Thursday 10th May 2007 8PM UK time, connection completly drops out until 1am Friday 11th may and returns to the above speed.
Friday 11th May same speeds as previous day and then at 9pm till midnight the connection drops out again.
Saturday 12th May 2007 - still no change in speed tho speedtest.net says im getting 2meg and BT speed tester said i was getting 300k download
Sunday 13th May 2007 after having the following connection speed problems through the past 5 days [and since march] i decided to do a BT.speeedtest
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 8 kbps
the speed has been so terrible at times i couldnt even do a ping to yahoo via command promt i got 3 packets lost.. its pretty poor when u cant even ping somewhere when the speed and connection is so bad
We have been a customer from way back in the freeserve anytime days and followed onto when wanadoo took over.. now that Orange have taken over its just gone downhill so what have they changed
why the heck does everywhere i look say my ISP is energis UK who the hell are they? shouldnt it be Orange?
i appologise if this seems a rant, but i am sick to the back teeth of this poor service and poor speeds. and Orange expect you to ring their national rate number @25p per minute which is india or wherever] to do anything about it.
Many broadband customers only ask 1 thing. you give them what they are paying for & orange have failed, i can say for a fact i have not receieved 8mg since march so im determined to get my MAC code and go elsewhere. getting the MAC code judging from other peoples posts seems a battle in itself
oh and the time of this edit [22:19] i can't load any web pages nor ping anywhere
I rang them up and compained a lot and threatened to cancel my contract. They told me it would cost me £150. I then said I would sue them 10 times that for bearch of contract and asked to speak to a supervisor. I then got a profound apology and a refund of a month's subscription.
If you ring their technical support line you get a message saying that there are major problems.
If you read this and are getting poor service then ring them, complain and demand compensation. Don't let's just sit here and complain to each other.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
glenhill2409 wrote:
Chronic speeds again today, lucky to be getting 1mb. This is getting rather regular!
glenhill2409
This all seems strange, have you got an explanation yet.
You are on Max, a BT product so although it is Orange's problem, it may be BT fault? I just wonder if a BT customer on your exchange on Max has same problem?
I'm still on LLU just done a speed test and it is over 6 at 9am. A test at 8pm last night was 1.7. But to be fair at present I am getting good speeds.
So Orange can provide a reasonable service. But if they can do it for my connection they must have the know how, so why can they not do it for all customers.
Chronic speeds again today, lucky to be getting 1mb. This is getting rather regular!
glenhill2409
This all seems strange, have you got an explanation yet.
You are on Max, a BT product so although it is Orange's problem, it may be BT fault? I just wonder if a BT customer on your exchange on Max has same problem?
I'm still on LLU just done a speed test and it is over 6 at 9am. A test at 8pm last night was 1.7. But to be fair at present I am getting good speeds.
So Orange can provide a reasonable service. But if they can do it for my connection they must have the know how, so why can they not do it for all customers.
Keith
DONT LETS ALL RING CUSTOMER SERVICE MEANS WE HAVE TO PAY Orange FOR TELLING THEM ITS A CRAP SERVICE ITS A WASTE OF TIME RINGING THEM NOBODY SHOULD BOTHER INSTEAD LOG COMPLAINTS WITH ISPA AND OFCOM AND TRADING STANDARDS. POWER TO THE pi**ed OFF PEOPLE
Hardyz, you're in a very similar situation to me. I've been a Freeserver since 2001 and only recently have experience problems. I decided to move up to the "up to 8mb" and ever since it's been erratic speeds.
It started off well with a speed of 6mb (bang on what my router says I can receive) but then it quickly went downhill - down to 0.1 for a few days. I contacted Orange who did an initial line test and said there was no fault but I was using a wireless router so I switched to the Speedtouch which oddly has never been able to get a connection and they did another test which found there was a fault on the line.
I was told an engineer would look at it by Sunday evening and actually the day before speeds were up to 5mb - great.
I've done a speed test at various times over the past 10 days with download speeds as follows: 1.8, 0.5, 4.4, 1.5, 0.1, 5, 0.3, 0.5, 3.5, 1.3, 2.1, 1.3, 3.6 and 0.1 tonight. Completely erratic!
Not hitting 6mb isn't what bothers much so much - it's the fact that at 0.1 I may as well plug in my dial-up! Ridiculously slow.
So I rang Orange support again tonight (on their local rate 0845 6717125 number ) and the woman just kept repeating that they'll do another line test. What exactly is a common "line fault" anyway?
I'm beginning to wish I'd stayed on 2mb, it seemed more reliable.
243kbps down 375kbps up. It's been like that for days. Used to get 3Mbps easy until the middle of the week.
Is this a national problem then???? I am on the Hooton exchanged in Cheshire.
Just rang to be told that they will 'test the line' and to phone them back in two hours (I'll leave it until tomorrow!). Wonder whether they'll find anything and if they do whether they'll do anything???!!!
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) and the woman just kept repeating that they'll do another line test. What exactly is a common "line fault" anyway?
