Never ending saga of useless smtp server preventing outgoing emails.
Set up a gmail or googlemail account.
Google "get your gmail in outlook express martha" for instructions on how to set it up to send through OE. Set as your default. Use it to send all your emails. Your Orange address will also be accessed when you send/receive mails so you can still use your old address. Marvel at the speed of Google compared with Orange.
Hassle Orange through the Chairman and CEO of France Telecom - Didier Lombard - you can email him at their site. Better to send a letter to him at 6 place d'Alleray, Paris, 15eme. (Nobody ever censors the Chairman's mail)
Give them grief through contacting newspapers - this problem is beginning to surface in the press - The Guardian published a letter about it last week.
Nice, simple, straight forward instructions.. just sent myself about 10 test e-mails.. aah the speed of it all!, just like the good old days before Orange f*****d up!
Will still keep an eye out to see when (and more likely if!!) Orange ever get this issue sorted!
Once again thanks for the link.
curlydave
Last edited by curlydave on Sun May 13, 2007 11:45 am; edited 1 time in total
Do you have an email address for the Director and CEO of Orange
Regards
Bob
Hi boborfrank ..sorry, I also meant to ask that!.. !?
I have both Outlook Express and Outlook on my machine, I followed the link instructions to set up Outlook Express then when finished I simply opened Outlook and let it import the account details, sent test mails .. and it worked O.K with Outlook also!
Last edited by curlydave on Sun May 13, 2007 11:38 am; edited 2 times in total
Another option is to buy a domain and get all mails sent there - That way no matter how many times you move ISP you can keep the same email address.
I've just a started a web hosting package from 1&1 in order to move my website and email to a 'permanent' home as a first stage in dumping Orange.
I've only just started, but when I set up my first 1&1 email address it suffered from the same sending problem. The 1&1 emails go when the freeserve ones do.
I'm hoping that the problem will be solved when I switch ISPs
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hi David T
You should contact 1 & 1 and ask them whether you can use their smtp server - the outgoing mail server
Change the settings in Outlook to 587 for outgoing mails and if possible use 1 & 1's outgoing server and this completely takes Orange out of your email loop! No more problems - other than the slow broadband speeds and loss of connection of course!
You should contact 1 & 1 and ask them whether you can use their smtp server - the outgoing mail server
Change the settings in Outlook to 587 for outgoing mails and if possible use 1 & 1's outgoing server and this completely takes Orange out of your email loop! No more problems - other than the slow broadband speeds and loss of connection of course!
K
I thought I was using their outgoing mail server. I set up the email account (using the domain I've owned through 1&1 for a few years but never yet used) on 1&1 and then set it up in Outlook Express by following the instructions on the 1&1 website. As per their instructions I also changed the port from 25 to 587 which got the 1&1 emails going.
The outgoing server is auth.smtp.1and1.co.uk.
For me the sending problem is intermittent, no more that a nuisance in that the emails do eventually go, usually within the next couple of hours. I just have to remember to keep trying.
What I will do is next time there is a blockage on outgoing freeserve email, I'll send another 1&1 and confirm whether they are both blocked and then go at the same time.
Just a thought have you ticked My server requires authentication on the servers tab in OE? as it usually needs to be.
Yes, I did.
I guess I've had so much trouble with Orange on various fronts, I just assume it is down to them.
If my football team had been relegated yesterday, Orange would probably have been the prime suspects!
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Quote:
Yes, I did.
I guess I've had so much trouble with Orange on various fronts, I just assume it is down to them.
If my football team had been relegated yesterday, Orange would probably have been the prime suspects!
LOL
Mmm i use Strato, Be block port 25 like many ISP's so my settings for my email are strato's servers incoming and outgoing and auth ticked, smtp port 587 SSL unticked, pop 110 and have no probs at all and yes its probably Orange connection if its intermittent
_________________ ex Freeserve/Wanadoo/Orange Blog
You should contact 1 & 1 and ask them whether you can use their smtp server - the outgoing mail server
Change the settings in Outlook to 587 for outgoing mails and if possible use 1 & 1's outgoing server and this completely takes Orange out of your email loop! No more problems - other than the slow broadband speeds and loss of connection of course!
K
I thought I was using their outgoing mail server. I set up the email account (using the domain I've owned through 1&1 for a few years but never yet used) on 1&1 and then set it up in Outlook Express by following the instructions on the 1&1 website. As per their instructions I also changed the port from 25 to 587 which got the 1&1 emails going.
The outgoing server is auth.smtp.1and1.co.uk.
For me the sending problem is intermittent, no more that a nuisance in that the emails do eventually go, usually within the next couple of hours. I just have to remember to keep trying.
What I will do is next time there is a blockage on outgoing freeserve email, I'll send another 1&1 and confirm whether they are both blocked and then go at the same time.
Well I did the test and the 1&1 was sent but the Freeserve didn't (until later).
So touch wood, I have the new set of 1&1 email accounts up and running! I think in the hurly burly of family life while setting up the new accounts it was not clear which failures were caused by the Orange email server problem and which by me not getting the settings on the new 1&1 accounts quite right. I’m not a techie, but, as has been said elsewhere I think you need to change the smtp port from 25 to 587 if you are trying to use the Orange internet connection to access a non-Orange mail server.
Thanks to all for the advice.
Now to stage 2 of “Operation Dump Orange”: moving the website. Might be talking to you guys again on another thread!
Task 'pop.orangehome.co.uk - Sending' reported error (0x800CCC0D) : 'Unable to find the e-mail server. Please verify the server information in your account properties.'
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