I know invoking a MAC code is optional, but won't Orange start getting wise and asking why people are asking for them within contract and not issue them?
They cannot refuse a MAC code whatever the circumstances which they done in abundance before it became compulsary.
I cancelled with them yesterday after a nightmare 3 months of constantly losing my connection, and having them blame it on practically everything but their own shoddy service.
I got totally pig sick of it, and spent 20 minutes on the phone listening to a sales rep trying to talk me into why I should stick with Orange -- I'd get it free for the next month, and they'd then charge me 9.99 as opposed to the 21.99 I was currently paying. At the end of each new pitch, I just kept repeating 'give me my MAC. Price isn't an issue with you guys. 10 quid or a hundred quid, I still won't get the internet.'
He then had the cheek to say, 'that, with the greatest respect, you haven't been back on to our technical team for at least a fortnight.'
I replied: 'With the greatest of respect, that's when I gave up after about the 200th call. I'd have had just the same result if I'd asked my dog to fix the problem.'
And on and on it went:
Orange Rep: You're not listening to me. I'm offering you the deal of a lifetime.
Me: No, you're not listening to me - gimme me my f*****g MAC, mate.
Orange: Why would you want to leave us?
Me: I'd like to get back on Broadband before I die.
And so on and so forth until he gave up and promised I would have it by email within 5 days. But this not before he demanded the Livebox back, even though the original contract I signed stated that if I paid X amount extra per month I would own the Livebox after 18 months.
This company need rolled up and swept under a carpet.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
They get commission to prevent you from leaving and good for you for not falling for it they really must think people are stupid to stay with them and pay less for the privilege of a service they are not providing in the first place.
_________________ ex Freeserve/Wanadoo/Orange Blog
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
stevelondon wrote:
They get commission to prevent you from leaving
It certainly seems that way.
A few people I know that have recently requested their MAC code from Technical Support were hassled too - and the operators in each case got rather grumpy, to say the least, when they realised that there was no way they were going to retain the customer...
In another case, I had spoken to the customer prior to speaking to Technical Support - I told them to request the MAC and tell the operator/agent that they had seen documented on OrangeProblems.co.uk the problems with Orange Broadband and also the incorect MACs that were being given out... Literally, as soon as OrangeProblems.co.uk was mentioned the Technical Support agent agreed to put the customer through to Customer Support - Customer Support quite happily gave the MAC! - And it was correct! Customer now in middle of migrating!
Still waiting for my MAC, and this since last Thursday.
Anyone know whether their 5 day waiting period includes Sat and Sun?, or will I have to wait until Thursday comes around again.
Knowing these jokers I'll probably have to phone them again. My new ISP has called me several times to enquire if I've received the MAC yet as they want to start the ball rolling.
I don't think Orange grasp the damage they are doing to other parts of their business. I simply wouldn't even consider buying any of Orange's other products now, and a couple of family members are not renewing their Orange phone contracts.
Still waiting for my MAC, and this since last Thursday.
Anyone know whether their 5 day waiting period includes Sat and Sun?, or will I have to wait until Thursday comes around again.
Knowing these jokers I'll probably have to phone them again. My new ISP has called me several times to enquire if I've received the MAC yet as they want to start the ball rolling.
I don't think Orange grasp the damage they are doing to other parts of their business. I simply wouldn't even consider buying any of Orange's other products now, and a couple of family members are not renewing their Orange phone contracts.
to cut story short they are saying I'm under contract until November (their rep lied to me, saying that upgrade will not extend me contract, been customer since 1998) Written to them over a months ago as suggested by someone dealing with one of my many calls to them but never got reply
Just checked my statments (two accounts) : one DD two days ago, the other on May 15th.I intend to call them tommorow and ask for MAC since I do not want to miss on free connection offer on BE. Question is when do I cancell my DD? They obviously do their crap and tell me about "cancellation fees"- can they refuse to provide me with me MAC ?
They would tell u the usual crap.I think its normal procedure when a customer under contract requests a MAC.You have to make them know how horrible their service has been and repeat it as often as you can,stating its a breach of contract on a consistent basis.
If u want a MAC and make them know you want it and stating that they are in breach of service contract, you will get one.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Hi Pannache
Glad you eventually got your MAC Bethere are quite good once you have ordered and will keep u updated via email and text if you have activated that option in your account let us know how your order went.
To 7932
No they cannot deny you a MAC i wouldn't cancel your DD till you have a MAC and ordered from your new provider and had confirmation your order has gone through as after that they cannot do anything about it (ie: try and stop your migration etc) i'm sure others can advise on DD cancellation.
_________________ ex Freeserve/Wanadoo/Orange Blog
my worry is that if I call them and request MAC they might try to take "cancellation fee" from my bank.Not sure if that's possible but this is "Orange" so anything goes with that lot
Got it on monday after my new ISP suggested that I again phone Qrange and demand it over the phone.
Orange checked their systems and claimed that my account was now closed, which wasn't the case at all as I've already paid for this month - but I didn't argue. Orange then gave me the MAC.
I then gave it to my new supplier 10 minutes later and I go online with them next monday, when my Orange account will also be well and truly closed for good.
Hi There,
Sorry if im going over old questions here but i will anyways.
Tonight i phoned Orange to ask what was going on with my slow speeds i had reported in the past and was having tests done on my line a week ago tonight, i was going to cancel and unfortuanteley against the advice i have now read in the threads here i accepted a month free of charge, however having found this great website i know i should have cancelled but to be honest having only been with them since feb/march this year they did frighten me with the £200.00 cancellation fee they said i would have to pay, so can someone please tell me in order exactly what i should do please.
is its like this.
1. ask for MAC code ( and say im migrating not cancelling) or doesnt it matter.
2 stop my dd
3 look for a new isp
btw what is BE whwn i hear people say they are gonna sign up with them
like i say apologies for going over old ground
cheers to everyone who reads this
I signed up with BE yesterday.My line has been checked and all is fine and my order has been accepted.
I just recieved an email to announce my activation date.
Good progress so far.I am acquianting myself with the BE runned forum as I wait patiently.They also have BE staff on thier forums to assist with any problems.Sound move IMO.
Keep u updated.
To Prydde...Steve might assist you with better advice.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
