I am going to move BT as my broadband ISP supplier as piecemeal, bits now aren't working ( Three email addresses inaccessibe and my broadband has gone walkies).
can anyone offer any practical advice, or information please about leaving an ISP. Is it just, I go and cancel my credit card payment?
I signed up for freeserve originally and am paying £17.99 per month on a credit card.
I cannot access my email accounts to let anyone know of this, c'est la vie.
If you want to cancel you can either call and ask to cancel, 30 days notice and 10 days for the line to clear. Alternatively you can ask for a MAC code which you give to another ISP and they transfer you over with little, if any downtime.
Joined: 21 Apr 2006Posts: 94Location: Fallowfield, Manchester
rosa mundi wrote:
I am going to move BT as my broadband ISP supplier as piecemeal, bits now aren't working ( Three email addresses inaccessibe and my broadband has gone walkies).
can anyone offer any practical advice, or information please about leaving an ISP. Is it just, I go and cancel my credit card payment?
Be prepared for problems. I had difficulty getting Orange to stop taking money from my credit card even though I'd stopped using them. They took money after I'd changed ISPs and kept on promising, and failing, to refund the money. They only gave me my money back after the threat of legal action and I had got the credit card company on my side.
The difficulty is that the money taken from a credit card is not a direct debit, it is something called "continuing authority". With a direct debit you can cancel it and the company can no longer take the money. With a continuing authority, there is nothing at your end that you can cancel. Instead you need to revoke Orange's authority to debit your card.
IMO given how bad Orange are, I would pre-empt any possible problems by writing to them (signed for), copied to the credit card company. You should state that from date X you revoke the continuing authority and that any attempt to use that authority should be considered invalid. If the unauthorized debit from your card succeeds then you will sue for the return of your money and for any associated costs. I'd also ring the credit card company to tell them what you are doing.
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