Most of this afternoon I was unable to send emails in Outlook Express, then miraculously just after 6pm I successfully reconnected to OE.
Not wishing to disparage the Orange IT staff, but I do wonder whether they really know what they're doing. From experience I know that certain IT "professionals" make system changes but do not test those changes. When this happens with ISP servers.........????
They are not professionals! Yes sometimes unexpected things happen and sometimes we screw up but a decent IT Professional has one trick - It's called the back out plan so you can roll back to how it was.
Most of this afternoon I was unable to send emails in Outlook Express, then miraculously just after 6pm I successfully reconnected to OE.
Not wishing to disparage the Orange IT staff, but I do wonder whether they really know what they're doing. From experience I know that certain IT "professionals" make system changes but do not test those changes. When this happens with ISP servers.........????
They are not professionals! Yes sometimes unexpected things happen and sometimes we screw up but a decent IT Professional has one trick - It's called the back out plan so you can roll back to how it was.
And what if "how it was" was wrong and "how it was before that" was wrong ?
If you see where I'm going then within a few hours you can have an almost irrecoverable situation. And that's what I believe Orange have achieved.
I suspect that when Orange took over wanadoo they may have lost a lot of staff that had the systems in their heads....................
But surely an international service provider would have a quality procedure system that eliminates "the little black book" syndrome.........excuse me, I've just woken from a horrible nightmare, I seem to be babbling on about quality in the same conversation as Orange.
Seriously though, I believe that the current status of the Orange servers will not allow them to recover to a normal service. I think that there are so many corrupt areas that correcting one invokes a problem in another.
I suspect that when Orange took over wanadoo they may have lost a lot of staff that had the systems in their heads....................
But surely an international service provider would have a quality procedure system that eliminates "the little black book" syndrome.........excuse me, I've just woken from a horrible nightmare, I seem to be babbling on about quality in the same conversation as Orange.
Seriously though, I believe that the current status of the Orange servers will not allow them to recover to a normal service. I think that there are so many corrupt areas that correcting one invokes a problem in another.
So that's Ok then - we just pay and put up with it?
So that's Ok then - we just pay and put up with it?[/quote]
No, it's not OK and we should all be concerned if the situation is irrecoverable.
It's impossible to restart from the beginning when you're such a large commercial operation. But that's what I believe they need to do and I would guess they know so.
It's quite common for a large company to issue positive statements over a period of time to counter the negative media, or in the case of Orange, say very little at all. Eventually customers begin to believe again, employees begin to believe and in time all the bad press is forgotten.......I know, I've been there (in a different industry).
I have finally (after 6 days) had e mail replies from Orange support. Two STILL tell me to redo all the settings on my e mail programme, the final one does acknowledge that they have problems. I quote:
"Sorry for the inconvenience, we are aware of some issues with the fslife
email domain which are being investigated by our engineers. The fault
will be corrected as soon as possible."
I have finally (after 6 days) had e mail replies from Orange support. Two STILL tell me to redo all the settings on my e mail programme, the final one does acknowledge that they have problems. I quote:
"Sorry for the inconvenience, we are aware of some issues with the fslife
email domain which are being investigated by our engineers. The fault
will be corrected as soon as possible."
My e mail does deem to be OK at the moment
That just about sums up Orange.... totally incompetent
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