Joined: 18 Apr 2007Posts: 13Location: Berkshire, UK
Hi,
Sorry to inform you I had problems again and tried the disconnecting trick again (4 times) but to no avail. I simply cannot send e-mail at the moment.
I then changed from 'smtp.orangehome.co.uk' to 'smtp.wanadoo.co.uk' and the email was sent. Thiis is quite strange. As you can see below, both of these point to the same IP address and so far as I know, the server at Orange should only see the IP-address (193.252.22.189) not the name requested (smtp.orange/smtp.wanadoo).
traceroute to SMTP.ORANGEHOME.CO.UK (193.252.22.189), 30 hops max, 40 byte packets
traceroute to SMTP.WANADOO.CO.UK (193.252.22.189), 30 hops max, 40 byte packets
Regards
_________________ The problem's worse - The problem's Orange
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Hi sorry to hear of your problems , why don't you try opening a free google mail account configure it into your email client and in the gmail settings online you can add your Freeserve/Wanadoo/Orange email address in the Get mail from other accounts:(download mail using POP3) page and it will download your Orange emails to you via gmail at least you will be able to recieve your emails without the errors obviously if you want to send you will have to send from your gmail address.
Regards
Steve
_________________ ex Freeserve/Wanadoo/Orange Blog
traceroute to SMTP.ORANGEHOME.CO.UK (193.252.22.189), 30 hops max, 40 byte packets
traceroute to SMTP.WANADOO.CO.UK (193.252.22.189), 30 hops max, 40 byte packets
Regards
If you try the traceroute again for the same host, do you get a different IP address? When I do this on mine, my IP is slightly different to what you get, and then if I do it a 2nd time I get a completely different one. If a mod says it's OK to post these IP addresses I will
The "does changing the server name make a difference or not?" saga continues!
My understanding of these things is vague but I *think* that when you enter a name (such as wanadoo.co.uk) somewhere in the ether a Domain Name Server (DNS) looks up which IP address that name belongs to and sends the request off to that IP address.
Two questions (apart from if the above is on the right lines).
1. Is it possible that the DNS can (be configured to) return different IP addresses? If there is more than one IP address that could be used? (Which would explain the reported differences above, and explain why changing the name sometimes helps, and why it seems to work, then not work, so intermittently.)
2. Can you use the IP address directly in your settings? Eg, instead of
SMTP.ORANGEHOME.CO.UK
Something like
SMTP.193.252.22.189
One way to find out of course, except I'm at work :-)
Not sure if that would be a good idea, even if it was possible, but I'm curious.
Joined: 18 Apr 2007Posts: 13Location: Berkshire, UK
Hi,
there are 7 IP-addresses that are associated with smtp.orangehome.co.uk and these same 7 IP-addresses are associated with smtp.wanadoo.co.uk, smtp.freeserve.co.uk and smtp.fsnet.co.uk.
The addresses are 193.252.22.134 / 138 / 139 / 140 / 187 / 188 / 189
If I do an NSLOOKUP on "smtp.orangehome.co.uk" it gives me these 7 IP-addresses (as it does for the other names), but each time I do it it gives me a different order.
Maybe that is why when changing from one SMTP name to another DNS gets involved and picks another IP-address. Hopefully one for a server that is less overloaded (you have only a 1-in-7 chance of getting the same current overloaded one) and hence it appears to work for a while.
That's my last word on the subject (I promise).
Regards
egnarO
_________________ The problem's worse - The problem's Orange
A tourist walked into a pet shop and was looking at the animals on display.
While he was there, another customer walked in and said to the shopkeeper,
"I'll have an CSR monkey please."
The shopkeeper nodded, went over to a cage at the side of the shop and took out a monkey. He fitted a collar and leash, handed it to the customer,
saying, "That'll be £5000." The customer paid and walked out with his
monkey.
Startled, the tourist went over to the shopkeeper and said, "That was a
very expensive monkey. Most of them are only few hundred quid. Why did
that one cost so much?"
The Shopkeeper answered, "Ah, that monkey can answer the phone - very fast, input customer details, sorts them out, takes a lot of grief, no mistakes, well worth the money."
The tourist looked at a monkey in another cage. "That one's even more
expensive! £10,000! What does it do?"
"Oh, that one's a Coach monkey; it can assist and train CSR's, take simple
escalations, some even monitor calls. All the really useful stuff," said
the shopkeeper.
The tourist looked around for a little longer and saw a third monkey in a
cage of its own. The price tag around its neck read £50,000. He gasped to
the shopkeeper, "That one costs more than all the others put together! What
on earth does it do? Does it deal with more customers than all the others?"
The shopkeeper replied, "Well, I haven't actually seen it do anything, but
it says it's a Supervisor....."
I've posted it before, however its seems more and more true...
Glad it brought a smile, but do you think it would read better if they wern't monkeys but "orangatan's" or is this insulting the animal kingdom.
I have been spending the last hour or so reading forums such as this to try and solve my mum's problem with sending emails. I have tried all the "fixes" from entering IP addresses to entering freeserve or wanadoo email addresses to the STMP thinger. But to no avail.
I then discovered a solution I'd not seen referenced anywhere else. Instead of adding an Orange or freeserve STMP thinger, I added one from a more reputable service provider, so in the STMP field i typed
I then discovered a solution I'd not seen referenced anywhere else. Instead of adding an Orange or freeserve STMP thinger, I added one from a more reputable service provider, so in the STMP field i typed
stmp.tiscali.co.uk
This send the message instantly
Just confirm which ISP your Mum uses...is it Orange or Tiscali ?
... I added one from a more reputable service provider, so in the STMP field i typed
stmp.tiscali.co.uk
This send the message instantly
Hmmmmm, didn't work for me, sorry, but thanks for the proffered advice.
Since receiving multiple e-mails during the last week from Orange telling me they've increased my Broadband speed to up to 8 meg, I've also been having infernal intermittent problems sending e-mails, no matter which server I apply in my Outlook Express account settings.
Webmail works fine in both directions.
The OE error number I get is 0x800CCC0E.
Even when e-mails are eventually sent, it takes quite a time for OE to connect to the server, maybe up to eight seconds - none of this happened till blasted Orange changed things! I think they've once more hammed things up! Too much of a coincidence to be otherwise, don't you think?
Online help is, as always, USELESS - the "cures" they suggest will obviously not solve a thing! One idiot even gave me a link which said to check for corrupt DBX files - as though that would do anything!
Well, I can feel an overland letter coming on in my head, with the threat of reporting them to the ISPA. It worked before, and it could work again.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
FredTheOstrich wrote:
Mother'sLittleHelper wrote:
... I added one from a more reputable service provider, so in the STMP field i typed
stmp.tiscali.co.uk
This send the message instantly
Hmmmmm, didn't work for me, sorry, but thanks for the proffered advice.
Since receiving multiple e-mails during the last week from Orange telling me they've increased my Broadband speed to up to 8 meg, I've also been having infernal intermittent problems sending e-mails, no matter which server I apply in my Outlook Express account settings.
Webmail works fine in both directions.
The OE error number I get is 0x800CCC0E.
Even when e-mails are eventually sent, it takes quite a time for OE to connect to the server, maybe up to eight seconds - none of this happened till blasted Orange changed things! I think they've once more hammed things up! Too much of a coincidence to be otherwise, don't you think?
Online help is, as always, USELESS - the "cures" they suggest will obviously not solve a thing! One idiot even gave me a link which said to check for corrupt DBX files - as though that would do anything!
Well, I can feel an overland letter coming on in my head, with the threat of reporting them to the ISPA. It worked before, and it could work again.
Anyone else suffering these problems recently?
Fred.
You need to put smtp not stmp.
_________________ ex Freeserve/Wanadoo/Orange Blog
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
