the last two days I have had a pathetic download speed of around 256kb Crying or Very sad

...back to the days of dial-up it seems...my router gives me a rate down of around 4780kb...Oh how happy I would be to get that kind of speed regularly...until I came across this forum I thought I was on my own...how wrong can a guy be!!!...forgive my ignorance but what exactly is the MAC code...I gather it's something you need if you want to migrate to another ISP...which I am seriously considering...but when they *upgraded* me they gave me another 12 month contract Mad

which I probably can't get out of until next year Evil or Very Mad

would be grateful for anyone to shed some light on this for me...and apologies for the length of the rant...but it's good (in a weird kind of way) to know there are others who are having the same problems

stevelondon

Posted: Mon Jun 04, 2007 2:27 pm

Joined: 13 Aug 2006 Posts: 1689 Location: Marylebone Central London

Tizdebz wrote:

What a cheek telling you to stop moaning about the lack of service your actually paying for. Twisted Evil

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ex Freeserve/Wanadoo/Orange
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The_Grim_Reaper

Posted: Sun Jun 10, 2007 3:52 pm

Joined: 09 Jun 2007 Posts: 4

Delticman...................I guess this might be too late but whatever you do don't sign up to Virgin Media...........I am in the process of escaping. Trust me Orange is the best ISP in the world compared to the bunch of idiots at Virgin Media........

They talk a good game but if you want service go to a service provider because Virgin do not know how to provide service.

They have lost a huge amount of customers as a resullt of their abysmal service.

Virgin Media is totally money driven, they are not investing and the rising interest rates combined with the declining customer base will force some restructuring of the organisation

Have a read of this:

http://media.seekingalpha.com/...icle/35105

keithwjones

Posted: Mon Jun 11, 2007 8:20 am

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

In fairness I need to update the list of exchanges if LLU speeds have improved at them.

I am on Weston-super-Mare exchange and my regular speed now is around 6.

Please post your exchange and speed so the list can be updated.

Anyone still on 608 or 2.7 if you give me the details - I will also update to show where there are still problems.

It does look as though they are starting to come good.

Keith

boborfrank

Posted: Mon Jun 11, 2007 8:27 am

Joined: 04 Jan 2007 Posts: 70 Location: Essex

keithwjones wrote:

Keith
Where do you want these LLU speeds sent to happy to help
Bon

_________________
Regards
Bob

nhyder

Posted: Mon Jun 11, 2007 8:49 am

Joined: 19 Nov 2006 Posts: 964 Location: Bristol

I thought the NEW FEATURE link set up by Admin had formalised this thread ?

keithwjones

Posted: Mon Jun 11, 2007 9:27 am

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

nhyder wrote:

I thought the NEW FEATURE link set up by Admin had formalised this thread ?

You could be right - I could update it by stating that the latest info is aa per New feature.

In mean time if anyone wants to update their exchange just post info on this thread and I will update.

Keith

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< Problems with upgrades to 8Mb ~ *LLU* Name and shame your exchange

< Problems with upgrades to 8Mb ~ LLU Name and shame your exchange