It took a while (since 5th April to be exact). But as of 7.30pm tonight I will be running naked through the streets burning an Orange flag!! Having complained like a neurotic loony to Ofcom about Three times. Something finally got through that thick Orange skin.
I wrote to customer services detailing my case, I got a stupid letter back saying
Quote:
"Sorry, (we know your an idiot because you signed a contract with us, so we will continue to treat you like one..)we are sorry you have had some problems, but as you dont have enough notes to support your case pay your remaining fee.
"Hahahahaah"-I said and called Ofcom again, reminding them that Orange had refused the MAC code amongst a trillion other contract breaches.During a call to tech to rectify another problem whereby I had incurred a £200 phone bill on account of Orange's substitue 'FREE DIAL-UP", I had the rare privelege of a coherent person able to string sentences together and speak in words with more than two syllables. He inadvertently told me that I was about to receive another updated letter, and that the 'unsuporting case notes comment' was bull***t as I had about Three pages with about 40+ complaints and calls. I got the letter: from a "compliance officer' who deals with Ofcom complaints. She waved the fee out of goodwill. Not before time.
I havent finished yet, I'll be claiming every penny I've incurred for this inconvenience, 0870 and 'free dial-ups' my arse. BUT ha ha - my line will be cleared by tonight. PURE AGAIN!! free of that cowboy prankster that gives citrus fruits a bad name.
MY ADVICE: pay nothing, complain your socks off, and tell tales to Ofcom all the way. Dont forget to write to poo services in Rotherham to support your claim.
Joined: 17 Oct 2006Posts: 61Location: Leeds, West Yorkshire
RUNASFASTASYOUCAN wrote:
It took a while (since 5th April to be exact). But as of 7.30pm tonight I will be running naked through the streets burning an Orange flag!! Having complained like a neurotic loony to Ofcom about Three times. Something finally got through that thick Orange skin.
I wrote to customer services detailing my case, I got a stupid letter back saying
Quote:
"Sorry, (we know your an idiot because you signed a contract with us, so we will continue to treat you like one..)we are sorry you have had some problems, but as you dont have enough notes to support your case pay your remaining fee.
"Hahahahaah"-I said and called Ofcom again, reminding them that Orange had refused the MAC code amongst a trillion other contract breaches.During a call to tech to rectify another problem whereby I had incurred a £200 phone bill on account of Orange's substitue 'FREE DIAL-UP", I had the rare privelege of a coherent person able to string sentences together and speak in words with more than two syllables. He inadvertently told me that I was about to receive another updated letter, and that the 'unsuporting case notes comment' was bull***t as I had about Three pages with about 40+ complaints and calls. I got the letter: from a "compliance officer' who deals with Ofcom complaints. She waved the fee out of goodwill. Not before time.
I havent finished yet, I'll be claiming every penny I've incurred for this inconvenience, 0870 and 'free dial-ups' my arse. BUT ha ha - my line will be cleared by tonight. PURE AGAIN!! free of that cowboy prankster that gives citrus fruits a bad name.
MY ADVICE: pay nothing, complain your socks off, and tell tales to Ofcom all the way. Dont forget to write to poo services in Rotherham to support your claim.
ok my case is not quite as bad as yours but today i got my Orange phone bill through and i'd racked up £26.60 in calls to the tech support department which i will be claming back - tossers.
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