Just wanted to express my anger at the level of performance of Orange broadband. Luckily for me my contract with Orange expires on the 15th of May (Tuesday) – I was paying £17.99 per month, when I called to cancel they did there usual sympathy script to keep me as a customer. They offered £9.99 per month if I stayed on, however lately their service has gone from bad to worse so I had no choice but to decline!
There are certain times during the day that I can’t even log on to the internet (PPP server down!), other times the download speed is a joke – during off-peak hours! I’ve lost count on the number of times I had to go down to my local internet café to use the internet there.
I am not surprised that Orange has been labeled the worst of the worst!
Definitely! I made sure they knew why I was leaving, I had been with Orange/Wanadoo for two years now - but since the start of the year their service has been ridiculous!
The woman on the phone even had the nerves to claim it could be down to my wiring/physical connection or my PC/laptop. At the end of the day their call centre staffs do not care, they have an advantage as you are tied to a 12 months contract with them and there is no way out.
The point is if you have problems with your Orange broadband, don’t even bother calling them – you will only build a huge phone bill.
By the way…my internet was down 3 days ago so I decided to unplug the livebox and plug in my Speedtouch USB modem (which they gave me when I was with Wanadoo 2 years ago), using my user ID and password I was able to access the internet , even though I couldn’t access the internet at all with the livebox. I seriously think that the livebox it self has a lot of issues.
Definitely! I made sure they knew why I was leaving, I had been with Orange/Wanadoo for two years now - but since the start of the year their service has been ridiculous!
The woman on the phone even had the nerves to claim it could be down to my wiring/physical connection or my PC/laptop. At the end of the day their call centre staffs do not care, they have an advantage as you are tied to a 12 months contract with them and there is no way out.
Incredible. They just can't/won't accept it's an internal issue
anthonychan wrote:
By the way…my internet was down 3 days ago so I decided to unplug the livebox and plug in my Speedtouch USB modem (which they gave me when I was with Wanadoo 2 years ago), using my user ID and password I was able to access the internet , even though I couldn’t access the internet at all with the livebox. I seriously think that the livebox it self has a lot of issues.
How do you actually know when your 12 month contract is up? I pay by direct debit and am never informed (nor asked if I want to renew).
(The same is also true of other payments by direct debit eg cable TV)
I would have thought that if they ar not providong the dervice they have contracted to, you can cancel at any time without penalty. Would they really go to court and risk the attendant publicity?
If anything, one could threaten to counter-sue for damages done by suspension of service.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Just calculate from when you joined after the year you are out of contract but by reading these posts it seems Orange will tie you in another 12 months for the slightest change with your package so beware.
_________________ ex Freeserve/Wanadoo/Orange Blog
Thanks Steve, but can't remember when I joined. In fact I've never signed anything with Orange - they just took over from Wanadoo (when did that happen by the way, anyone?); I've never positively agreed to any change in contract. In fact I've never seen an Orange contract ...I'venever had a bill ... all by direct debit, and that's it for communication.
Mind you, the service was OK till the last couple of months.
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