After having my connection "restored" after almost a month, i'm getting really crappy speeds - about half a meg at the moment. Tech support did a line test and confirmed there is a fault and they will try to fix it. Told me to call back in 2 days...ha ha ha!!!
Anyone know what a fault in your line means and does it usually resolve poor speeds?
After having my connection "restored" after almost a month, i'm getting really crappy speeds - about half a meg at the moment. Tech support did a line test and confirmed there is a fault and they will try to fix it. Told me to call back in 2 days...ha ha ha!!!
Anyone know what a fault in your line means and does it usually resolve poor speeds?
You've no luck... I would email the ISPA and then they'll send you a complaint link. Phone Orange and tell them they've got 10 days to resolve it. If it doesn't get resolved, fill in the ISPA complaint. They'll take 5 working days. If that doesn't happen take it to trading standards.
Orange's customer promise is to deliver more than 512kbs, if you're not getting it they have nullified their own terms and conditions. Contract void.
Anyone know what a fault in your line means and does it usually resolve poor speeds?
It means the system ran a series of basic tests and determined there was a possible problem. The term "line fault" is really not accurate but is just what it's ended up being called for simplicity's sake. It could mean a physical line problem, signal problem, exchange problem, network problem, etc.
Anyone know what a fault in your line means and does it usually resolve poor speeds?
It means the system ran a series of basic tests and determined there was a possible problem. The term "line fault" is really not accurate but is just what it's ended up being called for simplicity's sake. It could mean a physical line problem, signal problem, exchange problem, network problem, etc.
Come on Elhana,
Even you must admit that the standard excuse from the helldesk is to run a line test and claim a fault. I have had NINE line tests and ALL have come back with a fault - Are Orange or whoever they use really as clueless as to miss such a serious fault that it takes over nine line tests to still find a problem?
Orange Suck.
The helldesk does NOT do a line test. It's a lie to get you off the phone.
The Helldesk is staffed by clueless incompetents who read a script.
There is no fault on the line. The only fault is at Orange.
The initial test is just that, a very basic initial test, it's not logged or recorded on the system. A full line test is a stage after that when the initial one detects a possible problem.
It's very hard to say what's happened in cases like yours without actually looking at the system. Are line tests used as a fob off, of course. It's a very easy way for someone to pass the buck if they really want to. However I doubt you've had 9 line tests, not to say you're wrong just that it's very easy to misunderstand whats happening, especially when staff don't understand the faults system in the first place.
The initial test is just that, a very basic initial test, it's not logged or recorded on the system. A full line test is a stage after that when the initial one detects a possible problem.
It's very hard to say what's happened in cases like yours without actually looking at the system. Are line tests used as a fob off, of course. It's a very easy way for someone to pass the buck if they really want to. However I doubt you've had 9 line tests, not to say you're wrong just that it's very easy to misunderstand whats happening, especially when staff don't understand the faults system in the first place.
Ok, Let me put it this way:
1. Call the helldesk
2. Tell the drone that the internet connection is down
3. Say "No nothing has changed and yes the phone cable is plugged into the hole near the power cable"
4. Say "It's a dedicated broadband line, The filter is ok and no other devices connected"
5. They say "Oh, We will do a line test"
6. Tell them about the other line tests
7. They say "Call back in 24 hours"
8. Call back 24 hours later - Tell them I've had the line test done and can I have my results.
9. Have drone want to repeat previous drones 'troubleshooting process'
10. Drone admits that no line test was done or admits line test was done and a fault was found. Call back in 24, 48 hours or a week (it's random)
11. Repeat Ad infinitum, Ad nauseum.
Elhana, All I can go by is what the drones tell me and I've phoned up on something like 25 occasions and out of those times I've been told that a line test will be conducted on my line a total of NINE times - Ergo, Nine seperate line tests. I have been told this is because those previous cases have been closed.
What the point of the test if the results are not stored?!
Only the initial test isn't stored. There's little point as it doesn't really tell them much. Think of that part like a mechanic taking a glance under the bonnet of a car. Unless there's something really obvious it'll either not tell them much at all or only hint at a possible problem. It's the main test that is the one which is recorded, takes time to go through and checks through a whole host of detailed information.
As I mentioned before it's very easy to misconstrue what is happening, what may be termed a line test could be just a clear being rejected, further checks being requested to be done first etc.
Elhana, What I'm saying is I'm been through this wringer several times now and yet nothing happens. Same old guff even when I tell the drone I'm phoning back. They dont have call reference numbers so its not like a call can be tracked.
Right now 608Kb on what was a 2mb line that was upgraded to 8mb is better than nothing and on 22nd June I move - At that time Sky will get my money and I can't wait.
Right now 608Kb on what was a 2mb line that was upgraded to 8mb is better than nothing and on 22nd June I move - At that time Sky will get my money and I can't wait.
Now that's a coincidence; for the last few weeks 608Kbps is the constant figure show in my system tray icon, also on a previously soujnd 2Mbps line "upgraded" to 8Mbps.
Are they rolling out a capping policy as the only way of getting connection stability?
Right now 608Kb on what was a 2mb line that was upgraded to 8mb is better than nothing and on 22nd June I move - At that time Sky will get my money and I can't wait.
Now that's a coincidence; for the last few weeks 608Kbps is the constant figure show in my system tray icon, also on a previously soujnd 2Mbps line "upgraded" to 8Mbps.
Are they rolling out a capping policy as the only way of getting connection stability?
sure looks like it. by coincidence i can also report a 608kbps line speed - this dropped in the last week or so from 1.1 meg
no matter - i'm moving to Fast this evening (cant wait!!!)
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