'.... in the broadband industry users complaining to Ofcom about poor services are met with "Ofcom does not investigate individual consumer complaints". '
However, it appears that Ofcom has a consumer panel:
Colette Bowe is the Chairman. Judging by a Google search, she gets around a bit in aid of the disadvantaged. Perhaps it is worth bringing Orange into her view?
Unfortunately the Ofcom Consumer Panel is not set up to assist. It is a part-time advisory body and provides strategic advice on consumer policy matters to the Ofcom Board.
Ofcom's Contact Centre (OCC) may be able to assist you and I have forwarded your message to the OCC. It can be contacted via contact@ofcom.org.uk.
Best wishes
David Edwards
Consumer Panel Secretary
This was the consumer panel reply. I had referred them to this site and asked if someone could take a look at the problems people were experiencing with Orange.
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