I'm new to this site after not really having many problems with my bb connection though Orange. I got the email from Orange that my line was to be upgraded to an up 8mb connection a little while ago and didn't really pay it much attention. This week though I noticed that sites were taking a while to load so i thought I'd check out the speeds (using the "thinkbroadband" speed test). Now during the day I was getting pretty damn good download speeds of between 3-6 Mbps but as soon as it hits about 4pm it slowly degrades to 1Mbps and at peak its almost as slow as 180kbps.
Is there anything I can do about this performance or is that "just the way it is"? I wouldn't really mind if it stayed around 1.5Mbps at peak but dropping to almost dial up speed is pretty poor. Should I waste my breathe with Customer Services or is there something I can do at my end to improve things?
Apologies if this has been asked a zillion times already.
I have had the same problem over the last few evenings. i normally get 6-6.5mb but have been lucky to get 0.5mb the last 3 nights. I expect a drop during peak times but not as much as that.
It is performing a bit better tonight getting 2-4mb
I have had the same problem over the last few evenings. i normally get 6-6.5mb but have been lucky to get 0.5mb the last 3 nights. I expect a drop during peak times but not as much as that.
Hi,
I am getting exactly those symptoms too. During the day, a fairly consistent 6+Mb, then in the evening it drops - last night to little more than dial-up.
82.54 375.31 Thu, 10 May 2007 20:58:15
Stats from Thinkbroadband. First figure is d/load, then upload speeds.
This has been getting worse lately, but has been particularly bad this week. Is there anything I can do (not out of contract just yet either!)?
Same thing is happening here. After 2 weeks with no broadband at all (PPP Server Down), it finally came back on at midnight on Thursday. At off peak times everything's fine at around 8Mb, then when evening comes around the speed varies between 1Mb and 5Mb if i'm lucky. It's currently around 401Kb on Friday afternoon. There's also high amounts of packetloss (at least 10%) and high ping making World of Warcraft unusable.
Some very bad contention or routing ignorance is going on on Orange's network somewhere. Everything was fine before my 'upgrade'.
Interestingly enough, when I use any speedtest site it tells me that I'm getting around 512Kb, but if I use my news server to download a binary with 10 connections, I get around 5Mb. Are Orange limiting each TCP/IP stream?
I've been on 8meg for around 7 months and this has just started in the last week for me. Usualy get a steady 6-6.5meg but I cant put up with less than 1meg.
So I've probably just spent about fifty quid (not really that much) calling customer service and they're going to do a line test. I'm assuming everyone has been down this route and has had bott all joy, this is going to solve nothing isn't it?
edit: *sigh* yeah it's not, read a load of other threads with a similar plight. Great.
I stumbled over this site a few days ago, purely by chance - I was looking for the DNS server details and a google search popped up one of the pages here. Better than I could manage on Orange's own website!
I'm a World of Warcraft player, though it looks like I won't be for much longer - on Wednesday (9th) evening, I ended up getting over 4000ms latency making the game unplayable; since then it's been the same every night. I blamed Blizzard as it's usually something they've done, but then I noticed that my surfing speed has slowed too - so I ran a test over at thinkbroadband.com , and it gave me an astounding 0.1Mbit download speed, and 0.4Mbit upload. I thought this must be wrong, so I tried it again, and again - and sure enough, it's holding to that speed. Orange's homepage takes an age to load and I now find I can only contact them on an 0870 number?? Furthermore, looking through the tech support pages for World of Warcraft I see that a good 80% of the people who are having latency issues are on - oh yes - Orange. Now, I know the description for this service is "up to 8Mb", but surely it's designed to go a little faster than a dial-up connection?
I have 6 months to go on the contract, and if I could afford to right now, I'd tell them where to shove their connection (though I'd do it by post - no chance of them getting my email at this rate!)
I rang them yesterday and they assured me it would be sorted within 48hrs. Strangly enough I unplugged my livebox from both the power and phone socket and my speeds are now back to normal. Still a little slower in peak times but just took this test....
Premier that's pretty encouraging. As soon as it hits half Three my connection gradually gets worse and worse until i'm down to practically dial-up speeds. God knows if they manage to do anything, from reading most threads I'll probably get told the problem isn't Orange's.
Anyway, fingers crossed.
Vedekandy if you're having the same problems it may be worth popping a call through to the Orange Broadband "Help"desk, give mine a couple of days and see what happens.
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